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    Residence Inn San Antonio North/Stone Oak

    113 reviews
    #160 of 359 Hotels in San Antonio
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    1115 North 1604 East, San Antonio, TX 78258
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    1 room, 2 adults, 0 children12
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    USD 121
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    Traveller (28)
    Room & Suite (19)
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    Overview
    4.0
    113 reviews
    • Excellent45%
    • Very good23%
    • Average20%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “two bedroom suite”(4 reviews)
    “front desk”(18 reviews)
    “nice hotel”(8 reviews)
    Hotel website
    1115 North 1604 East, San Antonio, TX 78258 See on map
    AMENITIES
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    3 Star Hotel
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    Rooms
    2 Jul.3 Jul.
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (113)
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    All reviewstwo bedroom suitefront desknice hotelevery morningwafflesstayed here for one nightthe looplight sleeperhousekeeping staffwalmartkitchenetteriverwalk
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    1 - 5 of 108 reviews
    Reviewed 1 week ago via mobile
    Dangerous

    My vehicle was stolen from this location. SAPD and Residence Inn are aware of frequent property and vehicle thefts from this location. No parking lot security cameras or presence. Hotel is nice, location is dangerous. Residence Inn is indifferent to guest safety, “it’s just the...More

    Thank Jerry J
    Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 5 days ago

    Jerry J, We are so sorry you had this happen to you. We are located in one of the safest areas in San Antonio (Stone Oak). And in fact, this was the first time this has ever happened at our hotel. SAPD is correct that...More

    Reviewed 3 weeks ago via mobile
    Didn’t get the room I reserved

    Since I have 4 young kids I reserved a 2 bedroom suite so we could all be in the same room. It’s a matter of convenience and safety. I get here and the room I reserved is sold out somehow. What frustrated me more was...More

    Thank Ed R
    Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 5 days ago

    Dear Ed R, I am very sorry about the overbooking that occurred. It was due to a glitch from our central reservations. If you could contact me at the hotel I will be happy to post some bonus points on your Rewards account or offer...More

    Reviewed 17 April 2018 via mobile
    Unsafe and Dirty

    Very disappointing visit. 1. The kitchen was dirty and rice was found on the counter. 2. There was hair in the bathtub. 3. The electrical outlet was falling off and appeared very unsafe. 4. When we checked out, I was told a manger would call...More

    Thank JoelnChristine W
    Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 5 days ago

    Dear JoelnChristine W, I did respond to the issues that you experienced. In fact I comped your room, offered bonus points and a future free night stay. Upon receiving your review through our Marriott surveys we noticed that every hotel that you have stayed at...More

    Reviewed 23 March 2018 via mobile
    Military Finance Tech

    I recently stayed at the Residence Inn in San Antonio and every morning I was greeted at breakfast from Shannon with a smile and always ready to assist me with anything I needed. Shannon is awesome and anytime I’m in San Antonio, I will be...More

    Thank Jeffrey G
    Response from David L, General Manager at Residence Inn San Antonio North/Stone OakResponded 5 days ago

    Jeffery G, Thank you so much for your feedback! Our team here truly enjoys taking care of our guests and with Marriott surveys are one of the highest ranked hotels in the area for staff service. Thank You!

    Reviewed 23 March 2018 via mobile
    Military paid tech

    Shannon was great everyday, she is the morning breakfast host and actually cares about what she does. Each morning we are greeted with smiles and very quick to assist. She always professional and ensure are meals are fresh and Hot! Thank you for what you...More

    Thank dejay35y2k
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    About
    Amenities
    Top amenities
    Pool
    Free Parking
    Free High Speed Internet (WiFi)
    Fitness Centre with Gym / Workout Room
    Breakfast included
    Hotel Amenities
    Free Parking
    Business Centre with Internet Access
    Breakfast included
    Meeting Rooms
    Laundry Service
    Multilingual Staff
    Self-Serve Laundry
    Dry Cleaning
    Room amenities
    Microwave
    Things to do
    Pool
    Fitness Centre with Gym / Workout Room
    Outdoor pool
    Hot Tub
    Details
    Price range
    USD 133 - USD 202 (Based on Average Rates for a Standard Room)
    Hotel class
    Room types
    Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    USD 133 - USD 202 (Based on Average Rates for a Standard Room)
    Hotel class
    Room types
    Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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    All photos (63) 63
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    Traveller (28)
    Room & Suite (19)
    Dining (4)
    Business Centre & Event Rooms (1)
    Questions & Answers
    Ask a question
    Les A
    4 November 2014|
    Answer
    Response from Nanci J | Property representative |
    You can let the pet stay in the room if it is caged as long as it is not causing a disturbance by barking or other noises that would bother other guests.
    0
    Votes
    Les A
    1 November 2014|
    Answer
    Response from Nanci J | Property representative |
    Pets can be left in the room while you are out as long as they are not barking and disturbing other guests. Housekeeping will not go into the room in order to clean it if a pet is left in the room unless it is caged. Please... More
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    Room Tips
    "We were away from the highway, always a good option for a good nights sleep."
    Read review
    "Get a room away from the Costco if you must stay here."
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    "Ask for a room that does not face Costco."
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    "Ask for a non-Costco facing room!"
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