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Hilton Palacio del Rio

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2,518 Reviews from our TripAdvisor Community

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Showing 2,476: English reviews
Los Angeles, California
Reviewed 23 October 2015

Location is fantastic but hotel rooms are very mediocre . Staff are very nice and attentive. Very expensive for the type of accommodation ...would expect a lot more!! Room service was good but again very overpriced. Would stay here again if price was much lower....

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Helpful?
Thank Sinead H
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Sinead H., Thank you for taking the time to review your stay with us. We look forward to providing each guest with a phenomenal experience, as well as the best value available directly on the River Walk, and it is apparent that we did not achieve this goal during your visit. We are currently in the process of revising...

Sagamore Hills, Ohio
Reviewed 22 October 2015

Ah, the Riverwalk. The best and worst of urban renewal modeling at work. This property sits right on a spur of the Riverwalk itself, a short distance to all of the 'highlights' of the well-known tourist trap. It sits conveniently across from the 'old' convention center - its being demolished this winter in favor of the new one a block...

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Helpful?
2Thank Benzaiohio
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Benzaiohio, We are so happy to hear you enjoyed our recently renovated property in the heart of the River Walk. Your compliments of our efficient elevator system and expectation exceeding guest services are very much appreciated and will surely be shared with our entire team. Our goal is to exceed the expectations of each guest, and we hope we...

South Carolina
Reviewed 22 October 2015

I stayed here on a business trip and had a great room with a balcony that overlooked the space needle right behind the convention center. The fitness room and pool were nice too. Plus the best part is that it is right on the river walk which is a great place to go get some food, take a boat ride...

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Helpful?
1Thank kobe104
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear kobe104, We are elated to hear of how much you enjoyed your stay with us! Our goal is to provide a seamless visit to San Antonio, by providing unmatched guest services, a phenomenal location and comfortable rooms, just as you experienced. It is wonderful that you were able to get out and explore all the River Walk has to...

Houston, Texas
Reviewed 21 October 2015 via mobile

Horrible I'm so disappointed I've spent so much time and money on this hotel I am a diamond member for crying out loud I always enjoy my time with my favorite bartenders Mercedes and Cristina at the lobby bar I loved this hotel and the staff but when I recently asked for a Corp rate the front desk laughed in...

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Helpful?
1Thank bueno27
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear bueno27, Firstly, please accept our most sincere apologies for the experience you faced at our front desk. Our management team has been made aware of the issue and we are looking into the matter. As a Diamond HHonors member, you are are most valued patron and I can assure you the front desk team member will be made aware...

Reviewed 21 October 2015

The location was fantastic. Loved having a balcony in the room. Like other reviewers, I found a cricket in the room, but it didn't bother me. They are common in the area. The room was updated. The coffee provided in the room was not delicious, but there is a Starbucks in the lobby. Parking is expensive. The only negative issue...

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Helpful?
1Thank Kennaw76
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kennaw76, Thank you for taking the time to review your stay with us. Please accept our apologies for the unwanted visitor in your room. This time of the year in San Antonio is known for when the annual cricket migration passes through the area and we have taken measures to exclude our hotel from this situation, by turning off...

Reviewed 21 October 2015

I've stayed here several times over many years and it has consistently been a prime Hilton to call home away from home. I'm Hilton gold/diamond and I'm usually upgraded to Riverview on a high floor. I've mostly stayed for business but I'm going back in a few weeks for a personal trip with some friends and family. We look forward...

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Helpful?
1Thank Cj N
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Cindy G., Thank you so much for being a patron of the Hilton brand and your rave review of our hotel. We are elated to hear that you will be joining us again in a few weeks with your family! We will be sure to share your comments with our entire team as we aim to exceed all expectations...

Clearwater/Tampa Bay Florida
Reviewed 19 October 2015

We spent the weekend here while visiting San Antonio for the first time. The hotel's location directly on River Walk was great. This is located towards the south end with plenty of shops and restaurants very close by. Also a quick walk to historic areas such as the Alamo. The hotel itself reminded me of upscale European hotels - the...

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Helpful?
1Thank ClearwaterJen
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Clearwaterjen, We are very happy to hear how much you enjoyed our hotel and staff. Our recent $35M renovation has brought our property far into the 21st century, offering many amenities which you mentioned. Your compliments of our location, staff and rooms are very much appreciated and will be shared with our entire team, as we look to provide...

Saint Louis, Missouri
Reviewed 19 October 2015

Had a nice stay at Hilton Palacio del Rio! Hotel is right on the Riverwalk, and their restaurant(s) as well. Ask for a room on a higher floor, the view is wonderful. Everyone is very polite, hotel is clean and they also have balconies.

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Helpful?
1Thank stlme2014
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear stlme2014, Thank you for choosing the Hilton Palacio del Rio while in San Antonio for business! Your glowing review is very much appreciated and will surely be shared with our entire team. We take the opportunity to share both, positive and negative comments with our staff, as we continue on our path to service excellence and providing a memorable...

Austin, MN, United States
Reviewed 19 October 2015

Staff was so wonderful - they were very helpful with every request. This is a great location to see downtown. The rooms and conference center was very clean and open. I will stay at this location the next time I am in town - nice drive from the airport.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Melissa L
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Melissa L., Thank you for taking the time to review your stay with us. I am very happy to hear of how much you enjoyed your time in San Antonio and at our hotel. We look to provide not only a comfortable bed and effective meeting space, but more importantly, helpful and friendly guest services. Our staff is known...

Gainesville
Reviewed 19 October 2015

Stayed here for 4 nights and the location on the river walk is right in the heart of the restraunt section and close to attractions like Alamo Square. The rooms are roomy and all have balconies which I enjoyed in the evenings. The service was excellent but I was disappointed that they do not have a shuttle to and from...

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Helpful?
1Thank Cindy G
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Cindy G., Thank you for taking the time to review your stay with us. We are very thankful to you for choosing our hotel for your four-nights in San Antonio. Your many compliments of our location, guestrooms and adjoining private balconies are very much appreciated. We look to provide expectation-exceeding accomodations for each guest, and we hope we have...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Region: United States > Texas > San Antonio > East Side
Price Range: $309 - $623 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Cheap Tickets, Travelocity, Priceline and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
27 questions
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Minnesota
5 months ago
1 day ago
Huntsville, Texas, United States
16 days ago
Tampa, Florida
Findlay, Ohio

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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room over Riverwalk”
 of 5 bubbles paulajI8609NG, 12 Jan 2017 | Read review
“Suites are roomy and sunny”
 of 5 bubbles , 11 Jan 2017 | Read review
“High rooms with west facing are better views than east.”
 of 5 bubbles kneescrape, 9 Jan 2017 | Read review
“Best view of the River walk”
 of 5 bubbles pattya50, 24 Dec 2016 | Read review
“River side rooms are nice in December because the Christmas lights on the River walk are so pretty.”
 of 5 bubbles 934vickies, 19 Dec 2016 | Read review
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