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Best Western Intown Luray

TravelocityUSD 99*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 118*
USD 99*
USD 118*
USD 99*
USD 118*
USD 99*
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Best Western Intown Luray
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343 Reviews from our TripAdvisor Community

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Showing 326: English reviews
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Ventura, CA
Reviewed 1 week ago

We usually love to stay in Best Westerns as they are mid-range, priced competitively and are normally comfortable. However, when we checked in with our BW Rewards card with a AAA logo, they made no mention of the fact that they do not honor the Rewards card. And apparently didn't notice the logo and would not change it upon our...

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Helpful?
Thank Oma2008
Luray B, Front Office Manager at Best Western Intown Luray, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Perry Hall
HOTEL’S FAVOURITE REVIEW
Reviewed 20 February 2017

Great location, close to caverns. Italian restaurant right next door. Parking in front of the room. Free internet. Nice beds and comfortable pillows. In room microwave and refrigerator were a pleasant surprise !!!

Review collected in partnership with Best Western
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Helpful?
Thank rmcespedes
About Hotel's Favourite Review
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am glad that you enjoyed your stay with us. I am also glade to here you enjoyed some of the local attractions and dinning options.

Reviewed 2 weeks ago via mobile

I booked this room on the Best Western web site and then found a coupon for a lower rate in a Hotel coupons magazine in Harrisonburg. I have never had an experience in the past where such a coupon was not honored at check in until this motel. The clerk appeared to willing to do so but the manager refused....

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Helpful?
Thank Mary W
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am sorry that you did not enjoy your stay with us. Unfortunately with online booking we are not able to change the rate after bookong per our travel and corperate contract. We are working with the onsite resturant to add and chang things to netter suit our hotel guest.

Jersey Shore, Pennsylvania
Reviewed 3 weeks ago via mobile

The staff was friendly. The motel is old and dated. Very small rooms. Stained and sticky carpet. Moldy tub caulking. 20 percent off breakfast coupon for adjoining restaurant. I really expected more for the price we paid. I chose this motel based on reviews which seemed to put it in a moderate category. I would rate it poor by comparison...

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Helpful?
Thank wendymZ4437ZM
Luray B, Front Office Manager at Best Western Intown Luray, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

Nederland, Colorado
Reviewed 3 weeks ago

Not sure room had been cleaned after the previous guest left . . . towels hanging on back of bathroom door, two entry cards still in envelope on dresser. Questionable that sheets had been changed on one of the beds, so we slept in the other bed. Had to replace entry cards three times during a two-day stay -- told...

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Helpful?
Thank bbrooksrmn
Jonathon L, Manager at Best Western Intown Luray, responded to this review

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future....

New York City, New York
Reviewed 4 weeks ago

Best Western has always been dependable for me and my company, for over 10 years I have placed my people at a BW and will continue, the staff is always top quality and the room are always A+. You can place your bets on a Best Westen and always be assured that you will collect.

Review collected in partnership with Best Western
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Helpful?
Thank Jimmyg2000
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am glad that we can continue to serve you and your company and Hope that you continue to have good stays with us.

Richmond, United States
Reviewed 18 April 2017

Maid service weak to non-existent during my six day stay. Dirty towels from prior guest left in room. No fresh linens or bed making during my stay. Excuses when complaints presented to front desk. Staff friendly and helpful for most part. No full time restaurant. Breakfast only. Probably one of the area's better hotels but after my last trip here...

Review collected in partnership with Best Western
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Helpful?
Thank valeriea735
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am sorry that you had a ruff stay , we are in a transition period with our housekeeping staff and our management team is taking a more active role in there training and inspection of there quality.

Virginia Beach, Virginia
Reviewed 15 April 2017

Pictures are deceiving!! We arrived at 1:45pm for a 2pm check in with no one in the parking lot - at 2:10pm our room was still being cleaned. All the while having the pool being power washed right in front of the room which the owner told them to stop (that's about the only thing that was done right). The...

Review collected in partnership with Best Western
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Helpful?
Thank 206mindyv
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am sorry that you had a ruff stay . We do have mostly new housekeepers and are in the process of prepping the hotel for the upcoming summer season. I will be taking a ore active role in the training and inspection of our housekeeping staff. I am sorry that your having card issues, each bank process card differently...

Toronto, Canada
Reviewed 16 March 2017 via mobile

Clean comfortable basic hotel, easy access location. 2 restaurants very close by , NO free breakfast but good room prices, so eat at restaurant with the discount coupon they give u. Not fancy but great for overnight, good wifi and TV.

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Helpful?
Thank OntarioCanuck1
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am glad that you enjoyed your stay with us. I am also happy to hear the you enjoyed our wifi and tv, and some of the local restaurants.

Washington DC, District of Columbia
Reviewed 1 March 2017

Not the best for curb appeal, but the staff were very pleasant and helpful, the room was clean, the bed very comfortable and we had a great night sleep. This is very close to the Caverns and downtown Luray, and right next to the amazing Gennaro's. Ask for the top floor, we had the far end room so only one...

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Helpful?
Thank Susan116
Jonathon L, Front Office Manager at Best Western Intown Luray, responded to this review

I am glad that you had a good stay with us, We are working on a few projects that I hope will increase our curb appeal for the future.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Best Western Intown Luray

Address: 410 W Main St, Luray, VA 22835-1025 (Formerly BEST WESTERN Intown Luray)
Region: United States > Virginia > Luray
Price Range: $109 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Intown Luray 2.5*
Number of rooms: 40
Reservation Options:
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Also Known As:
Best Western Intown Of Luray Hotel Luray
Best Western Luray
Luray Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Intown Luray staff and other travellers.
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Questions? Get answers from Best Western Intown Luray staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for top floor, end unit.”
Susan116, 1 Mar 2017 | Read review
“Choose a room in a different hotel.”
, 21 Nov 2016 | Read review
“In the summer months the room 111+ and 211+ would probably be quitter because they are on the opposite side from the pool.”
TJS925, 19 Oct 2016 | Read review
“Dont stay here!”
amya399, 4 Oct 2016 | Read review
“Stay away!”
RoseC617, 6 Sep 2016 | Read review
5 of 5
Travelocity
USD 99* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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