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Hilton Palacio del Rio

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2,456 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Palacio del Rio
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Showing 2,415: English reviews
Georgetown, Texas
Reviewed 6 days ago NEW

The room and view were great. It was a busy hotel and the staff seemed overwhelmed at times. The hotel is over 50 years old, but looks very modern inside. You cannot beat the location right in the center of the Riverwalk.

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Helpful?
Thank jerryhE1043CR
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JerryhE1043CR, Thank you so much for spending your Thanksgiving weekend with us! With the River Walk lit for the holiday season, you picked the perfect time to visit. As we approach our 50th anniversary in 2018, we will be sure to provide the same high-quality amenities and service that our most loyal guests have been experiencing for years, now....

Houston, Texas
Reviewed 1 week ago NEW

I am a Hilton Honors member and I got a room on the Hilton Honors floors of the hotel. There were no real HH amenities at this hotel. I did get a slightly lower rate and free Wi-Fi. However, the hotel tried to not honor my special rate when I checked out. I had to show an email from HH...

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Helpful?
Thank South4Scuba
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear South4Scuba, breakfast full service, high-class hotel parking Firstly, we thank you for your HHonors membership, as well as for your loyalty to the brand. We sincerely apologize for not exceeding your expectations upon your recent stay with us. As for HHonors amenities, we do offer the best available rate and free Wifi, just as you received. Also, for gold...

Denver, Colorado
Reviewed 1 week ago NEWvia mobile

Great Hotel, right on the riverwalk. Easy access from the Airport about $31.00 cab ride. Friendly staff and very informative about area. Rooms are updated and nice, very comfortable. Restaurant has a great Breakfast Buffet, and good lunch choices. Did not try their dinner menu but it looked good.

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Helpful?
Thank ronkaren1
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear RonKaren1, Thank you so much for taking the time to review your recent stay with us. We would love to know what we could have done differently to ensure you a true 5-star stay. Please feel free to e-mail me directly at zain.bidiwala@hilton.com with any suggestions for improvement! Do return soon, Zain Bidiwala

Reviewed 1 week ago NEWvia mobile

I have stayed in San Antonio many times but never have I stayed in a hotel with such a world class staff. I loved my opportunities to be served by the concierges so much that I wrote Matthew Hosack who is the Director of Room Operations. Matthew personally emailed me the next morning. I would like to publicly thank the...

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Helpful?
Thank Kodiak C
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Kodiak C., We cannot thank you enough for taking the time to not only review your wonderful experience with us, but going further to ensure our management team was made aware of the same. Our team, including Terrah, Lacie and Adriana, pride themselves on exactly what you witnessed - providing world-class guest service. Please do stay with us again,...

Reviewed 1 week ago NEW

DO NOT EXPECT TO GET THE ROOM TYPE/PREFERENCE YOU REQUEST!! We had made our reservation on April 18, 2016 for3 nites during Thanksgiving for a King Bed/River View with Balcony on a lower floor (5-8th) so we could see the River Parade When we arrived we were told we had 2 Queen beds on the 10th floor--NO King except on...

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Helpful?
Thank O3502WHrichardb
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Guest, We sincerely apologize for the less than ideal stay you experienced with us. I trust our management team has already contacted your regarding how we can make it right. Our hope is to have you back to ensure you a true 5-star stay. Safe travels, Zain Bidiwala

?
Reviewed 1 week ago

My husband was on business but I was able to spend more time enjoying the room. Great view overlooking the river walk . Helpful staff. The mattress was too soft-but that seems to be the trend, not the fault of the hotel.

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Helpful?
Thank M525SJsandrah
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear M525Jsandrah, We are pleased to read of your comfortable stay with us. Our team members strive to exceed your expectations each day, and it is wonderful to see that this was achieved during your stay. Thank you for the feedback and we would love to host the two of you again, in the future. Safest holiday wishes, Zain Bidiwala

Boerne
Reviewed 1 week ago

We had always wanted to watch the annual River parade the day after Thanksgiving and this year made arrangements With the Hikton. We spend several nights at Thanksgiving in a comfortable river view room with a balcony to holiday parade watch. We discovered after our dream stay we had neglected to get a wallet from the safe before we left....

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Helpful?
Thank Jim And Carol W
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jim and Carol W., We are so glad to hear your wallet was returned to you without delay, thanks to our loss prevention team! Leno and Jennifer will surely be commended for their quick action and dedication to ensuring your complete safety. Also, we are humbled to have had the opportunity to host you upon your first River Lighting...

Grapevine, Texas
Reviewed 1 week ago

Nice location, on a quieter end of the Riverwalk. They are doing construction next door in the Convention Center area. Early morning construction and heavy equipment ( 6 Am) can be annoying. Parking is expensive and off site. I'd recommend valet parking; a little more expensive, but you avoid the sketchy characters/ homeless that hang out in that area on...

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Helpful?
Thank Babs817
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Babs817, Thank you for taking the time to review your recent stay with us. It is our goal to provide you with nothing but the best, and we are glad to hear you enjoyed our location, near to everything. We will be sure to review your comments with our restaurant staff, so as to ensure we are providing each...

Reviewed 1 week ago

My wife and I wanted to have a getaway weekend and stay on the Riverwalk. As a whole we were pretty pleased with the hotel. It is located in the heart of the Riverwalk and has quick access to the local shops/mall/etc. We forked over the extra 60 bucks for the riverside balcony, which in itself was pretty good. Unfortunately...

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Helpful?
Thank Robert C
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Robert C., We sincerely appreciate your taking the time to review your recent stay with us. It is unfortunate to read of how your expectations of our property were not exceeded. Some, but not all of this, has to do with communication. In regards to the construction of the property, it was anything but typical. If you find some...

Dallas, Texas
Reviewed 1 week ago

The Hilton Palacio Del Rio is one of the really beautiful—and beautifully sited—hotels in the Hilton chain. An older, architecturally-famous modular hotel built in 1968 for San Antonio’s HemisFair ’68, recent renovations make it look like it opened yesterday. The rooms are great, sort of mid-century modern like the hallways, and equipped with energy-saving lights and motion-sensing light switches. Each...

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Helpful?
Thank Wildbluyonder
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear WildBluYonder, We cannot thank you enough for declaring us your favorite hotel in the city! Our team strives to exceed your expectations each day. Though, we will be sure to follow up with our front desk team, to ensure we provide guests with accurate and current information, without fail. Your feedback is greatly appreciated and we look forward to...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 South Alamo Street, San Antonio, TX 78205
Region: United States > Texas > San Antonio > East Side
Price Range: $215 - $541 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
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Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
23 questions
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Questions? Get answers from Hilton Palacio del Rio staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“15th floor Riverwalk side balcony with 2 chairs and table view of all the Christmas lights for quite a distance. Great room!”
 of 5 bubbles kktalbert, 3 Dec 2016 | Read review
“choose a room on the river walk side, it costs a little bit more but worth it.”
 of 5 bubbles 177rodinama, 3 Dec 2016 | Read review
“Choose a floor above 12 for good city views. I believe it is the south side rooms that face the riverwalk, which are more expensive.”
 of 5 bubbles HRN95, 1 Dec 2016 | Read review
“I would choose another hotel not on that street. Usually the Riverwalk rooms are pretty noisey, but not in this case.”
 of 5 bubbles Texasstarr, 30 Nov 2016 | Read review
“Come is after Thanksgiving when the rates are good . All rooms have great views, the higher the better”
 of 5 bubbles SherryA511, 30 Nov 2016 | Read review
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