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DoubleTree by Hilton Hotel San Antonio Airport

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DoubleTree by Hilton Hotel San Antonio Airport
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992 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel San Antonio Airport
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Showing 932: English reviews
Katy, Texas
Reviewed 7 May 2016 via mobile

This hotel is old, and it shows. Rooms are tiny with tiny beds. Staff is not great. Bedding is all feather although the staff insisted otherwise. Will not be coming again. It's the worst hotel I've been to for years. As I lie here away I can hear someone in the next room coughing.

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Helpful?
Thank Ellie H
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, We do offer hypoallergenic pillows and comforters. I am very sorry we did not meet your needs and made a mistake. Please accept our apology. We strive to provide a stay which exceeds your expectations. Please come to stay with us again. I am confident my staff and I will provide a stay, making you want to return....

Imperial, United States
Reviewed 6 May 2016 via mobile

I've been traveling to San Antonio for the past year and have yet to find a "Hilton" brand that lives up to the cleanliness and up to date decor that I've experienced in other parts of the country. Room carry an old smell (not overwhelming) but for a smell of grandparents (if u know what I mean). The bar is...

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Helpful?
1Thank Charles B
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us. We want to become your new choice in San Antonio. We have a great location and strive to be clean and friendly. We appreciate the feedback and we realize feedback offers us the opportunity to improve. Please stay with us again. Yours in hospitality, Callan H

Westfield, New Jersey
Reviewed 6 May 2016

Stayed for the first time at this property and it exceeded all my expectations! Close to the airport, (less than 5 minutes) it provides a good base for business in SAT. Roger the van driver is extremely accommodating !

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Helpful?
Thank Jim M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback and the opportunity to host your stay. Yours in hospitality, Callan H

Mount Vernon, Illinois
Reviewed 4 May 2016

This is our usual stopping off point when we fly through SAT. Again, you will receive the typical Hilton service, great customer service, warm and friendly staff. Bar and restaurant are excellent also.

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Helpful?
Thank Michael H
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you very much for the kind review. Please come to stay with us again. Yours in hospitality, Callan H

Brownsville, Texas
Reviewed 3 May 2016

Great hotel, love the accommodations and the scenery is beautiful. The staff is friendly and the rooms are very clean. This is a wonderful place to relax as a couple or vacation with the family. This is our place to stay when we're in town.

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Helpful?
Thank E9078GVjenniferb
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for noticing, we are clean and friendly. Truly, this is what we strive to accomplish. We look forward to hosting your next stay. Yours in hospitality, Callan H

Houston, Texas
Reviewed 1 May 2016 via mobile

We stayed here a few weekends ago for a soccer tournament. The hotel was clean and the staff was friendly. The beds are full so it is difficult to sleep two in a bed. The restaurant had a nice buffet for breakfast. There is laundry on site. The bathrooms are a bit small. If given the option I would stay...

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Helpful?
Thank Jenn L
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and allowing us to host your soccer team. We hope you won. Please come again. Yours in hospitality, Callan H

San Antonio, United States
Reviewed 1 May 2016

Great hotel stay Downtown about 15 min away Hotel Shuttle will take you around to stores in 2 mile zone A couple Places to eat within walking distance San Antonio Mall right across the street Hotel Staff Very Friendly and Helpful...would recommend this hotel!!

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Helpful?
Thank Don R
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We must agree. We feel we have a great location. North Star Mall has plenty to offer with shopping and food nearby. Please come to stay with us again soon. Yours in hospitality, Callan H

Houston, Texas
Reviewed 1 May 2016 via mobile

I would not stay in this hotel again unless I had to. The staff was very professional and curtious. The beds were comfortable and it had what we needed for a quick place to stay, but it was a bit run down, I had to get a cockroach out of our room and they did not allow pets or have...

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Helpful?
Thank KeiraDionne
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your feedback. We will address the issue in your guestroom. We use an outside professional service to insure all is handled correctly. Please accept my apology and we are confident your next stay will be something my staff and I would be proud to host. Yours in hospitality, Callan H

Clarksville, TN, United States
Reviewed 1 May 2016

The staff was friendly and always accommodating. Shuttle services were exceptional. Hotel is close to shopping, food, and entertainment. I had no problem getting around with the shuttle service, no rental car is needed at all. Need to look no more, this Double Tree is "ON POINT!"

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Helpful?
Thank Carletta M
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for your very generous review. We hope to host your next stay in our area. Yours in hospitality, Callan H

Melbourne, Florida, United States
Reviewed 1 May 2016

Excellent location - choice of eateries nearby - easy walk to Northstar Mall. Friendly staff. Nice pool. Breakfast NOT included in $100+/night rooms. Menu not offered in the restaurant at breakfast - had to ask for it. Some of the family had a microwave and refrigerator in their room, some did not - very inconsistent for the same price room....

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Helpful?
Thank Mickey O
Callan H, General Manager at DoubleTree by Hilton Hotel San Antonio Airport, responded to this review

Dear Guest, Thank you for staying with us and we do strive to live up to our high standards. Please accept my apology for the challenges. We do offer refrigerators and microwaves based upon availability and requests. We have also narrowed down the issue in our business center and we are having the issue resolved this week. We will have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel San Antonio Airport. Located just minutes from San Antonio International Airport (SAT) on Interstate 410, across from the upscale North Star Shopping Mall. Our centrally located hotel offers close proximity to the downtown Riverwalk area and many major attractions such as SeaWorld and Fiesta Texas. Discover many things to do in San Antonio with our 24-hour shuttle service to the airport and nearby businesses. Enjoy spacious accommodations equipped with a range of thoughtful amenities including High Def LCD televisions to signature bedding. The guestrooms were designed with your comfort in mind. The DoubleTree by Hilton features fantastic facility amenities including a picturesque courtyard with a pool and hot tub, Cascabel Restaurant & Bar and Business Center. ... more   less 

Additional Information about DoubleTree by Hilton Hotel San Antonio Airport

Address: 37 NE Loop 410, at McCullough, San Antonio, TX 78216-5822
Region: United States > Texas > San Antonio
Price Range: $137 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel San Antonio Airport 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Doubletree San Antonio
San Antonio Doubletree
DoubleTree By Hilton Hotel San Antonio Airport Texas
Hotel Style:
#6 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel San Antonio Airport staff and other travellers.
4 questions
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San Antonio, Texas
Dallas, Texas
over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Patio views are nice”
 of 5 bubbles edkiii, 19 Nov 2016 | Read review
“Avoid room 506 at all cost!”
 of 5 bubbles INCOGNEETA, 4 Nov 2016 | Read review
“Higher floor are quieter.”
 of 5 bubbles 1ST-MEXICAN-GIRL, 24 Aug 2016 | Read review
“ask for room near elevator. It's a lot of walking back and forth”
 of 5 bubbles jennifermS5828LM, 3 Aug 2016 | Read review
“corner suites are large and quiet.”
 of 5 bubbles ashleytM993WU, 22 Jul 2016 | Read review
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