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Holiday Inn Express Saugus Logan Airport

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999 Broadway, Saugus, MA 01906-4521
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (136)
Room & Suite (56)
Dining (18)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Saugus Logan Airport
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 5 hotels in Saugus
Location
Cleanliness
Service
Value
You're invited to our contemporary accommodations in Saugus, just 11 miles north of Boston and Logan International Airport. Our hotel's free 24-hour shuttle to Logan Airport and the airport train station makes us the perfect pick for travelers, and our convenient location allows patrons easy access to all that Saugus has to offer. Our hotel's location allows guests to head south to nearby Boston to see the Red Sox at Fenway Park as well as the local attractions of Salem's Witch City. Corporate travelers find convenience and comfort in Saugus, MA since our hotel is just an 11 mile drive from Boston and the Hynes Convention Centers and Peabody office parks. Complimentary Shuttle Info: Guests arriving in Boston via Logan Airport can use our hotel's complimentary 24-hour shuttle service by calling our front desk to be picked up or dropped off at Logan Airport or the Airport Train Station, half hour departures from 4:00am-8:30am on the hour after that. Reservations are required. Whether business or pleasure brings you to Saugus, our hotel's amenities can satisfy your needs. Free internet access keeps you connected, and our Express Start breakfast, complete with signature cinnamon rolls, makes a great start to the day. Guests can enjoy our outdoor pool, or work up a sweat in our fitness center, as well. Free parking available (during your stay). Look to us for genuine value!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Newspaper
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Wardrobe / wardrobe
Refrigerator
Cable / satellite TV
Bath / shower
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish

Location

Full view
57Somewhat walkable
Grade: 57 out of 100
26Restaurantswithin 1 km
1Attractionwithin 1 km
710Reviews14Q+A100Room tips
Traveller rating
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  • 62
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Popular mentions
sobore wrote a review Mar. 2020
north america149 contributions52 helpful votes
The airport shuttle was decent and is one of the strong points of staying at this property. The rooms are nice, would like to have had a microwave in-room, but did have a fridge. Breakfast was average with pre-made omelettes. Did not see any hard-boiled eggs which these properties usually have. Some breakfast items were not efficiently re-stocked which I was surprised since the hotel was very light on guests.
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Date of stay: March 2020
Rooms
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Response from Belinda T, Front Office Manager at Holiday Inn Express Saugus Logan Airport
Responded 25 May 2020
Dear sobore, Thank you for writing a review about your recent visit with us. We're happy to read that you enjoyed our rooms, in regards to the microwaves we do not have them in the rooms per the fire Marshall. However we do have them in the hallways on each floor in an alcove by the elevators. Due to the covid-19 we were stocking very lightly on our breakfast area at that point you had visited so we apologize about that. The team and I look forward to seeing you again, should your travels bring you back to our neighborhood. Again thank you for the review. Sincerely,
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George P wrote a review Mar. 2020
Rockland, United States3 contributions
I was on a long road trip and had to stop driving. I was so pleased with how clean and modern the rooms were and how friendly the staff was. Had a great nights sleep and came down in the morning for my FREE breakfast. A lovely woman came up to me and asked if I would like an omlette. I said sure. I started walking around gathering some coffe, juice, fruit and she insisted on getting it for me and making me sit. Strange. After serving me a slightly burnt omlette with canned veggies in it (truly gross) she handed me a bill for 18 bucks. I asked why I was being billed and she said it was because I ordered the omlette. There were trays of eggs, sausage fruit muffins etc, and I would have been fine with that especially as it was free(or included in the price of my room) . I felt like I was mugged in my cheery morning stupor before my coffee. So rooms great, but getting nickled and dimed in such a smarmy way really made it completely unpleasant.
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Date of stay: January 2020
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Response from Belinda T, Front Office Manager at Holiday Inn Express Saugus Logan Airport
Responded 7 Mar. 2020
Dear, 420slyviap Thank you so much for your review. I am pleased to read that you had enjoyed our rooms as we have recently updated our rooms. I am very sorry that you had this experience with our breakfast. Could you please reach out to me directly at the hotel so we can discuss further about what had happened. Our phone number is 781-233-1800 Thank you and I look forward to your call!
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npspencer1 wrote a review Feb. 2020
uk35 contributions13 helpful votes
We’re all different, I get that. I like a hot shower in the morning. Some people might not be too bothered, I am. I’m even more bothered when the reception say it is unusual to not have hot water in the hotel. Nothing else, just that it is unusual. After 30 seconds of silence I realised that he wasn’t going to say anything else. So a hotel from one of the worlds largest hotel chains says it’s unusual to not have hot water. I have to say, in all fairness, that the guy was right, it is unusual not to have hot water in a hotel in the USA in 2020. Id have more to say about the quality of customer service but maybe I should just leave it there, it’s not the end of the world. As for the hotel itself, it’s fine. It’s next to a busy and noisy 6 lane highway and is a good 25 minute drive from Boston Logan airport. The rooms are okay an the bed was very comfortable. Just don’t expect to be guaranteed a hot shower
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Date of stay: February 2020
Rooms
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Saugus Logan Airport
Responded 14 Mar. 2020
Hello npspencer1, Thanks for sharing feedback, it's great to hear from one of our guests. I am sorry to hear that we fell short of your expectations for our level of service and the temperature of the shower did not meet your expectations. Our team has been looped of your review and I'm confident this will be improved to deliver complete guest satisfaction. Comments such as yours are important and relayed to the team to help point out areas that need additional attention. In line with this, do know that an e-mail was sent to further reach out to you. Despite the setbacks mentioned on your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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Rachel43 wrote a review Dec. 2019
Little Rock15 contributions6 helpful votes
Due to the catrastrophic snowstorm in Boston the first days of December, our flight from Washington DC to Boston was cancelled and our delay meant that we missed our international flight from Boston. The next flight was 2 days later, so we agreed to sit it out in a nearby hotel. Sifting through the possibilities on our IPad, a free airport shuttle was a must, and we soon made our way to our choice above. (Let it be known that the hotels in closer proximity to the airport were charging $300-400 a night, some of which did not even provide a breakfast, let alone a free one). The ride was about 25 minutes, and well worth the difference in price. (We averaged $100/night plus tax). The hotel was perfect: spacious room, very comfortable bedding, view of snow-laden tree branches, very satisfactory and varied breakfast, hot coffee in lobby 24/7, friendly receptionists, plenty of brochures for local eateries who delivered (one of us did not have a coat for going out). We breathed a sigh of relief... Hotel had alcove where they had candy, snacks, drinks for purchase (don't remember vending machines). Lobby had large desk with two desktop PC's and a printer. Could not find a safe in the room...
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Date of stay: December 2019
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BiyaheraBakasyonista wrote a review Nov. 2019
Sacramento, California76 contributions20 helpful votes
Stayed only one night but it was a pleasant experience. Comp airport shuttle was a big plus. Airport about 10-15 min from hotel with traffic. Staff are warm and helpful. Complimentary bfast was enough, I like their grab n go paper bag, so convenient. Overall well recommended.
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Date of stay: November 2019Trip type: Travelled as a couple
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PRICE RANGE
USD 108 - USD 226 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express saugus (logan airport) hotel saugus
LOCATION
United StatesMassachusettsSaugus
NUMBER OF ROOMS
145
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Frequently Asked Questions about Holiday Inn Express Saugus Logan Airport
Which popular attractions are close to Holiday Inn Express Saugus Logan Airport?
Nearby attractions include Breakheart Reservation (1.1 km), Buffalo Wild Wings (0.5 km), and Square One Mall (1.1 km).
What are some of the property amenities at Holiday Inn Express Saugus Logan Airport?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express Saugus Logan Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Saugus Logan Airport?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Saugus Logan Airport?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Saugus Logan Airport?
Conveniently located restaurants include Iron Town Diner, Angela's Coal Fired Pizza, and Kelly's Roast Beef.
Are there opportunities to exercise at Holiday Inn Express Saugus Logan Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Saugus Logan Airport?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Saugus Logan Airport offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express Saugus Logan Airport?
The staff speaks multiple languages, including English and Spanish.