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Holiday Inn Express

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242 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Austin, Texas
Reviewed 24 July 2015

I generally like staying at Holiday Inn Express. They are usually comfortable, clean, quite and have a good breakfast for a value added price. However in this case this was not the experience I had at this specific location. The hotel is dated, and not in the best of shape. The rooms are smaller and the beds not comfortable at...

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Helpful?
Thank Reviews_by_Lee
IHGCare, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Reviews_by_Lee, We appreciate your patronage to our brand and thank you for sharing your experience from your recent stay with us. We would like to apologize if we were not able to meet your expectations specifically with the condition of our rooms and breakfast. Rest assured, your comments will be shared with our management team to address your concerns....

Spring Branch, Texas
Reviewed 21 July 2015

Room: nice clean/comfortable bed, pillows way too soft. Bathroom: tub squeaked everytime you moved around in shower, needed to be replaced, clean enough. Very small, no place to put toiletry bag or necessities. Breakfast: not the best as far as hot items, average at best. Front desk: very courteous. Definitely not worth the price we had to pay. Would not...

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Thank 109carleenl
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear 109carleenl, We appreciate your comments and you staying at our property while visiting Santa Fe. For us to best serve our guests, we keep preventative maintenance on our rooms, however greatly appreciate our guests' comments and suggestions. We will make sure your comments are addressed as necessary and will put work orders in place, in order ensure property's best...

Reviewed 16 July 2015 via mobile

We usually stay at Holiday Inn Express when we travel. This was our first bad experience. Our room had a funny smell and the stairwell smelled of urine. The room was stuffy and so was the hallway. It was not the usually quality that we have come to expect. We were very disappointed.

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Thank Amy H
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Amy H, We appreciate you giving us the opportunity of hosting you during your stay in Santa Fe. We strive to keep our guest satisfaction and greatly appreciate your feedback and will take all necessary plans in order to best serve our guest. I would like to share with you that as part of our on going renovation, carpet...

Reviewed 13 July 2015

I first want to commend Larry, the night check-in person. I called ahead of time to let him know our flight had gotten into Albuquerque late. He took the initiative and checked us in before our arrival at the hotel so our reservation wouldn't be kicked out of the computer system. He made check in really easy especially after a...

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3Thank Rick W
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Rick W, Wow, I really want to thank you for your feedback and great comments, this is definitely inspiring and worthy of being shared with the team. As part of our policies and beliefs, we strive to best serve our guests and are always looking for improvement opportunities, but best of all, appreciate our guest having a comfortable and pleasant...

uk
Reviewed 12 July 2015

Nice rooms, clean, comfy accommodation, would recommend. The upmarket cousin of Alberquerque, but if you want to buy trinkets do it in Alberquerque where you will get better deals. A very nice & comfortable stay.

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2Thank lizziemartie
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear lizziemartie, It is great to hear you enjoyed your stay at our property and really appreciate you giving us the opportunity of hosting you. Santa Fe is known for its great amount of art; which you will find near downtown and even more through Canyon Rd. Well known artist offer their collections but you may also find local artists...

Sweetwater, Texas
Reviewed 9 July 2015

It was a cheaper place to stay. The hallways were weird. Our room faced the road so we heard all the road noises and sirens. No mountain views. Breakfast was same as other IHG. Dining room was tiny so you wanted to hurry to get out of others way. Staff was friendly and that was a plus.

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1Thank Patricia R
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Patricia R, We really appreciate you giving us the opportunity of hosting you during your stay at Santa Fe. We are conveniently located at an easy access road, close to I-25, and are only 5 miles away from downtown Santa Fe, where you can enjoy everything our city has to offer. As part of an on going renovation, we...

Reviewed 23 June 2015

The hotel looks nice from the outside but once inside, it is confusing. The lobby was awkward...and hot - uncomfortably hot. The hallway to the rooms was also hot - and the color palette seems outdated. Open the door to the room and it was laid out really weird. The bed is at the far end of the room, the...

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1Thank E2M-coach
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear E2M-coach, We appreciate your comments and appreciate you staying with us at our property. Guest related matters are taken seriously and will make sure that with our on going renovation, we may assess the opportunities accordingly. We expect to soon be having the opportunity of hosting you again and allowing us to redeem from this experience. Best regards! GM

Houston, TX
Reviewed 15 June 2015

Have stayed here 4 times before "only" because it is the only IHG property in Santa Fe, & we want to collect the points. Unfortunately, it is no longer worth it & we won't return. The property is DEFINITELY showing its age & needs attention. Same dirty carpet in the hallways as our last visit. When will the owners rip...

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1Thank smvhou
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear smvhou, As part of IHG, we strive to best serve our guests, by providing a comfortable stay, besides having the opportunity of assisting you during your visit. We are truly sorry for the inconvenience experienced during your stay and would like to share that as part of our ongoing renovation, matters mentioned by you; besides other changes required; are...

Denver, CO
Reviewed 13 June 2015 via mobile

I notice there were several hotels in the same price range but I went with HIE bc I have stayed at others. This location is older, hallway is musky smelling, rooms should be cleaner. For the price it is not worth it. As far as positive there is plenty of parking, easy access to highway, fridge in room. Bring your...

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1Thank sdhcol30
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear sdhcol30, We appreciate your stay at our property and take your comments into serious consideration, for further attention on the opportunities, I would greatly appreciate you contacting us and further sharing your experience at our property, so we may address the matters accordingly, in order to have the opportunity of hosting you in the future. Please feel free to...

Reviewed 9 June 2015 via mobile

I would like to first start off by saying I work in the communication industry, I typically spend 2 weeks at a time away from home and in a hotel. Impressed doesn't even begin to explain my feelings for this hotel, from the manager Alex to the front desk girls Heather and Amber I have been made to feel respected...

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3Thank Jeffrey B
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Jeffrey, We really appreciate your comments, and look forward to soon have you back at our property, hoping your next stay may be as pleasant as have the rest. Regards! GM

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Road, Santa Fe, NM 87507
Region: United States > New Mexico > Santa Fe
Price Range: $124 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe, New Mexico
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express staff and other travellers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would recommend a different hotel/motel.”
 of 5 bubbles Z6870IJgarym, 20 Mar 2017 | Read review
“Probably stay away from front because it is on a main artery, but don't know for sure.”
 of 5 bubbles deucey_2, 25 Dec 2016 | Read review
“We always like top floor - nobody walking and making noise on top of us.”
 of 5 bubbles JiminLewes, 12 Oct 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
 of 5 bubbles roadtrip78726, 1 Oct 2016 | Read review
“Try to get away from the main road, which can be loud at night”
 of 5 bubbles eldragon, 10 Sep 2016 | Read review
5 of 5