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Hilton San Antonio Airport

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564 Reviews from our TripAdvisor Community

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Showing 540: English reviews
Rochester, New York
Reviewed 5 August 2016 via mobile

The room is newly remodeled, but NOT fully remodeled. The door shows the age of this old hotel. And the floor lamp is broken. Be acknowledged as a Hilton member( but not Diamond member), no room upgrade. Nothing special being provided. But others is OK. The remodel is nice but can be better.

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Helpful?
Thank Nana T
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Nana T, Thank you for your review. We greatly appreciate your feedback and we always appreciate knowing how your stay went. Our goal is to ensure our guests are completely satisfied with their stay. I am truly sorry that you were not very happy with your room. I will be passing along your comments to our Executive team for...

Reviewed 4 August 2016 via mobile

Hilton made an excellent decision when they hired Amanda to work at the front desk. She truly has a heart for service and has provided me with an amazing customer experience. She went above and beyond to help me with my reservation and has continued to provide excellent service throughout my stay whether it be remembering me by name or...

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Helpful?
Thank lma3052
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear lma3052, Thank you for your review! We greatly appreciate your kind words about Amanda. We hope to continue to welcome you back soon to the Hilton San Antonio Airport Hotel! Sincerely, Madeline Iversen Front Office Manager

Aurora, Illinois
Reviewed 4 August 2016 via mobile

Stayed here for business. Rooms are spacious, plenty of work space, decent sized bathrooms, comfortable beds and clean. Located near restaurants and shopping. Free parking. Staff is friendly and helpful. Restaurant for breakfast was acceptable. I did not try for dinner.

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Helpful?
1Thank Karkman
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Karkman, Thank you for your recent review on our property! I am pleased to see that you enjoyed your stay! We look forward to welcoming you back in the not to distant future! Sincerely, Madeline Iversen Front Office Manager

Reviewed 4 August 2016

My husband I stayed at the Hilton for 3 nights to attend our grandson's baseball tournament. Each time we saw Amanda at the front desk, she would ask about the games. She called us by Mr. and Mrs. Dixon, making us feel very special. The morning we checked out, Amanda asked if she could give me a hug. Being a...

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Helpful?
Thank Kathy D
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Kathy D, Thank you for your 5 star review! I am very pleased to see that during your stay you were left with a lasting impression. Amanda is a great asset to our Front office team and I am pleased to see she made you and your family feel right at home. Amaliah in the restaurant is also an...

Mexico City, Mexico
Reviewed 3 August 2016 via mobile

We selected this hotel because is near to the airport, to the north star mall, to good restaurantes, to the rental car place and also to our medical doctor, The hotel has all we need in terms of good rooms, good and nice restaurants, shuttle services to the airport and to the mall, And the service of the people attending...

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Helpful?
Thank ej0nss0n
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear ej0nss0n, Thank you for your kind review! We are very pleased to see that you enjoyed your stay with us. We truly have a great location to go and do anything in San Antonio. We look forward to welcoming you back soon. Sincerely, Madeline Iversen Front Office Manager

Los Angeles, California
Reviewed 2 August 2016

This hotel rented me a room during construction. The noise level was unbelievable and eventually I checked out and slept at the airport. Poor quality, poor service and absolutely no regard for their guests. Hilton should be ashamed that this property is associated with them. AWFUL!

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Helpful?
1Thank Justin W
Norfolk, Virginia
Reviewed 30 July 2016 via mobile

Amanda helped me out so much! I was exhausted when I came into San Antonio and needed a place fast and she had all my needs taken care of quick and easy. The room was great and she was there when I needed her! I will be back to this Hilton because of her great service. Yay Amanda!

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Helpful?
1Thank sammytaylor24
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear sammytaylor24, Thank you for your 5 star review!! I am very pleased to hear that Amanda made your stay very enjoyable and welcoming! We take pride in ensuring that all of our guests feel cared for, valued and respected during their stays with us! We look forward to welcoming you back to the Hilton San Antonio Airport Hotel! Sincerely,...

United States
Reviewed 30 July 2016

Has a classic hotel feel. I've stayed in better Hiltons in DC, NYC and Europe and Atlantic City in the 1990's. No fan vent in the bathroom, thermostat over 70 and air would smell burnt. Really the Hilton standard is maintained by the great employees who were extremely friendly, energetic and helped with a smile!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Ajin N
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Ajin N, Thank you for your review! I am pleased to see that you found your stay enjoyable minus some of the room details. Our staff are truly here and passionate to provide outstandting and memorable guest experiences and we are glad that you experienced that while staying with us. We look forward to your return. Sincerely, Madeline Iversen...

United States
Reviewed 28 July 2016

Did buy an upgraded room. Came with private concierge room for breakfast & happy hour. But, it wasn't open 2 of the 4 days for breakfast and happy hour -- felt cheated (hotel stated it was the weekend hours but it does not tell you that when you book and other Hiltons have this open on the weekend). Asked the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lindsey S
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Lindsey S, Than you for your review from your recent stay with us. I am truly sorry that you were not fully satisfied during your stay. On our website when booking an Executive Room is states the hours of operation and we leave it closed when not in operation because we do not have someone to service/restock it on...

Mesquite, Texas
Reviewed 27 July 2016 via mobile

My family and i love this hotel great staff and service the room very clean everything whats good... good price and we had a great time at seaworld and downtown san antonio definitely recommend it if you coming for a weekend..

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Helpful?
Thank joan1023
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear joan1023, Thank you for your recent review! We are so pleased that you enjoyed your stay with us and that you personally would recommend us to others! We look forward to your return trip to San Antonio! Sincerely, Madeline Iversen Front Office Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Having just completed our $12 million dollar renovation, we invite you to come and experience the new Hilton Hotel - San Antonio Airport. Stay at the Hilton San Antonio Airport hotel for easy access to San Antonio International Airport, just under two miles away. Travel for only eight miles to reach the vibrant city of San Antonio know for it famous and beautiful Riverwalk as well as all the culture and attractions. Shop, dine, and be entertained right by our San Antonio Airport hotel at the famous North Star Mall and Park North entertainment center. We will be expecting you! ... more   less 

Additional Information about Hilton San Antonio Airport

Address: 611 NW Loop 410, San Antonio, TX 78216
Region: United States > Texas > San Antonio > Uptown Loop
Price Range: $163 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Antonio Airport 3.5*
Number of rooms: 384
Reservation Options:
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Also Known As:
Hilton San Antonio Airport Hotel San Antonio
Hilton Hotel San Antonio
San Antonio Hilton
Hilton San Antonio Airport Texas
Hotel Style:
#24 Business Hotel in San Antonio
#100 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Houston, Texas
7 months ago

See all questions (4)

Questions? Get answers from Hilton San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not up to Hilton standards”
 of 5 bubbles rolandocp1234, 29 Dec 2016 | Read review
“Executive floor is great!”
 of 5 bubbles jaysee2011, 9 Dec 2016 | Read review
“Ask for a Jr Suite if you want some extra room and a quieter sleeping experience”
 of 5 bubbles 353rickk, 1 Dec 2016 | Read review
“Check in on-line to choose your perfect room.”
 of 5 bubbles RetiredMilitary, 28 Oct 2016 | Read review
“Drop off luggage in Lobby before parking in garage. Avoid the schlep.”
 of 5 bubbles AisleSeat01, 26 Oct 2016 | Read review
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