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Eldorado Hotel & Spa

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#18 of 61 Hotels in Santa Fe
Certificate of Excellence
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1,243 Reviews from our TripAdvisor Community

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There are newer reviews for Eldorado Hotel & Spa
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Showing 1,226: English reviews
Tijeras, New Mexico
Reviewed 23 January 2015

We really enjoyed our stay!! The room was clean and very comfy. We had a cool view of the mountains and city.. We made the most of the great location. The ski area , Ski Santa Fe, is right up the hill,. We were in walking distance of galleries,indoor mercados, restaurants, theatre,.The city was lovely at night, with the luminaries...

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Helpful?
Thank Trixiejean62
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear trixiejean62, Thank you for taking the time to review after your recent stay at the Eldorado Hotel & Spa. I am thrilled to hear you enjoyed your stay. I'm so glad you took advantage of all the sites, and restaurants right at your fingertips. We look forward to your return stay and hope to see you at Nidah Spa,...

River Ridge, LA
Reviewed 19 January 2015 via mobile

Hotel & spa undergoing major renovations. The massage was worth putting up with the hotels "not so great" service and remodeling inconvenience. Ask for Ginny masseuse- she is well trained and gives a therapeutic massage

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Helpful?
Thank Blakeian
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear blakeian, Thank you for taking the time to review after your recent stay at the Eldorado Hotel & Spa. I am thrilled to hear you were pleased with our Massage Therapist, Ginny in the Nidah Spa. I will gladly pass along your compliments. Thank you for your patience with our renovations. I hope you return to enjoy all of...

Denver, Colorado
Reviewed 18 January 2015

We stayed in room 352 on 12/1/14 during a business function. My husband walked to a conference while I stayed with our young kids in the hotel and visited friends in town. The hotel is large and accommodating but has its own distinctive personality. The housekeeping was immaculate and friendly and respected our privacy. I enjoyed walking the kids down...

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Helpful?
Thank L H
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear LH, We are pleased that your stay at our hotel was so enjoyable. I will pass on your favorable comments to our staff. Next time you'll have to experience our spa and check out the rooftop pool... both are great places to relax. Doug Libby

Reviewed 17 January 2015

Everything was perfect! Perfect location, beautiful room and excellent service! Would definitely recommend this hotel to anyone planning on staying in downtown Santa Fe area. Great for families and couples.

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Thank Tim T
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear Tim T, We appreciate your positive review and are pleased that everything was to your satisfaction. Glad that you will recommend us to anyone planning on staying in downtown Santa Fe. We look forward to your next visit with us. Doug Libby

Reviewed 15 January 2015

We stayed at the Eldorado hotel last night. it was our fifth stay over the last 10 years. We were disappointed with the room. It was a deluxe king with fireplace that was in serious disrepair. The toilet seat was very loose and the carpet next to the fire place had a large tear as well as being very worn....

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6Thank michael c
Douglas L, General Manager at Eldorado Hotel & Spa, responded to this review

Dear michael c, Thank you for taking the time to review after your recent stay at the Eldorado Hotel & Spa. We treasure all of our guests, especially our repeat guests. I apologize that your guest room was in such poor condition. Engineering has been notified to solve the issues in your guest room. We are currently upgrading all guest...

Colorado Springs, Colorado
Reviewed 10 January 2015

We booked three rooms just after New Years to enjoy Santa Fe. The hotel could not be more conveniently located to enjoy walking to all the galleries and restaurants around the Plaza. Afterward we relaxed in the hot tub and fitness room. The rooms were comfortable, clean and quiet despite the major remodeling. The hotel will be amazing when it...

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Helpful?
1Thank Brent L
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Brent L, Thank you for taking the time to review us. I am thrilled to hear of your recent enjoyable stay at the Eldorado Hotel & Spa. I am happy to hear our current renovations did not disrupt your visit. We hope to see you again in the near future and take full advantage of our enhancements. Come back...

albuquerque ,nm
Reviewed 9 January 2015

My son and wife were coming to ABQ from Dubai and daughter from Chicago for the holidays. we decided that a Santa Fe Christmas would be a great treat for all. I made reservations and the staff was very accommodating arranging for 3 suites. The suites were delightful, each with a fireplace and outside patio ( weather precluded use except...

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1Thank wjohnson119
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear wjohnson119, Thank you for taking the time to review us. I am thrilled to hear you all enjoyed your Christmas vacation at the Eldoraro Hotel & Spa. I will gladly pass along your compliments to our Front Desk Staff. I am pleased to hear your dining experience at the Old House Restaurant on Christmas Eve was "Outstanding". Lastly, great...

The Woodlands, Texas
Reviewed 9 January 2015

my Husband, 2 boys and I spent New Year's Eve Week at the Eldorado and had a lovely time and the only reason I didn't give it a perfect rating is because of a couple of things. First - My boys looked forward to a late night dessert in the room but even though the menu stated closed at 11pm...

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Helpful?
Thank In-Step D
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear In-Step D, Thank you for taking the time to write a review after your stay at Eldorado Hotel & Spa. I apologize that room service closed early and you weren't able to enjoy your late night dessert.. Once our upgrades are completed, please do come back and enjoy all the enhancements. Thank you for bringing the fireplace to my...

Austin, Texas
Reviewed 7 January 2015

We stayed at the Eldorado Hotel for 9 nights between XMas and New Years this year. The stay was pleasant and the room was adequate (Junior Suite). But there were constantly minor things that were just not quite right. When we arrived the phone didn't work in the room, then the fridge didn't work (got fixed immediately). During the daily...

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8Thank Steve S
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Steve S, Thank you for taking the time to review us. I want to apologize that Housekeeping did not adequately supply your guest room. You are right, you should not have had to make the phone call to have items replenished. I also want to apologize for the daily delay in Valet not having your vehicle ready for you....

Reviewed 7 January 2015

We booked five days from Xmas to New Years. The hotel was 98% booked and the manager did NOT have adequate staff on hand. The wait for a breakfast table in the restaurant was 30 minutes, although the restaurant was nearly empty, because all the staff was running room service orders. In the evening, the cocktail lounge/bar area was being...

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5Thank Patricia S
Samantha I, Guest Relations Manager at Eldorado Hotel & Spa, responded to this review

Dear Patricia S, Thank you for taking the time to review us. I want to apologize for the Old House Restaurant and AGAVE Lounge for being understaffed during your stay. We have now met with all Departments to make sure all areas of the Hotel are adequately staffed. I will gladly pass along your compliments to Lacy Kowaekowski, Bar Tender,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Old House Restaurant
The Old House Restaurant
Cuisines: American, Contemporary
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Come to the newly remodeled Eldorado Hotel and Spa, where award-winning service and unexpected delights set the stage for an enchanting visit. This acclaimed four-diamond hotel is located steps from the Santa Fe Plaza. Spacious rooms, many with views and some with wood burning fireplaces. Superb cuisine at the Old House Restaurant and AGAVE lounge. Experience the new CAVA bar featuring Spanish wines, food and live entertainment. Ultimate pampering at the full-service Nidah Spa. Underground, covered parking. ... more   less 

Additional Information about Eldorado Hotel & Spa

Address: 309 W San Francisco St, Santa Fe, NM 87501-2115
Region: United States > New Mexico > Santa Fe > Downtown
Price Range: $208 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eldorado Hotel & Spa 4*
Number of rooms: 219
Reservation Options:
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Also Known As:
Eldorado Hotel And Spa
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Eldorado Hotel & Spa Santa Fe, New Mexico
Hotel Style:
#6 Spa Hotel in Santa Fe
#7 Luxury Hotel in Santa Fe
#16 Business Hotel in Santa Fe
#26 Family Hotel in Santa Fe
#26 Romantic Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Eldorado Hotel & Spa staff and other travellers.
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Questions? Get answers from Eldorado Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms near elevators help since corridors are long.”
 of 5 bubbles t0mk0zl0wski1, 12 Nov 2016 | Read review
“front has view of Old Santa Fe”
 of 5 bubbles daffydoc69, 6 Nov 2016 | Read review
“Add price of parking to your cost when evaluating.”
  • Standard Room
  • Nice size sink
 of 5 bubbles KenSML, 26 Oct 2016 | Read review
“Room with a view of sunset!”
 of 5 bubbles concettaw, 26 Oct 2016 | Read review
“Get a room on the 5th floor so you have a fireplace and balcony.”
 of 5 bubbles JDJodi, 26 Oct 2016 | Read review
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