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Holiday Inn Express San Antonio Sea World

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#126 of 354 Hotels in San Antonio
Certificate of Excellence
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265 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express San Antonio Sea World
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Showing 253: English reviews
Houston, Texas
Reviewed 9 July 2016 via mobile

The receptionist was very pleasant upon check-in and any time we left the hotel. Rooms were nice and clean, we had 2 king suites. There is an indoor pool but it was filled to the capacity with folks looking to cool off from the Texas heat.

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Helpful?
Thank shourite
Dallas, Texas
Reviewed 9 July 2016

John Sobey was working alone at registration when I checked in. He gave me his full attention after assisting another customer and swiftly upgraded my room, provided amenity IHG points and welcomed me to the hotel. Even with another guest waiting, he spent time ensuring my requests were honored, after acknowledging the other guest with an estimated time for his...

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Thank pdinc
Reviewed 3 July 2016 via mobile

Our room's thermostat was broken, so we had to use the manual unit. Maintenance didn't come back to replace the thermostat like they said they would. Also, the guest laundry facility's only washer was out of order the entire time of our stay. No refrigerator or microwave like the Express locations. Overall a bland experience.

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Helpful?
Thank Janelle R
IHGService, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear Janelle R, Thank you for your review. We appreciate you taking time to share your experience and we apologize for the issues you had, especially with the room amenities, temperature control, and laundry facility. Our team works very hard to provide an excellent experience for our guests, and we are very sorry this was not reflective of that. We...

Reviewed 20 June 2016

it was a good experience. very polite staff always helpful and the hotel is near by everything, my students had a situation with the room and it was fixed in two minutes,Kelie was always there to help us . great job and great costumer service

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Thank Hector J
Reviewed 5 June 2016 via mobile

This was a great place to stay. The bed was very comfortable and the staff was friendly. We enjoyed the stay a lot. We planned our trip around SeaWorld and this place was perfect for us. There was a Walmart on the way which was perfect for picking up last minute items instead of buying them in the park...like sun...

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Thank Jose R
Austin, Texas
Reviewed 30 May 2016 via mobile

We stayed at this hotel because it was convenient to where we were going. They hardly had any food in breakfast. We ended up checking out early and moving to a Hampton Inn. I wanted yogurt and bananas. They didn't have them. I thought ok I'll eat eggs and biscuits. Had no biscuits. Eggs were diluted. I couldn't eat cereal...

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1Thank jasontannehill
IHGService, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear jasontannehill , Thank you for bringing your concern to our attention. I’m very sorry to hear about your breakfast experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D...

Bethesda, Maryland
Reviewed 19 May 2016

A group of 8 of us went down for a cousin's graduation from AF basic training. The location was convenient to the base and restaurants. The front desk staff was friendly and helpful, the rooms were clean and the breakfast was adequate. Much of the food lacked flavor, but the cinnamon rolls were quite enjoyable.

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Thank Randy T
Reviewed 17 May 2016 via mobile

We first arrived at the Hotel just after two o'clock in the after noon. They had a power outage previously in the day and they were working on getting the computer systems back online. When we pulled up to the hotel, the desk clerk was standing in front of the hotel smoking and talking on the phone. (He was talking...

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Helpful?
Thank national9
IHGService, Guest Relations Manager at Holiday Inn Express San Antonio Sea World, responded to this review

Dear national9, Thank you for your review regarding your recent stay at Holiday Inn Express & Suites San Antonio W SeaWorld, TX. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward...

Chicago, Illinois
Reviewed 27 April 2016

This was our first time coming to San Antonio, Texas. I first chose Holiday Inn because of their rates they offered. Once we were there I must say the service of the employees was great. My husband especially noticed how a young lady named Ally dropped everything she was doing to assist him and me. Mind you, my husband rarely...

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Thank glendaaclark
New Orleans, Louisiana
Reviewed 18 April 2016

John took a dire situation and made a lemon pound cake and lemonade with my volcanic situation. Amazingly when i proceeded to tell my daughter I was waiting for the Manager as I was told by the young lady getting off duty the manager would be in shortly - I was very upset after 2 hrs or so of waiting....

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Thank eoadvice4u

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express San Antonio Sea World

Address: 2861 Cinema Ridge, San Antonio, TX 78238
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $123 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express San Antonio Sea World 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Holiday Inn Express Seaworld Hotel San Antonio
Holiday Inn San Antonio
Holiday Inn Sea World
San Antonio Holiday Inn
Holiday Inn Express San Antonio Sea World Texas
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Questions & Answers

Questions? Get answers from Holiday Inn Express San Antonio Sea World staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 315 was great......”
  • Amazing beds with duvet covers and pillows that I wanted to take home.
 of 5 bubbles island-vagabond, 14 Nov 2016 | Read review
“Walk in shower rooms with safety bars are available, hearing accessible also”
 of 5 bubbles pdinc, 8 Jul 2016 | Read review
“See John..............!!!”
 of 5 bubbles eoadvice4u, 17 Apr 2016 | Read review
“Family Suite was perfect for 2 adults and 3 older children 17, 15, 11”
 of 5 bubbles domshyvon21, 3 Apr 2016 | Read review
“Only 1 elevator so I would suggest a first floor room.”
 of 5 bubbles tebowman29, 23 Mar 2016 | Read review
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