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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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1,057 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 995: English reviews
Georgetown, Texas
Reviewed 26 May 2016 via mobile

When we arrived they gave each person in our party a complimentary warm cookie! The exterior has a San Antonio twist and our room has a little balcony. The room was a nice size so was the bathroom. From our experience the staff is good. The room was clean and over all experience is great!

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Helpful?
Thank AmeliaTsering
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, We appreciate your stay with us very much. Yours in hospitality, Callan H

Minneapolis, Minnesota
Reviewed 24 May 2016

I would recommend this hotel to my friends, family and colleagues. The staff was very accommodating, rooms were clean and fresh, and all my needs were attended to with cheerful attention. Cookies are a very nice touch. Check in/out was seamless.

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Helpful?
Thank Moonbeamsparkle
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for the nice compliment. We love the cookies also but we are trying to be good this week. Please come to stay with us again soon. Yours in hospitality, Callan H

Manhattan, United States
Reviewed 23 May 2016

Friendly, helpful staff! Great restaurant and bar, but expensive. Easy check-in and checkout. Housekeeping was okay but had to ask for refills of creamer, etc. Bed was comfortable. Air conditioning worked well.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Dana E
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and we truly appreciate your feedback. All feedback allows us to improve both the positive and the negative. Please come to stay with us again soon. Yours in hospitality, Callan H

Fort Polk, Louisiana
Reviewed 23 May 2016

I would stay here again! I would have appreciated toilet paper, shampoo, and conditioner restocked, but other than that, great! Wonderful people, service, and cookies. Bar and room service a little pricy, but convenient.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 954lyndseyn
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We do appreciate the nice review. We will also use your feedback for training to insure we are properly restocking our guest amenities. Yours in hospitality, Callan H

Mukilteo, Washington
Reviewed 22 May 2016

I stayed here on business at the recommendation of a colleague, and I won't be staying again. The rooms are dated and shabby, and questionably clean. On the last night of my stay, I woke up in the morning with bug bites all over my legs. Not all rooms have refrigerators or microwaves. The food at the restaurant is marginal...

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Helpful?
Thank ems1112
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, We strive to exceed all of our guest expectations and I realize we have fallen short. Please accept my apology. We will follow up on the cleanliness and pest control issues you have mentioned. We will also find out why lunch took so long. We need feedback to improve and we will use your feedback to eliminate the...

EL Paso, United States
Reviewed 20 May 2016

This was my a family members graduation and family members from across the country needed a place that would be comfortable. The suite had outdated microwave and small refrigerator furnishings were soiled. The other rooms had updated microwave and refrigerator. The best part of the stay was the staff they tried to make the best of a bad situation.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Artie M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for the compliment on our staff. We recently purchased some new refrigerators and we will continue to add and replace our equipment as necessary. Congratulations on the family member's graduation. Yours in hospitality, Callan H

Austin, Texas
Reviewed 19 May 2016

The hotel was nice enough, though there were several small issues that made it less pleasant (no info binder about the hotel in the room, no towels at the pool, mediocre fitness room), but they left my card open at check out, and the next guest charged almost $500 to my card. How does that even happen? I had a...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank AustinZejas
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and your review. I apologize for any issues regarding the credit card charges. We take special precautions to insure this does not happen but obviously someone used incorrect information. We appreciate your patience as we worked to correct the issue. Yours in hospitality, Callan H

San Antonio, Texas
Reviewed 19 May 2016

Spanish style built in the 1980's but still the best location and value in the airport area. Across from N Star Mall and the people go out of their way to make your stay memorable. From the waitstaff at the breakfast buffet who won't quit trying to make your meal "not just another buffet". Refill your juice and coffee and...

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Helpful?
Thank Jack M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you so much for staying with us and the very kind review. I will pass along the compliment. We truly appreciate you trusting us with your stay and we hope to see you again very soon. Yours in hospitality, Callan H

Reviewed 18 May 2016 via mobile

The hotel is beautiful. When we entered we were greeted immediately by a very helpful desk clerk, who went out of her way to help us. We did the buffet for breakfast. It was $15. The food was good, but nothing special. It included eggs, sausage/bacon, potatoes, pancakes, cereals, yogurt, fruit, pastries (not made in house). Our room was nice,...

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Helpful?
Thank Kelly G
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for the compliments. We are always happy to hear about a guest who enjoyed their stay. Yours in hospitality, Callan H

Laredo, Texas
Reviewed 16 May 2016

We chose this hotel for many reasons: 1. Past experience at this particular hotel 2. Loyal to the brand 3. GREAT COOKIES at check in, and basically whenever we ask for extra ones 4. Proximity to the airport 5. Shuttle van to and from the airport and able to leave our vehicle at the hotel for as many days as...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Ciro G
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, You made our day. Thank you very much. Please come back to see us often. Yours in hospitality, Callan H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: $144 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
DoubleTree By Hilton Hotel San Antonio Airport Texas
Hotel Style:
#6 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the rooms surrounding the courtyard.”
 of 5 bubbles robj379, 22 Mar 2017 | Read review
“Ask for a fridge/microwave combo.”
 of 5 bubbles MelissaH757, 24 Feb 2017 | Read review
“Book facing the courtyard”
 of 5 bubbles I6903ACdavidb, 23 Jan 2017 | Read review
“may want to get courtyard view room to be away from street noise, but wasn't bad”
 of 5 bubbles hungry-chief, 31 Dec 2016 | Read review
“Patio views are nice”
 of 5 bubbles edkiii, 19 Nov 2016 | Read review
5 of 5