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Holiday Inn Express

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238 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Monument, Colorado, United States
Reviewed 3 weeks ago via mobile

Awful hotel. Property is tired, old. I regularly stay at Holiday Inn Express, but this one is more Clarion level or below. Actually, the motel six next door looks better. Issues 1. Carpet is old. 2. Lamp next to bed in 321 is about to fall apart. 3. Towel rod was leaning against the wall behind bathroom door. 4. Furniture...

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Helpful?
Thank Mike O
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Mike O, Thank you for taking the time to write a review of our hotel. We sincerely apologize for any inconvenience you may have experienced during your stay. Although we would have preferred you had a better stay, we highly appreciate your comments. Rest assured that we will look into these concerns to ensure that we are consistent in...

Crystal Beach, Texas
Reviewed 4 weeks ago

This hotel was the filthiest hotel I have ever stayed in. Needs to be knocked down and rebuilt! Husband had to go to CVS to buy lysol to spray in our room. We had came from Albuquerque's balloon festival, so a lot of the hotels were booked full and we couldn't change hotels. I'm not a Princess but I like...

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Helpful?
Thank Mammyof14
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear Mammyof14, We are truly sorry for the inconvenience experienced during your stay. We look forward to best serving our guests, this matter will be taken into deep consideration and revised among the teams, so that all the necessary may be addressed and assessed. We hope to soon be hearing back from you and allowing us to redeem ourselves, by...

Ocala, Florida
Reviewed 18 October 2016 via mobile

We spent three nights here. The room was nice and clean. This is an older Holiday Inn, but they keep it up. I ate at breakfast bar a couple of mornings. It was clean and well stocked. The front desk personnel was very accommodating and pleasant.

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Helpful?
3Thank chemicaldude
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear chemicaldude, We really appreciate you giving us the opportunity of hosting you during your visit to our Historical and Magical Town. We also appreciate your positive remarks about our wonderful staff. We look forward to soon be hearing back from you and spending more time, so that you can enjoy of all the beauties our town has to offer,...

Unadilla, New York
Reviewed 15 October 2016 via mobile

Stayed here on business and booked last min. The property is just ok and on the low end rating for Holiday Inn Express. Kind of a musty smell in the hallways. The room I had was a king and the furniture is well worn and needs to be updated. Bed- not very comfortable and needed to be replaced.

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Helpful?
Thank Eric B
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Eric B, Thank you for your recent stay and for taking the time to write a review of our hotel. Allow me to apologize for any inconvenience you may have experienced due to our beds and the unusual smell. We always strive to provide our guests with comfortable accommodations and we regret that we did not meet some of...

Puyallup
Reviewed 13 October 2016

From start to finish, pretty average hotel. Pool was closed. Jerald was very nice during check-in and gave some great advice on restaurants/breweries. Exposed electrical wiring on ceiling in room Room was very average. This hotel is not as close to Santa Fe as you might think.

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Helpful?
Thank Bruce W
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Bruce W, Thank you for your feedback regarding your stay at Holiday Inn Express Santa Fe (Cerrillos Rd), NM. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the front desk service. However, we’re sorry we fell below your expectation regarding the pool. We take all...

Lewes, Delaware
Reviewed 13 October 2016

We checked in with Jerald. He had our room ready for us right where we wanted - top floor!!! Gave us many, many tips about restaurants, where to go downtown, told us about the "Roadrunner" to get to the balloon festival.

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3Thank JiminLewes
Austin
Reviewed 2 October 2016

This hotel does not meet the standard of Holiday Inn Express. Of most of the hotels on Cerrillos - a long strip of hotels - this one had one of the poorest street presentations. Plainly said, it does not beckon guests with the promise of atmosphere, quality or comfort. If we had not had an advance reservation sight unseen, on...

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Helpful?
Thank roadtrip78726
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear roadtrip78726, We greatly appreciate you giving us the opportunity of hosting you during your visit to Magical Santa Fe. Improvement opportunities are taken into deep consideration, we will make we take care of those that require mode attention to detail in a promptly manner. We hope you may soon be revisiting us and allowing us to redeem ourselves while...

Tulsa, Oklahoma
Reviewed 30 September 2016

Great nights rest with free breakfast. The staff were very friendly and accommodating. Rooms were very clean and free of any crazy smells as are typical in hotels. Parking is a little sparse but is sufficient as long as you don't travel with multiple vehicles per room.

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Helpful?
3Thank BJR2000
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear BJR2000, Thank you for letting us host you during your visit to Beautiful Santa Fe. We appreciate the positive remarks about our wonderful staff and about our property. Hope you can visit us again, we appreciate you being a loyal guest to our brand. Regards!

Colorado
Reviewed 21 September 2016

With a companion, I stayed over a weekend. The room was clean. The shower surround was adequate but the adhesion to the existing tub was spotty. Every footstep in a certain spot resulted the sound of the surround snapping out of shape. Front desk staff was helpful recommending restaurants and events to attend. The bed was comfortable. The linens were...

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Helpful?
Thank GracieColorado
IHGService, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear GracieColorado, Thank you so much for your review of our hotel. We are pleased to know you liked the service you received fro our staff and the cleanliness of your room. However, we are sorry for the shortfalls you have noticed with your bathroom. Your feedback is very important to us as this continually helps us improve the facilities...

eldragon
Reviewed 11 September 2016

I stayed here over a month on a business trip in April/May 2016. The staff was fantastic. The room was comfortable and housekeeping did a great job keeping it clean. The bed was comfortable. The breakfast buffet had good choices of hot and cold foods. The business office was nice. The workout facility was nice and I used it a...

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Helpful?
3Thank eldragon
Santa_Fe_HIE_Mgr, Manager at Holiday Inn Express, responded to this review

Dear eldragon, Thank you for letting us host you during your visit to Magical Santa Fe. We appreciate the reviews and comments our valued guests, like you, leave us. Our hotel is committed to providing our guests with the highest quality services and facilities, We hope to see you soon and that you give us the opportunity to host your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express in Santa Fe, NM. We are conveniently located just 4 miles south of the Santa Fe Historic Downtown Plaza. Just exit I-25 at Cerrillos Road, Exit #278. Come and be our guest while you experience Santa Fe's rich cultural diversity, art galleries, museums, shops, Indian Market and many fine restaurants.Each one of our 76 newly remodeled hotel rooms features a microwave and refrigerator, coffee maker, iron and ironing boards and hair dryer. Our beautiful hotel features the new Stay Smart Bedding Collection in all of our rooms that will make your stay restful and relaxing.Be our guest and enjoy our delicious new full Continental breakfast with hot items. We also have a new fitness and business center and an outdoor pool and guest laundry. We are a pet friendly hotel. We also have high-speed wireless Internet.The Holiday Inn Express is a great choice to host your Santa Fe adventure. We are within an hour drive from Taos, Chimayo, casinos and the Eight Northern New Mexico Pueblos! Santa Fe is host of the Loretto Chapel, home of the Miraculous Staircase, oldest house in the United States, San Miguel Mission which is the oldest church in the US, the Georgia O'Keeffe Museum, Palace of the Governors, Saint Francis of Assisi Basilica, the Santa Fe Opera, and many more attractions! ... more   less 

Additional Information about Holiday Inn Express

Address: 3450 Cerrillos Rd, Santa Fe, NM 87507-2905
Region: United States > New Mexico > Santa Fe
Price Range: $138 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express 2.5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Santa Fe
Holiday Inn Express Santa Fe, New Mexico
Holiday Inn Santa Fe
Santa Fe Holiday Inn
Hotel Style:
#27 Business Hotel in Santa Fe
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express staff and other travellers.
2 questions
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Lexington, Kentucky
Rochester, New York
over a year ago

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Questions? Get answers from Holiday Inn Express staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We always like top floor - nobody walking and making noise on top of us.”
 of 5 bubbles JiminLewes, 12 Oct 2016 | Read review
“Ask for a room in the rear wing if you must stay here.”
 of 5 bubbles roadtrip78726, 1 Oct 2016 | Read review
“Try to get away from the main road, which can be loud at night”
 of 5 bubbles eldragon, 10 Sep 2016 | Read review
“get a room on upper floor to avoid looking straight into parking lot”
 of 5 bubbles rogerbowman, 28 Aug 2016 | Read review
“Be prepared for tight parking if visiting during prime tourist season”
 of 5 bubbles E147VDmikej, 18 Jul 2016 | Read review
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