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Holiday Inn Express Santa Fe - Cerrillos

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Traveller (20)
Room & Suite (85)
Dining (13)
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Overview
  • Excellent24%
  • Very good30%
  • Average25%
  • Poor14%
  • Terrible7%
Travellers talk about
“hi express”(3 reviews)
“room was clean”(22 reviews)
“road noise”(5 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Santa Fe - Cerrillos
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Reviews (278)
There are newer reviews for Holiday Inn Express Santa Fe - Cerrillos
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All reviewshi expressroom was cleanroad noisebooked this hotelan older propertywould stay here againup to datenice staythe staff was friendly and helpfulnice breakfastfree breakfastdowntownsantasquare
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11 - 15 of 272 reviews
Reviewed 2 January 2018

Comfortable bed, clean room. We use this hotel several times a year without disappointment, until this last visit. Comfortable bed as always, clean room and bathroom, friendly staff. Noise was at unprecedented levels this visit. Had the privilege of receiving a room below what sounded...More

12  Thank Jerresa H
Response from Benny T, General Manager at Holiday Inn Express Santa Fe - CerrillosResponded 17 January 2018

Hi Jerresa, Thyank you for taking the time to review your recent stay! I'm so sorry to hear that this most recent visit was not up to our usual standards. I've taken your review to heart and have shared it with the rest of our...More

Reviewed 31 December 2017 via mobile

Friendly staff, well supplied typical HI breakfast fare. Furniture in common areas needs to be a little more cared for and arranged in a more welcoming setting . Elevator worked well and arrived promptly however, the walls needed cleaning and weren’t cleaned during our three...More

9  Thank Cindyinthecity
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 17 January 2018

Hi Cindyinthecity, Thank you for staying with us and leaving us feedback! I am glad that you found our welcoming staff pleasant and your bed comfortable. Your kind regards about our housekeeping team will be relayed for them to know that their efforts of doing...More

Reviewed 29 December 2017

Easy drive into Santa Fe. King bed room size acceptable. Bathroom small, not much counter space. Decent breakfast. Would have loved if could walk into downtown Santa Fe, but then the rate would be about 50% more.More

7  Thank Ivy_from_Colorado
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 12 January 2018

Hello Ivy_from_Colorado, Thank you for your feedback regarding your stay at Holiday Inn Express Santa Fe Cerrillos, NM. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and...More

Reviewed 5 December 2017

Booked this hotel based on the availability of an airport shuttle. Phoned from Denver Airport and was told they hadn't had one for years (although it is still there in their description). This is important because Santa Fe has NO taxis, NO public transit to...More

10  Thank PeregrineEdmonton
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 19 December 2017

Hi PeregrineEdmonton, Thank you for your stay and for leaving a review about your experience. I am sorry to read about the disappointments you had with the lack of available shuttle service and regret any inconvenience this may have caused. Our guest's comfort remains a...More

Reviewed 21 November 2017

The bathtub was squeaky when taking a shower, faucet was lose. Room and gruonds were clean, but could use an upgrade. Hotel itself was very quiet – even the HVAC. Friendly, helpful staff. Check in and out easy. Breakfast supposed to be ready @ 6...More

7  Thank P F B
Response from IHGService, Guest Relations Manager at Holiday Inn Express Santa Fe - CerrillosResponded 15 December 2017

Hi P F B, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. I appreciate the high rating you...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Outdoor pool
Details
Price range
USD 128 - USD 181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
USD 128 - USD 181 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Business Hotel in Santa Fe
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (20)
Room & Suite (85)
Dining (20)
Pool & Beach (13)
Amenities (20)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
Don M
10 February 2016|
AnswerShow all 4 answers
Response from Eugene E | Reviewed this property |
We had no issue with noise, at all. We were near relatively busy roads, but didn't bother us.
0
Votes
denisekv
23 February 2015|
Answer
Response from Nish K |
Greetings Thank you for your question. We do not have a shuttle that goes to down town.
0
Votes
Room Tips
"Difficult to do, not happy with the property in general"
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"Ask for a room at the back, away from the road."
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"Stay on the 3rd floor to not have upstairs neighbors."
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"3rd floor - away from ice machine"
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