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Residence Inn Santa Fe

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#37 of 60 Hotels in Santa Fe
Certificate of Excellence
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Residence Inn Santa Fe
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282 Reviews from our TripAdvisor Community

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Showing 279: English reviews
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Katy, Texas
Reviewed 1 week ago

I, Ray Baker, am currently on an extended stay at residence inn and have been here for about 3 weeks. (for work purposes). Had to remind housekeepers to clean microwave, oven, vacuum room; and at times other general housekeeping issues. When I call to front desk, Michael had a terrible attitude. When traveling from home, it is nice to have...

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Helpful?
Thank raybC2259QH
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you getting in touch with me directly regarding your concerns. I appreciate you giving us the opportunity to make things right while you are still here. I am sure the remainder of your stay will be problem free and up to your expectation.

Ontario, Canada
Reviewed 1 week ago

Second time I've stayed here for a week or more. The rooms are well-kept, the staff is helpful and pleasant, the breakfast well-tended. My wish would be not to have have the heavy-footed upstairs neighbor I listened to when he got up during the night. So, if you don't need 2 beds (they're all on the ground floor) and you...

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3Thank FellowTraveller02
Oklahoma City, Oklahoma
Reviewed 4 weeks ago

Nice stay the staff was friendly and professional . This place is a old apartment complex so the rooms are different . The room I was in had a loft were the bedroom was located. Two bathrooms one on the main level and one in the loft . Very nice stay in a great location .

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4Thank Terps007
Houston, Texas
Reviewed 4 weeks ago

I would stay at Residence Inn Santa Fe again as I found my room to be very clean, quiet and well-appointed. The service staff was friendly, and the location was not far from most of the popular tourist destinations of Santa Fe. We were on the bottom floor but did not hear any noise from the neighbors surrounding us. Would...

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3Thank Rachel B
Grove City, Ohio
Reviewed 12 March 2017 via mobile

This Residence Inn is one of the older ones. Spread out with 4 units in each building like an apartment complex. There is actually a wood burning fireplace in our room. Tennis and basketball court, outdoor pool, BBQ grilling area. Complimentary breakfast. Some units have tiny balconies. The one thing I didn't like about our room was that the living...

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3Thank Sharleen N
Reviewed 27 February 2017 via mobile

The hotel itself is nice. The staff was pleasant but not friendly. The only problem we had was that the room was not cleaned upon our arrival back after a long Saturday exploring Santa Fe. We phoned the front desk to let them know. They offered to send someone up but we were tired and just wanted to settle in...

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1Thank popps4
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Thank you for sharing more of your experience. It is nice to hear our staff responded to your problem and offered to make things right for your and your friends. As the solution did not work for you, I am glad they followed their training and took extra steps to help make amends. I do apologize that it was done...

Reviewed 26 February 2017 via mobile

Checked into the hotel without issue, staff was friendly. Gave us a map and directions to meow wolf. Next day housekeeping came early, we asked for them to retuen, they did not. When we called the front desk we were informed the housekeeping staff had gone home and they apologized and left a message for the supervisor . Expected more...

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Thank jsedillo8
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

Please accept my apology for the miscommunication with our housekeeping staff as well as the disappointing response from our front desk. I agree, more is expected. We have staff members available and trained to handle such situations. I have talked with the desk clerk from that evening and explained how your problem should have been solved. I appreciate you bring...

Reviewed 24 February 2017

On two separate occasions I have been given keys that don't work on check-in. Most recently I was given a key to an already occupied room. Luckily the guest had the clasp on the door. The property is an older Residence Inn that needs an update. Very unresponsive management regarding check-in issue.

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1Thank Troon77
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I want to apologize for two truly rare problems happening during your last two stays with us. Thank you for contacting me directly so I could research and solve both issues. I hope my personal response helped to make amends. During your next trip to New Mexico, I hope you will give us the opportunity to deliver a problem-free stay...

Colorado Springs, Colorado
Reviewed 12 February 2017

This hotel is fairly close to Interstate 25. It's a very nicely maintained, old style, Residence Inn. The breakfast was very nice. We went in late but there was still the full selection of items. The staff is very nice and accommodating. The property is very near the hospital. I stayed in an accessible room but the floor was very...

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2Thank Bensus
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I am so glad to know you enjoyed your stay at Residence Inn Santa Fe, especially our recently updated complimentary breakfast buffet. The healthier options and increased quality are a big hit with our guests. The hospital, Christus St. Vincent Regional Medical Center, is just a block from our hotel, an easy walk or drive. We hope to see you...

Fullerton, California
Reviewed 9 January 2017

This was a stopover hotel, just about 5 to 7 mins from downtown Santa Fe. The rooms were large with a great breakfast. Outdoor pool though. So Not great for Christmas. Excellent fro families!!! Rooms not all accessible so parking could be tricky I suppose.

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3Thank shaival1
Kate L, General Manager at Residence Inn Santa Fe, responded to this review

I am so glad that Residence Inn Santa Fe made Christmas a little merrier for you and your family! Thanks you for mentioning the complimentary hot breakfast was great. Those associates get up pretty early to serve our breakfast and greet everyone with a smile. Thank you again for choosing Residence Inn Santa Fe and I hope we see you...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Residence Inn Santa Fe

Address: 1698 Galisteo Street, Santa Fe, NM 87505-4747
Region: United States > New Mexico > Santa Fe
Price Range: $215 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Santa Fe 3*
Number of rooms: 120
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Also Known As:
Residence Inn Santa Fe Hotel Santa Fe
Santa Fe Residence Inn
Residence Inn Santa Fe New Mexico
Hotel Style:
#23 Family Hotel in Santa Fe
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Questions & Answers

Questions? Get answers from Residence Inn Santa Fe staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose another hotel”
raybC2259QH, 17 Apr 2017 | Read review
“Request upstairs to avoid noise from guest above.”
Troon77, 23 Feb 2017 | Read review
“Ask for a cottage with two queens. It is large!”
shaival1, 8 Jan 2017 | Read review
“Stay away from room 213”
Modconjon, 25 Sep 2016 | Read review
“Check for cleanliness. Get a balcony.”
M432MAtomc, 28 Aug 2016 | Read review
5 of 5