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Courtyard San Antonio Medical Center

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132 Reviews from our TripAdvisor Community

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Showing 132: English reviews
McAllen, Texas
Reviewed 11 June 2016 via mobile

Our family recently stayed here because we needed to be close to the hospital and we always prefer Marriott properties, as many members of the family are platinum members. However, this hotel was most unpleasant. We would have checked out and gone somewhere else, but had too much to deal with as my nephew was in very bad shape in...

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Helpful?
Thank MGWILD
Deanna M, Manager at Courtyard San Antonio Medical Center, responded to this review

Thank you for taking time to share your recent experience. We are saddened and embarrassed to hear that it was less than positive. Please know that your comments are appreciated as we work with our team to ensure the service issues and maintenance issues are addressed and fully resolved. Thank you once again for your candid feedback so we may...

Tampa, Florida
Reviewed 26 May 2016

1. We arranged a 5 day for business and family get away. We arrived at the hotel to find a room that wasn't as advertised online and the room was dirty. (cigarette butts, food on the floor, eating utensils on the floor from previous occupants.) The hotel offered us new rooms and made the situation acceptable, but only after extensive...

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Helpful?
Thank Familytbay
Management response:

Thank you for taking the time to share your recent experience at the Courtyard Medical Center with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom and our pool area fell short of your expectations. I would also like apologize for the quality of service provided by our front desk. Rest...

Houston, Texas
Reviewed 25 May 2016

We were in town for a family function, and decided to book our room at the courtyard marriot because it is a pretty middle of the line hotel that "usually" has great service. Our stay included a check in on Thursday, and check out on Sunday. When we arrived we waited over 10 minutes (not a single employee was in...

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Helpful?
Thank mary4919
Management response:

Thank you for taking the time to share your recent experience at the Courtyard Marriott Medical Center with us. One of our key priorities is to provide the highest level of friendly and courteous service. Your feedback regarding the service our team provided caught my attention and I was very sorry to learn that the service provided by our front...

Morrisville, North Carolina
Reviewed 30 April 2016

I had the chance to stay at this property for a week while I was in town. The experience was exactly what you expect from a Courtyard property, done exactly as it should be. The check in experience was perfect, room selection was spot on with my preferences for Marriott and the services were great. The room was just as...

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Helpful?
Thank Brian L
Houston, Texas
Reviewed 16 April 2016 via mobile

Convenient San Antonio location Competitive rates Courteous associates Clean, clean, clean!!! Courtyard new updated lobby and rooms Clean, clean, clean!!! Possibly the cleanest and best managed Courtyard on the planet🌎!

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Helpful?
Thank RFk900
Reviewed 27 February 2016 via mobile

I was very impressed with this hotel. My room was perfectly clean and looked exactly like the pictures on their Web site. I do love big king sized beds and all of the extra fluffy pillows. Carlos at the front desk in the evening I checked in was awesome. I accidentally locked myself out of my room and he was...

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Thank leahalanis
Reviewed 23 February 2016

I had a bright orange extension cable running along the wall to the desk. Air conditioner made an incredibly loud racket when running. No glasses, just paper cups. I paid enough for a nicer hotel. Very disappointed. Lobby was nice. Hotel staff were pleasant.

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Helpful?
Thank John C
Deanna M, Manager at Courtyard San Antonio Medical Center, responded to this review

Thank you for taking the time to comment on your recent visit to the Courtyard San Antonio Medical Center. Only through honest guest feedback are we able to improve on the level service we provide to our guests on a daily basis. Please accept my apologies for the noise disturbance you may have encountered, we obviously failed to meet your...

Manalapan, New Jersey
Reviewed 28 January 2016 via mobile

We arrived late. The staff was very friendly. The rooms were nice but not great. Vanity was very small. There was no breakfast and no restaurant to purchase any breakfast. We were told by the 800 number ofMarriott that we would be near the river walk. We are 30 minutes away. Which was very disappointing. Leaving for River Walk. Hope...

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Helpful?
Thank marcie C
Baltimore, Maryland
Reviewed 8 November 2015 via mobile

The lobby is very nice, the restaurant as well, and the front desk has good service. As you enter, the hotel makes a very good impression. The charm is lost once you enter the rooms - I felt as I had been teleported to the Super 8. Rooms are tiny, carpet is outdated, chipped walls and worst of all: popcorn...

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Helpful?
Thank Extreme23
Deanna M, Manager at Courtyard San Antonio Medical Center, responded to this review

Thank you for choosing the Courtyard Medical Center during your recent visit to San Antonio. Only through honest guest feedback are we able to improve the level of service we provide to our guests on a daily basis. Please accept my apologies for the challenges and inconveniences you may have encountered, we obviously failed to meet your expectations. My team...

Roswell, Georgia
Reviewed 2 November 2015

This hotel is set back from the street, so all of the street noise does not penetrate the rooms. The rooms are a nice size and the bed is very comfortable. Housekeeping is some of the best I have seen in hotels. My only complaint is the selection of TV stations is very limited. There were fewer channels than is...

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Helpful?
Thank Barb125

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Courtyard San Antonio Medical Center

Address: 8585 Marriott Drive, San Antonio, TX 78229
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $142 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard San Antonio Medical Center 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Courtyard San Antonio Medical Hotel San Antonio
San Antonio Marriott
San Antonio Courtyard
Courtyard San Antonio Medical Center Texas
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard San Antonio Medical Center staff and other travellers.
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11 months ago

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Questions? Get answers from Courtyard San Antonio Medical Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only three floors - quieter rooms higher up and away from elevators”
 of 5 bubbles PatriciaR897, 30 Jan 2017 | Read review
“I would not choose a room near the middle entrance on the 1st floor, the door and elevators are a little noisy, nothing terrible though.”
 of 5 bubbles 507angelitaa, 30 Nov 2016 | Read review
“Upper rooms with views of the courtyard are a nice choice.”
 of 5 bubbles quacklan, 23 Oct 2016 | Read review
“The balconies are very nice”
 of 5 bubbles V6527IXmiker, 13 Sep 2016 | Read review
“I've stayed in a regular room and a suite. Even the sleeper sofa was comfortable. Get a room with a balcony or patio.”
 of 5 bubbles Elizabeth1482, 12 Sep 2016 | Read review
5 of 5