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Hilton Garden Inn Springfield

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602 Reviews from our TripAdvisor Community

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Showing 593: English reviews
Dalas, United States
Reviewed 3 days ago NEW

Overall my stay was a good experience with the exception of the proem with not being able to reach the toilet paper in the bathroom. I did mention it to the desk clerk on my way out. I am 65 and there were times when I almost had to stand up to reach the paper roll.

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Helpful?
Thank deborahlc231
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

boston, United States
Reviewed 2 weeks ago

The hotel was accomodating to our team and their families. We were able to use the lobby to hold a place to have the kids and families get to know each other and have lunch. There were restaurants close by within walking distance. The basketball Hall of Fame was also just across the parking lot And some of the kids...

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Helpful?
Thank Joanne F
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Ridgefield, Connecticut
Reviewed 2 weeks ago

I've stayed at this hotel several times, love the décor, which is bright and airy (beautiful photos of plants and flowers) and have always enjoyed the helpfulness and friendliness of the staff. The lobby also serves as the restaurant area for breakfast, which is easy and delicious. I very much recommend this hotel for good value and comfort.

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Helpful?
Thank pamelac714
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Reviewed 3 weeks ago

After a tiring day visiting New York and Boston, I used Hilton's mobile app to reserve a room with a king bed at the Hilton Garden Inn in Springfield, MA. Upon my arrival at the hotel shortly thereafter, I was informed that only rooms with queen beds were available (despite receiving a confirmation e-mail for a room with a king...

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Helpful?
1Thank MatthewSPG
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. I would like to look into the incorrect credit card charge for you immediately. Please do not hesitate to contact me at 413-886-8002. We hope you will consider staying with us...

Ramsey, United States
Reviewed 3 weeks ago

Free wireless internet, business center, fitness room, pool, and an UNO restaurant that has very good salads was down the hall. Have been here before in the spring/ summer when they have outdoor entertainment which is especially nice.

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Helpful?
Thank Patti C
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Reviewed 4 weeks ago

It was great.. service was awesome tended to the girls needs There was over 50 screaming yelling cheerleaders and they still serviced us with a smile. Breakfast was yummy and the staff was very helpful

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Helpful?
Thank Lidia D
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found breakfast to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Springfield, Massachusetts
Reviewed 4 weeks ago

Lisa had no patience when i tried to talk to her to resolve the issue we had. I admit there was fault on my end but the hotel had many issues itself but Lisa chose to disregard the situation and only focus on the incident in the pool. Rather than choose to speak calmly with me to come to a...

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Helpful?
Thank chabelichloep
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

Pittsfield, United States
Reviewed 4 weeks ago

Pleasantly surprised on the size of our 1 bed (king) room. Downtown area is under construction due to the new casino, but the Hilton Garden is across Rt 91 away from the construction. Had dinner at Uno Chicago Grill - attached to Hilton. easy to get a seat on a Saturday evening. Tried Red Rose but did not wait for...

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Helpful?
Thank Brian W
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Guilford, Maine
Reviewed 5 weeks ago via mobile

We had a great stay here. The location was super for six flags and having all the food places right in the same parking lot was about as handy as it gets. Everything was extremely clean which has s our highest concern and our room was pretty quiet. The beds were comfortable, but seemed dated compared to other properties, and...

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Helpful?
Thank YotaPwr
katelynmarcelina, Administrative Assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

New York City, New York
Reviewed 29 October 2016 via mobile

This was a standard Hilton Garden Inn, with an indoor pool and connected to a pizzeria uno... however, the entire hotel smelled of feces the entire time I was there. This wasn't just the common / public spaces. My room smelled like someone had left dirty diapers in the trash. Totally unacceptable. When I asked the nice women at the...

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Helpful?
Thank kerrinbeth
katelynmarcelina, administrative assistant at Hilton Garden Inn Springfield, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Springfield

Address: 800 Hall of Fame Ave, Springfield, MA 01105-2524
Region: United States > Massachusetts > Springfield
Price Range: $187 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn
Hilton Springfield
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Springfield staff and other travellers.
6 questions
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Questions? Get answers from Hilton Garden Inn Springfield staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No point in choosing a room if it's not available when you arrive.”
 of 5 bubbles MatthewSPG, 12 Nov 2016 | Read review
“stay furthest end from the thruway”
 of 5 bubbles Jeffm184, 28 Oct 2016 | Read review
“We always choose a room away from the elevators.”
 of 5 bubbles JimWiseman1, 26 Sep 2016 | Read review
“check your room for cleanliness and especially the smell.”
 of 5 bubbles LausDeo, 17 Sep 2016 | Read review
“Not on the live band side”
  • the room
  • bathroom
  • view of basketball hall of fame from the window
 of 5 bubbles Charlieboysmom, 1 Aug 2016 | Read review
5 of 5
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