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Residence Inn Santa Fe

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#37 of 60 Hotels in Santa Fe
Certificate of Excellence
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278 Reviews from our TripAdvisor Community

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Showing 275: English reviews
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Grove City, Ohio
Reviewed 1 week ago via mobile

This Residence Inn is one of the older ones. Spread out with 4 units in each building like an apartment complex. There is actually a wood burning fireplace in our room. Tennis and basketball court, outdoor pool, BBQ grilling area. Complimentary breakfast. Some units have tiny balconies. The one thing I didn't like about our room was that the living...

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Helpful?
Thank Sharleen N
Reviewed 3 weeks ago via mobile

The hotel itself is nice. The staff was pleasant but not friendly. The only problem we had was that the room was not cleaned upon our arrival back after a long Saturday exploring Santa Fe. We phoned the front desk to let them know. They offered to send someone up but we were tired and just wanted to settle in...

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1Thank popps4
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you for sharing more of your experience. It is nice to hear our staff responded to your problem and offered to make things right for your and your friends. As the solution did not work for you, I am glad they followed their training and took extra steps to help make amends. I do apologize that it was done...

Reviewed 3 weeks ago via mobile

Checked into the hotel without issue, staff was friendly. Gave us a map and directions to meow wolf. Next day housekeeping came early, we asked for them to retuen, they did not. When we called the front desk we were informed the housekeeping staff had gone home and they apologized and left a message for the supervisor . Expected more...

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Thank jsedillo8
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Please accept my apology for the miscommunication with our housekeeping staff as well as the disappointing response from our front desk. I agree, more is expected. We have staff members available and trained to handle such situations. I have talked with the desk clerk from that evening and explained how your problem should have been solved. I appreciate you bring...

Reviewed 4 weeks ago

On two separate occasions I have been given keys that don't work on check-in. Most recently I was given a key to an already occupied room. Luckily the guest had the clasp on the door. The property is an older Residence Inn that needs an update. Very unresponsive management regarding check-in issue.

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1Thank Troon77
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I want to apologize for two truly rare problems happening during your last two stays with us. Thank you for contacting me directly so I could research and solve both issues. I hope my personal response helped to make amends. During your next trip to New Mexico, I hope you will give us the opportunity to deliver a problem-free stay...

Colorado Springs, Colorado
Reviewed 12 February 2017

This hotel is fairly close to Interstate 25. It's a very nicely maintained, old style, Residence Inn. The breakfast was very nice. We went in late but there was still the full selection of items. The staff is very nice and accommodating. The property is very near the hospital. I stayed in an accessible room but the floor was very...

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2Thank Bensus
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I am so glad to know you enjoyed your stay at Residence Inn Santa Fe, especially our recently updated complimentary breakfast buffet. The healthier options and increased quality are a big hit with our guests. The hospital, Christus St. Vincent Regional Medical Center, is just a block from our hotel, an easy walk or drive. We hope to see you...

Fullerton, California
Reviewed 9 January 2017

This was a stopover hotel, just about 5 to 7 mins from downtown Santa Fe. The rooms were large with a great breakfast. Outdoor pool though. So Not great for Christmas. Excellent fro families!!! Rooms not all accessible so parking could be tricky I suppose.

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3Thank shaival1
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I am so glad that Residence Inn Santa Fe made Christmas a little merrier for you and your family! Thanks you for mentioning the complimentary hot breakfast was great. Those associates get up pretty early to serve our breakfast and greet everyone with a smile. Thank you again for choosing Residence Inn Santa Fe and I hope we see you...

Oklahoma City, Oklahoma
Reviewed 15 December 2016

The room was neat and clean, but I was surprised when I tried to close the door for the night that the security clasp looked like someone had tried to force the door open. The clasp was dangling by a few screws. Hard to believe that management didn't think the loose clasp was significant enough to address immediately before another...

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2Thank Oscar W
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I agree completely with your comments. The latch should have been repaired prior to your arrival and I apologize that is was not. We have a great maintenance team who work hard to ensure everything is in working order for all our guests. Clearly, this was missed. When I discussed this with them, I was pleased to hear they fixed...

Lake Milton, Ohio
Reviewed 9 November 2016

I did book this on points. They gave us a handicap room. I am not handicapped. There are some pluses, super large open space bathroom. But then there is the height and size of the sink. Had a hard time finding some place to put more than one suitcase, didn't want to use counter top. Location was okay to me....

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2Thank gavlansar
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you for letting us know about your stay. Though I am happy to hear is was nice, we really are striving to make each stay great and I apologize that your stay wasn’t quite there. I understand that accessible suites can be less than ideal when not requested. We do try to keep them available for those who request...

Greater Melbourne, Australia
Reviewed 3 October 2016

It is an old style Residence Inn with a large room and all the facilities you might need.It is a little out of town which is not that convenienet but workable. The front desk were little 'disinterested' and unfriendly and housekeeping might pay more attention to replacing items such as soap.Othereise an average a good place.

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3Thank Oldjack
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you for taking the time to let us know about your stay with us. Clearly our staff was not on the top of their game during your stay. I take feedback like yours very seriously, as does the team. Our housekeeping supervisor wanted to pass on her sincere apology for the lack of attention. We are currently working with...

Oklahoma City, Oklahoma
Reviewed 26 September 2016

We stayed five nights at this hotel. The first night the mattresses on beds in our room were broken down and it was an uncomfortable night. I talked with the desk attendant the next morning and he arranged to get us a different room, which happened that afternoon and the beds were much better. The service was very good, rooms...

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1Thank Modconjon
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I am so glad to hear the team took good care of you during your stay. The entire team works to ensure any and every problem is resolved quickly and completely. The team member who helped you was excited to hear the rest of your stay was problem free. I want to apologize for the noise from the room above....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Santa Fe

Address: 1698 Galisteo Street, Santa Fe, NM 87505-4747
Region: United States > New Mexico > Santa Fe
Price Range: $206 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Santa Fe 3*
Number of rooms: 120
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Also Known As:
Residence Inn Santa Fe Hotel Santa Fe
Santa Fe Residence Inn
Residence Inn Santa Fe New Mexico
Hotel Style:
#23 Family Hotel in Santa Fe
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Questions & Answers

Questions? Get answers from Residence Inn Santa Fe staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request upstairs to avoid noise from guest above.”
 of 5 bubbles Troon77, 23 Feb 2017 | Read review
“Ask for a cottage with two queens. It is large!”
 of 5 bubbles shaival1, 8 Jan 2017 | Read review
“Stay away from room 213”
 of 5 bubbles Modconjon, 25 Sep 2016 | Read review
“Check for cleanliness. Get a balcony.”
 of 5 bubbles M432MAtomc, 28 Aug 2016 | Read review
“Stay close to the pool facing towards the pool or any room that does not look onto the parking lots. Variety of rooms, some with lofts.”
 of 5 bubbles GroverBeachgal, 10 Aug 2016 | Read review
5 of 5