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Holiday Inn San Antonio Riverwalk

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Holiday Inn San Antonio Riverwalk
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1,112 Reviews from our TripAdvisor Community

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Showing 1,071: English reviews
Calgary, Canada
Reviewed 3 weeks ago

Agree with other reviews here: the location is great, with close access to/views of the Riverwalk, the front desk staff helpful, but the room was adequate and quite dirty. I actually prefer the plank flooring and lack of carpeted surfaces – these are much easier to clean and *should* be much more sanitary as a result. When I called about...

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Helpful?
1Thank mmpotato
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear mmpotato, Thank you for taking the time to review your Holiday Inn Riverwalk experience. While I was happy to read that you enjoyed our restaurant and our service professionals, it disappointed me to read of the cleanliness issues you encountered during your time with us. Please accept our sincere apologies for that. We value your feedback, and please know...

Houston, Texas
Reviewed 3 weeks ago

The Valet Guys Were Excellent And We Were Greeted Right Away Upon Arrival And The Front Desk Staff Was Very Friendly And Addressed Our Needs And Concerns. The Housekeeping Department Needs New Staff And Training On How To Clean And Sanitize Properly. Our First Room Was Extremely Nasty And Not To Mention Someone Had Already Been In The Room And...

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Helpful?
1Thank ztmetro
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear ztmetro, Thank you for taking the time to review your Holiday Inn Riverwalk experience. I would like to extend my deepest apologies regarding the cleanliness issues you encountered during your time with us. Your feedback is extremely valuable to us. Rest assured, your review has been shared with Management. I would love the opportunity to discuss your stay with...

Palm Harbor, Florida
Reviewed 3 weeks ago

We had a special 7-day vacation at the San Antonio River Walk. We were delighted to get a lovely room overlooking the River Walk at the Holiday Inn. Since it was our anniversary, I noted this on our reservation. I also used the email connection to let them know that we were coming. I received a message back from Elizabeth...

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Helpful?
1Thank ccollins6400
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear ccollins6400, Thank you for your wonderfully detailed review of your Holiday Inn Riverwalk experience. On behalf of the team, we would like to wish you a Happy Anniversary! We are so honored to read that you chose our hotel to celebrate such an important milestone. It was my pleasure setting up your room. We would love for you to...

Uniontown, Ohio
Reviewed 3 weeks ago

Very clean hotel. Quiet. Great location. Valets were very friendly and helpful. I liked the room. Bed was more comfortable than mine at home. View was average but not many great views from any hotel in downtown area.

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Helpful?
1Thank pwmiller54
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear pwmiller54, Thank you for taking the time to review your Holiday Inn Riverwalk experience. We love for our guests to feel comfortable, so we're glad that you enjoyed your bed! We appreciate your positive feedback and I look forward to sharing your comments with the team. Thank you again for staying with us. We look forward to hosting you...

Rabun Gap, Georgia
Reviewed 3 weeks ago

Excellent location to the famed Riverwalk. Staff was well trained and friendly. Exit rear of hotel and your at the Riverwalk. Breakfast was very good. Rooms comfortable and very clean. Would definately stay here again when in the area

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1Thank josephrdrexler
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear josephrdrexler, Thank you for choosing Holiday Inn Riverwalk for your recent trip, and for taking the time to review your experience with us. I was delighted to read that you enjoyed so many aspects of your stay with us! I look forward to sharing your review at our next service meeting. We would love to have the pleasure of...

Reviewed 3 weeks ago via mobile

First impressions were great at this place. The front desk staff was extremely nice and helpful, location is great with easy access to the Riverwalk (can access through first floor of hotel), but the room was just OK. To be honest the room was quite dirty. The flooring in the room was not carpet, but instead it was vinyl plank...

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Helpful?
2Thank Scott S
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Scott S, Thank you for taking the time to review your Holiday Inn Riverwalk experience. While I was glad to read that you enjoyed the service from our staff and location, I was disappointed to read of the cleanliness issues you encountered during your stay with us. We appreciate your feedback and I will be sure to share your...

Arlington, Texas
Reviewed 3 weeks ago

The hotel was great and the folks that work there were very respectful, helpful and showed to truly care about us and the other guests. Liz Garza was especially considerate of our anniversary and set up our room before arrival and had the room ready early for us! They also upgraded us to a balcony room on the last night...

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Helpful?
1Thank jguf21
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear jguf21, On behalf of the Holiday Inn Riverwalk team, we would like to wish you a Happy Anniversary! I'm delighted to read that you enjoyed your accommodations with us, and how our team helped make your weekend a memorable one! I look forward to sharing your comments at our next service meeting. It truly was my pleasure assisting you....

Reviewed 4 weeks ago via mobile

Staff very nice, especially the valets. However the room is mediocre at best. Not a big fan of wood look laminate with NO carpeting. All was clean, but very sterile is feel to room. Convenient to the river walk. Real let down is lack of free breakfast that we are used to at Holiday Inns.

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1Thank Boompa135
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Boompa135, Thank you for sharing your Holiday Inn Riverwalk experience. While I was happy to read that you enjoyed the service from our staff, I would like to apologize if your guest room wasn't up to your satisfaction. We truly appreciate your feedback and I will be sure to share your comments with our Management team. Thank you again...

Dickinson, Texas
Reviewed 4 weeks ago via mobile

I just stayed at the Holiday Inn Riverwalk (San Antonio). I booked and paid for my stay a week before arriving. While checking in, front desk member asked me to swipe my card. I explained that I had already paid and asked if it would charge me again. Of course she told me no it would not....I woke up the...

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Helpful?
1Thank Nicole D
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear Nicole D, Thank you for taking the time to review your Holiday Inn Riverwalk experience. On behalf of the team, I would like to extend my deepest apologies regarding the inconveniences you encountered during your time with us. I would like to discuss your stay a bit further in detail, as well as a way that we can make...

Reviewed 4 weeks ago

I liked the hotel but as some others have said there is construction across the river from hotel. They start working around 7 am so you might not be able to sleep late. It is away from the busy parts of the riverway but still a nice location. Do yourself a favor and ask for room away from the elevators,...

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Helpful?
1Thank debcampos5
HIRiverwalk, Guest Services at Holiday Inn San Antonio Riverwalk, responded to this review

Dear debcampos5, Thank you for taking the time to review your stay with us. I'm glad you enjoyed our hotel, but would like to apologize to you for any issues you experienced. We appreciate your feedback, and hope to have the pleasure of hosting you again. Regards, Elizabeth Garza Guest Services elizabeth.garza@ihg.com

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Choose this Downtown San Antonio & Riverwalk location as your gateway to the city. Ideally situated in the heart of San Antonio s business, theatre, and nightlife district, this Downtown/Riverwalk destination hotel offers easy walking access to all of the San Antonio Downtown area attractions: the Alamo, El Mercado, the Rivercenter Mall, Henry B. Gonzales San Antonio Convention Center, Alamodome and the Majestic Theater. Every aspect of your stay at this Holiday Inn San Antonio Hotel defines our commitment to comfort and service. This San Antonio Riverwalk hotel features an outdoor heated pool, game room, fitness center and laundry service. Take advantage of our 24 hour Business Center, where you ll find High Speed Internet Access, printer and online services. We offer Complimentary Wireless High Speed Internet Access in all guest rooms, meeting rooms and public spaces. Enjoy Windows on the River, a tri-level restaurant that offers a picturesque view of the Riverwalk. Entice your taste buds and join us for breakfast, lunch and dinner. Make sure to bring the whole family because at the Holiday Inn San Antonio Riverwalk Hotel kids under 12 always eat free (some restrictions apply). The Holiday Inn Riverwalk s central location, grand hospitality, and elegance will insure you have a memorable experience. ... more   less 

Additional Information about Holiday Inn San Antonio Riverwalk

Address: 217 North Saint Mary's Street, San Antonio, TX 78205-2303
Region: United States > Texas > San Antonio > East Side
Price Range: $232 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn San Antonio Riverwalk 3*
Number of rooms: 313
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, Orbitz, Travelocity, Hotwire, Priceline, Hotels.com, TripOnline SA, HotelQuickly and getaroom.com so you can book your Holiday Inn San Antonio Riverwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Riverwalk Hotel San Antonio
Riverwalk Holiday Inn
Holiday Inn San Antonio Riverwalk Texas
San Antonio Holiday Inn
Hotel Style:
#5 Green Hotel in San Antonio
#40 Romantic Hotel in San Antonio
#49 Business Hotel in San Antonio
#53 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn San Antonio Riverwalk staff and other travellers.
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Questions? Get answers from Holiday Inn San Antonio Riverwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“balconies are heavenly.”
phyllisp576, 9 Apr 2017 | Read review
“The Hotel Was Very Quiet”
ztmetro, 5 Apr 2017 | Read review
“We stayed on the 3rd floor. It was just right. Of course the River Walk view is wonderful.”
  • Our view from the third floor of the River Walk. Incredible!
ccollins6400, 5 Apr 2017 | Read review
“Avoid balcony over river”
SFtraveler49, 26 Mar 2017 | Read review
“Choose a river view on a lower floor.”
SheriEvy, 25 Mar 2017 | Read review
5 of 5