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Hilton Palacio del Rio

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2,518 Reviews from our TripAdvisor Community

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Showing 2,476: English reviews
Eldersburg, Maryland
Reviewed 1 week ago

Had a short stay here during my first trip to San Antonio. Accomodation was excellent and the staff were efficient and effective. The pick up and drop off area in front was a bit of a madhouse at rush hour. The river walk is very convenient and can be reached directly from the hotel which was great. I would stay...

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Helpful?
Thank DillonM1905
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear DillonM1905, Thank you so much for choosing to stay with us and for taking the time to share your comments. Whether you are here for a night or an entire week, your comfort and convenience is our goal and it seems as though this was achieved during your stay. We will be sure to pass your kind words with...

Houston, Texas
Reviewed 1 week ago

The hotel was great. It was clean and had amazing views of the River Walk. They have Starbuck's inside and the restaurant had really good food. The amaretto tart was to die for. The way they do there elevator system is genius. You literally never wait for a elevator. The staff is so pleasant. Derek was so helpful and nice....

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Helpful?
Thank rachelbr0wn21
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Rachelbr0wn21, It is wonderful to read of your memorable experience at our hotel. Your compliments of our high-efficiency PORT elevators, wonderful dining options and elevated levels of service are greatly appreciated. Derek will sure be excited to read of your kind words, as well! We look forward to hosting you again. Safe travels, Zain Bidiwala

Reviewed 1 week ago

Excellent hotel, great rooms and facilities! High level customer service. Perfect Location! Highly recommend! Good options to eat, such as bar and restaurant and a Starbucks inside the hotel. Weak spot: the parking lot is very expensive and distant.

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Helpful?
Thank Marcus Vinicius R
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Marcus Vinicius R., We cannot thank you enough for the brilliantly detailed review! Knowing that our guest services team made you feel at home throughout your stay is of great value to us. Our hotel prides itself on providing each guest with a convenient and memorable stay, and your comments will surely guide us, going forward. Do return soon,...

San Antonio, Texas
Reviewed 1 week ago

Front desk Manager Went above and beyond to accommodate all of my family needs Joe gave me a follow up call after we had checked in our rooms to make sure everything was ok. Our bell hop Derek was extremely friendly and very helpful . Alexandria at the front desk was extremely professional and helped us set up for our...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank S2705QDericp
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Mr. Perry, We could not be more appreciative for your compliments of Joe, Derek and Alexandria! Treating each guest with respect and care is at the foundation of our promise to you, just as you experienced. Our team has been made aware of your request and one of our team members will be reaching out to you to discuss...

Reviewed 1 week ago

I checked in at the front desk at about 6pm and was greeted by Gabe. He informed me the room I had selected on the app was not ready yet; however, he went out of his way to accommodate my wife and I (since it was our anniversary) and offered us the Presidential Suite! It was awesome! The service all...

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Helpful?
Thank John C
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear John C., Firstly, happy anniversary! We could not be more thrilled to read of your phenomenal and memorable experience at our property. Being a part of this momentous occasion is very humbling and our team, including Gabe, will surely be made aware of the positive impact they made on your stay. The next time you feel like being spoiled,...

Jackson, United States
Reviewed 1 week ago

great hotel! very attentive staff. The text messages were really a nice touch. Very clean nice walk in shower. I sent the bellhop down several times to retrieve items from my vehicle and they never complained and brought my items right on up. Be aware how crowded the riverwalk can be..I don't know if it was because of the game...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank shandaa2017
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Shandaa2017, Exceeding your expectations is our goal and it seems as though our team came together to achieve this during your stay! It is wonderful to hear of how much you enjoyed our SMS-based concierge services - we love creating a personal connection with each guest, and this tool provides a super easy way to access our team, any...

crossroads
Reviewed 1 week ago

We stayed at the Palacio del Rio between Christmas and New Years Day. We couldn't have asked for a nicer stay. Our room on the twentieth floor had a perfect view or the Tower of the Americas and the beautiful sunrise. We previously had a nineteenth floor Riverview room and we enjoyed both views equally. The hotel staff is true...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jamessN3409JG
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear JamessN3409JG, You hit the nail on the head - our guests truly are welcomed and valued, just as you experienced. Thank you so much for taking the time to recognize our team for their dedication to ensuring you the perfect River Walk stay. The holiday season is a time for giving thanks and we would like to take this...

Reviewed 2 weeks ago

Great view over the riverwalk area. My family had a fun time with an Irish bar, on the end of hotel property. Close to many other eating establishments, short distance walk to Alamo among other sites in San Antonio, Texas. Most importantly was, The staff in every area were so attentive and helpful, made our stay wonderful. Could not praise...

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Helpful?
Thank lisahD9934RR
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear lisahD9934RR, Providing you with an expectation exceeding experience is our mission, and it seems as though our team went above and beyond to ensure this during your stay! Durty Nelly's always proves to be a ball of a time, with live music and witty servers, we can never get enough, either. We will be sure to share your compliments...

Grand Blanc MI, United States
Reviewed 2 weeks ago

This hotel is the perfect location on the river walk, far enough away from the hustle and bustle of the shops but close enough to walk most places. Close to the bus stop so on the days we wanted to site see we hopped on a city bus...$2.75 a day is a bargain. we didn't rent a car which saved...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Jeanne H
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Jeanne H., We are so glad to read your impeccable stay with us! With so much to do right around our hotel, it is wonderful to see that you were able to get out and explore the Alamo city. Your kind words regarding our wonderful location are very much appreciated, as well. Safe travels, Zain Bidiwala

Talladega, Alabama
Reviewed 2 weeks ago via mobile

Awesome hotel with great location! Loved our balcony overlooking the riverwalk! The Christmas lights made it especially nice! We were very pleased. Surprised that there were so many people visiting riverwalk at Christmas, but the Palacio staff handled it very well! We enjoyed all the different food/bar options, even room service did not disappoint! The French dip was amazing. I...

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Helpful?
Thank Bamacacher
Zain B, Public Relations Manager at Hilton Palacio del Rio, responded to this review

Dear Bamacacher, We are thrilled to read that you are already looking forward to your next stay with us! Thank you so much for taking the time to share your kind words regarding our private balconies in every room, delicious dining options and festive location! Also, San Antonio was just ranked as America's Favorite City for Christmas Lights, by Travel...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Explore San Antonio from the Hilton Palacio del Rio and enjoy our San Antonio hotel’s contemporary, hacienda style setting. Spectacularly situated on the banks of the famous San Antonio River Walk, this San Antonio hotel offers 485 Guest Rooms with private balconies and a range of thoughtful amenities including modern 37-inch HD TVs, high-speed internet access and a connectivity center. Unwind with a great night’s sleep in a comfy bed and admire breathtaking panoramas across San Antonio. ... more   less 

Additional Information about Hilton Palacio del Rio

Address: 200 S Alamo St, San Antonio, TX 78205-3299
Region: United States > Texas > San Antonio > East Side
Price Range: $309 - $623 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Palacio del Rio 4*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotels.com, Travelocity, Cheap Tickets, Priceline and Jetsetter so you can book your Hilton Palacio del Rio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Palacio Del Rio Hotel San Antonio
Hilton Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio San Antonio, Texas
Hotel Style:
#8 Luxury Hotel in San Antonio
#11 Romantic Hotel in San Antonio
#14 Business Hotel in San Antonio
#25 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Palacio del Rio staff and other travellers.
27 questions
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Minnesota
5 months ago
20 hours ago
Huntsville, Texas, United States
15 days ago
Tampa, Florida
Findlay, Ohio

See all questions (27)

Questions? Get answers from Hilton Palacio del Rio staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“King room over Riverwalk”
 of 5 bubbles paulajI8609NG, 12 Jan 2017 | Read review
“Suites are roomy and sunny”
 of 5 bubbles , 11 Jan 2017 | Read review
“High rooms with west facing are better views than east.”
 of 5 bubbles kneescrape, 9 Jan 2017 | Read review
“Best view of the River walk”
 of 5 bubbles pattya50, 24 Dec 2016 | Read review
“River side rooms are nice in December because the Christmas lights on the River walk are so pretty.”
 of 5 bubbles 934vickies, 19 Dec 2016 | Read review
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