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We arrived and signage is hard to see for the hotel. Get inside to one desk man that was obviously under the influence of something and had no focus. Checked us into a filthy room, then moved us to a room that the laziest housekeeper...More
Thank Audra K
Response from Max H, Manager at Hilton Santa Fe Historic PlazaResponded 4 weeks ago
Thank you for your comments.It is always our mission to provide our guests with an excellent experience, and in your case we fell short. I apologize that we didn't accomplish that for you.
Great location. While recently renovated, the rooms are not typical of what I expect of a Hilton Hotel property... still a little dated, especially given the price. Best selling point is that you can have great breakfast in-house ate the Ortiz, and you can walk...More
We were given a room with a connecting door to the room next door. That family might as well have been in the same room with us. There must be zero insulation around those doors. The noise was a real bother. Otherwise the front desk...More
Response from Max H, Manager at Hilton Santa Fe Historic PlazaResponded 5 weeks ago
Thank you for your review. We are glad to hear that you enjoyed the staff as well as the atmosphere of the wood burning fireplace in the lobby. We are sorry that the guests next to you were loud. We hope that this does not...More
Loved the location and general "feel" of the property. But a good value it is not (nor are any of the plaza area hotels), even when purchased well in advance. We were assigned a lovely room overlooking a busy street. The property is obviously older...More
Response from Max H, Manager at Hilton Santa Fe Historic PlazaResponded 14 March 2018
Thank you for taking the time to review us. I am glad to hear that you liked the feel of the hotel as well as our location and room. The location of the Hilton being only a block and half off the Plaza makes...More
Made a last minute decision to stay here. Was given a corner room on the first floor. We had a parking lot on both outside walls and the outside entrance by our bedroom door. We were concerned about noise but that was not a problem...More