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Hampton Inn & Suites Springfield/Downtown

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Traveller (100)
Room & Suite (70)
Traveller (100)
Room & Suite (70)
Dining (24)
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Rooms
25 Nov.26 Nov.
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Situated directly off I-91 in the heart of downtown Springfield, Massachusetts, the newest Hampton Inn & Suites is within .5 miles of the MGM Springfield Casino, blocks from the Basketball Hall of Fame and the MassMutual Center and walking distance to several fine restaurants including Max’s Tavern, Pizzeria Uno, Plan B Burger and more. Spend your day at close by Six Flags New England or take in the many events at the Big E and Eastern States Exposition grounds, each within an easy 10 minute drive. In addition, our central location provides easy access to major businesses, universities and colleges, such as MassMutual Insurance, Steel Partners, Smith & Wesson, Springfield College, Western New England University, American International College and the University of Massachusetts.
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Property amenities
Pool
Free Parking
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
:Double Points, Every Stay
Hotel deals
Location
Full view
78Somewhat walkable
Grade: 78 out of 100
82Restaurantswithin 0.5 km
21Attractionswithin 0.5 km
Reviews (405)
Filter reviews
401 results
Traveller rating
251
105
26
9
10
Traveller type
Time of year
LanguageEnglish
251
105
26
9
10
Show reviews that mention
All reviews hall of fame complimentary breakfast was good front desk the barn room was clean a hilton honors member great hotel convenient location fridge and microwave up to date easy access waffles nice stay big e would stay again six flags across the street
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1 - 5 of 401 reviews
Reviewed yesterday

Very nice accommodations close to attractions. The walls are a bit thin, but the people in the adjoining room were fairly quiet. Front desk staff was friendly and I especially liked the Digital Key feature allowing you to open the room with your phone.

Review collected in partnership with Hampton
Thank Trip65736474150
Hotel's Favourite
Reviewed 22 September 2018

We stayed at this hotel when we went to the Big E and enjoyed our stay here. The people at check in were very friendly. The breakfast was a cut above other Hampton Inns that we've stayed at - still basic - but everything was...More

Thank flehrer
Response from LisaN3237, General Manager at Hampton Inn & Suites Springfield/DowntownResponded 26 September 2018

We want to thank you for staying with us, and for taking the time to submit such a detailed review. We are disappointed to learn of your experience with-in the city was anything less than impressive. Fortunately, Springfield is still undergoing some major construction in...More

Reviewed 2 days ago

Hotel amenities were clean, comfortable and great selection of breakfast foods. In addition to very pleasant and accommodating staff. We stayed for 4 days which made visiting family for an early Thanksgiving celebration very special since we had not been back to Springfield for five...More

Thank bredinep
Response from LisaN3237, General Manager at Hampton Inn & Suites Springfield/DowntownResponded today

We really appreciate your comments regarding our customer service! Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service that our guests expect. We look forward to seeing you on your next trip to...More

Reviewed 2 days ago

Stayed with a friend while attending an event in town. A safe choice. Very clean and the rooms are well thought out. Light breakfast fare is included buffet style. Did not eat it but it looked fresh and is a nice feature for staying here....More

Thank janaw79
Response from LisaN3237, General Manager at Hampton Inn & Suites Springfield/DowntownResponded today

I would like to thank you for your feedback regarding our breakfast. I have made sure to pass your comments on to the Department Manager so that they may be sure to help their staff improve. Being informed of a problem presents an opportunity for...More

Reviewed 3 days ago

The hotel location is great if you are going to the MGM Casino. Price is so much better than the casino hotel. Rooms are nice..quiet and very clean. However, breakfast was not good. Food was cold..eggs and sausage over cooked...no fresh fruit left at 8:00...More

Thank Clarise B
Response from LisaN3237, General Manager at Hampton Inn & Suites Springfield/DowntownResponded today

Thank you for taking the time to review our hotel. Your feedback regarding your breakfast experience is extremely important to our team. I am sorry we failed to exceed your expectations, and I have shared your comments with both our General Manager, and Breakfast attendants....More

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Questions & Answers
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T-LEFF
5 September 2018|
AnswerShow all 2 answers
Response from HotelAWeek1963 | Reviewed this property |
The shuttle will only take you to the MARTA station or anywhere within 1/2 mile. Better off using UBER.
1
Vote
leona mae S
13 September 2017|
AnswerShow all 7 answers
Response from Kitpeope | Reviewed this property |
Yes
0
Votes
BrooklynMom_of_twins
16 August 2017|
AnswerShow all 4 answers
Response from MySonDoesTheRating | Reviewed this property |
I am sorry but I don't recall if there is bacon offered at this hotel. We have stayed at many differrent Hampton Inns and their breakfasts are different each day. So even if they had bacon the day we stayed, they might not... More
1
Vote
Room Tips
"Hotel is very close to MGM Springfield"
Apfels
5 days ago
Read review
"The whole hotel is great. We were right next to the elevator and I never heard it."
kathrynt952
23 Sep. 2018
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"The king rooms have a couch and are very spacious."
louise14092016
11 Sep. 2018
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"Ask for a room away from exit doors."
882dixied
6 Aug. 2018
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PRICE RANGE
USD 124 - USD 250 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsSpringfield
NUMBER OF ROOMS
87
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