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Hilton San Antonio Airport

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Hilton San Antonio Airport
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534 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton San Antonio Airport
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Showing 510: English reviews
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 July 2016 via mobile

I was so disappointed when I went to bed to find that the bed sheets were pilled! They were very rough and uncomfortable! The bed and everything else was great, just horrible sheets! I would stay there again because of the good location and the nice hotel. I would just check my sheets first next time!

Helpful?
Thank Branda G
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Branda G, Thank you for your kind review on your recent stay with us. I will be passing on your comment about the pilled sheets to our housekeeping manager for review and of course to prevent that from happening in the future. We look forward to welcoming you back soon! Sincerely, Madeline Iversen Front Office Manager More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 July 2016

Hilton airport front desk is great. Special mention of Amanda, she is fantastic, professional and greets you with a smiling face. Sometimes if I forgot to make reservation she somehow get my reservation in . Makes us feel like in home.

Helpful?
2 Thank hg10012016
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear hg10012016, Thank you for your feedback on your recent stay with us! We truly appreciate your loyalty and we are very happy that Amanda makes you feel like you are home. We hope to welcome you back soon!. Sincerely, Madeline Iversen Front Office Manager More 

El Paso, Texas
1 review
Reviewed 8 July 2016

Customer service was excellent, the beds were extremely comfortable, so I was able to sleep well. Staying at the Hilton made my business trip a little more bareable. I will be staying here whenever I stay in San Antonio.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank adrianasL4729FN
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear adrianasL4729FN, Thank you for your 5 star review on your recent stay with us! I am very pleased to see that you had a great experience with us! We look forward to welcoming you back soon! Sincerely, Madeline Iversen Front Office Manager More 

1 review
Reviewed 8 July 2016

It's exactly what you would expect from a 4 star hotel. Nothing More nothing less. They are very matter of fact about everything. They are overly helpful, but not overly welcoming. You pay for what you get.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 388westona
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear 388westona, Thank you for your review on your recent stay with us. I am truly sorry that our team did not make you feel very welcomed during your stay with us. It is never our intention to make ANY of our guests feel this way. I will be passing on your comments to our department heads and especially my... More 

Orange, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2016

We had a minor issue with our room. The staff was more than generous in their efforts to fix the issue. WE received a comp breakfast as a result of the issue. The food was good, however, I would not have paid the $18/adult or $9 per child for what was offered. Parking is also a nightmare, the lot itself... More 

Helpful?
1 Thank txdiva31
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear txdiva31, Thank you for your review on your recent stay with us! I am truly happy to see that you were well taken care of even if the issue with your room was a minor one. It is a Hilton Standard to Make it Right when our guests are dissatisfied with their stay, and I am pleased to see... More 

Round Rock, Texas
1 review
Reviewed 5 July 2016

Room was clean and nice. A few items didn't work. Customer service was good. Just expected a little more from this type hotel. Parking was also a little tight in parking lot. Also would expect breakfast to be included.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 740jaimef
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear 740jaimef, Thank you for your review! I am truly sorry to hear that you were not completely satisfied with your stay. I will be passing along your comments to our Executive team for review in hopes to prevent you and all our guests disappointment. We look forward to welcoming you back in the not to distant future. Sincerely, Madeline... More 

Houston, Texas
Level Contributor
46 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2016 via mobile

As a loyal Hilton Honors member i often stay at this Hotel while in San Antonio. Over the years the overall quality of this hotel as decreased. The front desk staff are friendly enough but seem to be annoyed most of the time. During my most recent stay I called the guest services line twice to request extra towels, which... More 

Helpful?
Thank Benjamin C
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Benjamin C, Thank you for your review on our property. I want to start off by saying that we truly appreciate your loyalty to our property but I am saddened that you are not completely satisfied. I will personally be using your comments as a training tool for my Front Office team about your perception of their service in... More 

Allen, United States
1 review
Reviewed 4 July 2016

It was an seamless check in and check out. Nice, clean comfortable room. Shower head was on point and it relaxed me after a long drive. The email receipt was perfect for my records. Soft comfortable bed. The work out room was clean without an odor.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jacqueline A
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Jacqueline A, Thank you for your 5 star review! We are super pleased to see that you enjoyed your stay with us! We look forward to welcoming you back in the not to distant future! Sincerely, Madeline Iversen Front Office Manager More 

Yangon (Rangoon), Myanmar
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 4 July 2016

Great location with free shuttle to the airport and local shopping - I used both without any issues. Breakfast is small but decent. Bed comfort was perfect. I will stay here next time I am going to take a flight.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank ChiefSadler
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear ChiefSadler, I am very pleased to see that you enjoyed your stay with us! We appreciate your loyalty and look forward to welcoming you back soon! Sincerely, Madeline Iversen Front Office Manager More 

Mexico City, Mexico
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 July 2016 via mobile

Old elevators,I stayed in the shower for 45 minutes while my husband called 4 times to the reception asking for shower towels and they dont do anything he has to go and find a maid and only 1 shower towel so impossible for him to take a shower and because of this I arrived late to the appointment and purpose... More 

Helpful?
Thank Su G
MadelineGRM, Front Office Manager at Hilton San Antonio Airport, responded to this review

Dear Su G, Thank you for your review on your recent stay with us. I am truly sorry that you were not satisfied with your stay. I will be passing on your comments to our Executive team for review and to prevent the issues you had from happening in the future. We hope to welcome you back soon! Sincerely, Madeline... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Having just completed our $12 million dollar renovation, we invite you to come and experience the new Hilton Hotel - San Antonio Airport. Stay at the Hilton San Antonio Airport hotel for easy access to San Antonio International Airport, just under two miles away. Travel for only eight miles to reach the vibrant city of San Antonio know for it famous and beautiful Riverwalk as well as all the culture and attractions. Shop, dine, and be entertained right by our San Antonio Airport hotel at the famous North Star Mall and Park North entertainment center. We will be expecting you! ... more   less 

Additional Information about Hilton San Antonio Airport

Address: 611 NW Loop 410, San Antonio, TX 78216
Region: United States > Texas > San Antonio > Uptown Loop
Price Range: $132 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton San Antonio Airport 3.5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Expedia, Orbitz, Cancelon, Travelocity, HotelsforEveryone, HotelTravel.com, Odigeo and Priceline so you can book your Hilton San Antonio Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton San Antonio Airport Hotel San Antonio
Hilton Hotel San Antonio
San Antonio Hilton
Hilton San Antonio Airport Texas
Hotel Style:
#24 Business Hotel in San Antonio
#100 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Houston, Texas
5 months ago

See all questions (4)

Questions? Get answers from Hilton San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Jr Suite if you want some extra room and a quieter sleeping experience”
 of 5 bubbles 353rickk, 1 Dec 2016 | Read review
“Check in on-line to choose your perfect room.”
 of 5 bubbles RetiredMilitary, 28 Oct 2016 | Read review
“Drop off luggage in Lobby before parking in garage. Avoid the schlep.”
 of 5 bubbles AisleSeat01, 26 Oct 2016 | Read review
“The property has been recently renovated -- much better than one year ago. All rooms are good now.”
 of 5 bubbles howardsbwork, 30 Sep 2016 | Read review
“Elevators are painfully slow - so low floors are advisable. BUT, the HH lounge is on #14”
 of 5 bubbles larryl14, 25 Sep 2016 | Read review
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