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24/12/2017 25/12/2017
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    Tower Square Hotel Springfield

    2 Boland Way, Springfield, MA 01115
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    24/12/2017 25/12/2017
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    Savings alert: 20% below average rate

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    USD 144*
    USD 125*
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    Traveller (89)
    Room & Suite (38)
    Pool & Beach (4)
    • Excellent22%
    • Very good43%
    • Average21%
    • Poor11%
    • Terrible3%
    Travellers talk about
    Breakfast Available
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Family Rooms
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.5 Star Hotel
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    24 Dec.25 Dec.
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (376)
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    1 - 5 of 370 reviews

    Reviewed 4 weeks ago via mobile

    Stayed here last year and returned again for the conference this year. The room was ok. Seemed a little dark and old. Front staff was lacking so there was a wait to check in and check out. Parking was also very tricky due to the...More

    Thank jpsunshine99
    Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 4 weeks ago

    Dear Traveler, Thank you for staying with us and for sharing your feedback. It’s always nice to hear from repeat guests. Please accept my apologies for any inconvenience caused with the alternate parking garage ramp and delayed check-in. The ramp is currently being rebuilt and...More

    Reviewed 10 November 2017

    The check in staff were attentive and kind. Parking garage is a bear! Tight turns bring you up and up, and coming down isn't any nicer. Getting into the hotel from the parking lot was convenient, but had to pass through people smoking to get...More

    Thank Cheryl F
    Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 4 weeks ago

    Cheryl, Thank you for staying with us and for providing your feedback. We appreciate your time and acknowledgement of our front desk associates and overall cleanliness. We will share your comments with our team and hope you will consider staying with us again when your...More

    Reviewed 7 November 2017

    This hotel is outdated and overpriced. The hotel is dark and the rooms appear as if they have not been updated in several years. Parking is not included in your stay, so be prepared to pay $17/day to park here. Also - do not use...More

    Thank Kayla0505
    Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 9 November 2017

    Dear Traveler, Thank you for staying with us and for the feedback you provided. I was disappointed to read that we did not meet you expectations from a price value perspective. We have a great downtown location and although we charge for parking, we have...More

    Reviewed 6 November 2017

    I visit Springfield, MA about twice per year on business and have stayed at this Marriott for several years running. The comments I have seen in other reviews regarding the somewhat dated rooms and small bathrooms are true. That said, the rooms are neat and...More

    Thank CarryonBriefCase
    Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 9 November 2017

    Dear Traveler, Thank you for staying with us and for sharing your perspective about our hotel, location and service provided by our team. I appreciate your time and acknowledgement of one of our front desk associates and will share your kind words. Happy to see...More

    Reviewed 29 October 2017 via mobile

    As a Marriott gold member you have certain expectations from a Marriott property but this one fell very short!! Checked in and went to the room to find a very dated and small room. The tv was small and dated as well ! I decided...More

    Thank MikeSafety01
    Response from Bill H, General Manager at Tower Square Hotel SpringfieldResponded 30 October 2017

    I appreciate your time and apologize for not meeting your expectations upon arrival. Our hotel is in the state of transition and hopefully the new operators will invest in the product once they decide what brand they will be affiliated with. I thank you again...More

    Awards & Recognition
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Concierge
    • Self-Serve Laundry
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Hot Tub
    • Price range
    • USD 129 - USD 220 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 262
    • Reservation Options
    • TripAdvisor is proud to partner with Marriott, Expedia, Travelocity, Priceline, Orbitz, Hotels.com, Booking.com, Hotwire, Cancelon, TripOnline SA and getaroom.com so you can book your Tower Square Hotel Springfield reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Massachusetts >
    • Springfield
    • Also Known As
    • Marriott Springfield Hotel Springfield ,
    • Springfield Marriott
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    Traveller (89)
    Room & Suite (38)
    Pool & Beach (4)
    Dining (3)
    Hotel & Grounds (63)
    Business Centre & Event Rooms (3)
    Bathroom (1)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Diane D
    16 June 2016|
    AnswerShow all 4 answers
    Response from A J F | Reviewed this property |
    No pets allowed.
    Debbie A C
    8 January 2015|
    AnswerShow all 6 answers
    Response from Bill H | Property representative |
    The Springfield Marriott is connected to a public parking garage with 1200 spots. The garage is run by a 3rd party and we do charge $17.00 per night per car with unlimited in and out privileges. This is a discounted... More
    Room Tips
    "Higher floor rooms facing the highway are quieter and provide a better view."
    Read review
    "get a higher room. Rooms near the lower roof (floor 7/8) had quite a bit of AC noise from the condensers on..."
    Read review
    "Rooms face rooftop gardens or streets."
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    "top floor have best views"
    Read review
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