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Hotel Valencia Riverwalk

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2,726 Reviews from our TripAdvisor Community

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Showing 2,690: English reviews
San Antonio, Texas
Reviewed 2 days ago NEW

This is the second year we attend the Cocktail Conference. Last year, this location had 2 elevators working (1 was not available) and it took about 15-20 minutes to get to the 5 floors where this event was being held. This year, IT WAS WORSE - ONLY ONE ELEVATOR WORKING! After waiting in the 1st floor, an employee took a...

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Thank Robert M
Houston, Texas
Reviewed 3 days ago NEW

As stated in my Title, the hotel is nice, the location is good the service is terrible. Due the horrible service, I just cant recommend this place. Our experience checking in, dealing with lighting issues in our room or any questions we had was an issue. With so many other places to stay, forget this one.

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Thank Debbie M
Seattle, Washington
Reviewed 3 days ago NEW

I've stayed at this hotel several times for work and each time is a reminder of what happened on the previous trip: shin bruises. The bed frames in this hotel stick out way beyond the mattresses and inevitably my legs smash into the beds. My colleagues report the same thing happening in their rooms. But, hey, at least the lighting...

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Thank Leif D
Reviewed 1 week ago NEWvia mobile

I personally love this place and so does my husband they always have awesome service and we love Nicole Phillips she has great customer service. Our family has got us the room as a wedding gift it was amazing and spacious!

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Thank ShaMira L
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear ShaMira L, Thank you very much for your review. I am glad everything was to your satisfaction. I really appreciate you recognizing Nicole. I will ensure she knows she was mentioned on Trip Advisor. We hope to see you again soon. Sincerely, Omar Colin Director of Rooms Division

Reviewed 1 week ago NEWvia mobile

Stayed here for business. The hotel is under construction so the lobby and restaurant are not fully open. However, the service here was awesome. From room service, check-in/out, valet, and small requests- the staff was attentive, responsive, and prompt. The remodeling is supposed to be done in March so I bet the inconvenience will be done by then. This is...

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Thank Bill H
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear Bill H, Thank you very much for your review. I am glad everything was to your satisfaction. I really appreciate you understanding us about the renovations. We hope to see you again soon. Sincerely, Omar Colin Director of Rooms Division

Los Angeles, California
Reviewed 1 week ago NEW

with a reno going one, the looks were not that great. location and staff were wonderful. very comfortable beds and pillows. valet staff was the best. So friendly, need info or a recommendation. they give it. One nice young man told of the best BBQ ever.

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Thank familyof82017
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear Familyof82017, Thank you very much for your review. I apologize for the renovation. I am glad that you encounter everything else to your satisfaction. Thank you for recognizing our valet staff. I will make sure they know they were mentioned on Trip Advisor. We hope to see you again soon. Sincerely, Omar Colin Director of Rooms

Fort McDowell, Arizona
Reviewed 1 week ago

So disappointed. Booked months ago for a special event in my life. Anticipated romantic elegant boutique hotel with beautiful ambiance. That is how the website makes it look. We came in last night and found that the entire entry was a gigantic walled off area right at the front door. We had to navigate down a narrow hallway going against...

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1Thank SaraCaballera
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear SaraCaballera, Thank you very much for your feedback. I apologize for the inconvenience that we caused you due to the renovations. Also I apologize for the bed frames and their design. I really hope you could give us a second chance once renovations are complete. Our renovations also include the furniture and fixtures inside the rooms and there will...

Dallas, Texas
Reviewed 1 week ago

It had been years since my husband and I had been to San Antonio. were taking a quick get away before the Christmas rush and booked a room at this beautiful Hotel. The picture on the website were of a relaxed, spacious, and beautiful settings. That was NOT what we got when we got there!!! They were under renovations and...

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1Thank SamSammyDog
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear SamSammyDog, Thank you very much for your feedback. I apologize for the inconvenience that we caused you due to the renovations. I appreciate you recognizing the valet staff. I really hope you could give us a second chance once renovations are complete. Please contact me at ocolin@valenciagroup.com at your earliest convenience. Sincerely, Omar Colin Director of Rooms Division

Reviewed 1 week ago

Well, if you stay here, perhaps you'll never know it. The complete absence of a lobby, the fact that the operator picks up the phone after only 30 rings, the lack of coffee or a place to sit... all of these may conspire to leave you thinking you never stayed here, which would have been my first choice. Hotel is...

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1Thank Stuart E
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear Stuart E, Thank you very much for your feedback. I apologize for the inconvenience that we caused you due to the renovations. Also I apologize for the bed frames and their design. I really hope you could give us a second chance once renovations are complete. Our renovations also include the furniture and fixtures inside the rooms and there...

Austin, Texas
Reviewed 1 week ago via mobile

Top prices for a hotel that is completely under construction - no warning and definitely no concessions about it - not even a "sorry" while checking in. I stay in only top tier hotels and this was the most disappointing I've seen in a long time. Don't expect anything in terms of service here for the time being... when booking...

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1Thank Lindsey I
Omar C, Manager at Hotel Valencia Riverwalk, responded to this review

Dear Lindsey I, Thank you very much for your review. I apologize for the inconveniences caused due to the renovations. Also about our staff not apologizing when you arrived. I will certainly look into the detail of why your requests were not granted and take care of the situation internally. Please contact me at your earliest convenience at ocolin@valenciagroup.com Sincerely,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located on the historic San Antonio River Walk, Hotel Valencia Riverwalk is a boutique hotel in San Antonio located in the heart of downtown. Hotel Valencia is ideal for a romantic or weekend getaway, a business trip or a group or convention. Our hotel is within walking distance of the Alamo and other downtown attractions and only a short drive to Sea World, Six Flags Fiesta Texas and various golf courses. Enjoy signature cocktails in Vbar and dine in the acclaimed Citrus Restaurant. Amenities include signature beds with Egyptian cotton linens, complimentary high speed internet and newspaper. ... more   less 

Additional Information about Hotel Valencia Riverwalk

Address: 150 East Houston Street, San Antonio, TX 78205-2223
Region: United States > Texas > San Antonio
Price Range: $257 - $415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Valencia Riverwalk 4*
Number of rooms: 213
Reservation Options:
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Also Known As:
Valencia Riverwalk Hotel
Valencia Riverwalk San Antonio
Hotel Valencia San Antonio
Hotel Valencia Riverwalk San Antonio, Texas
Hotel Style:
#5 Romantic Hotel in San Antonio
#5 Spa Hotel in San Antonio
#5 Business Hotel in San Antonio
#6 Family Hotel in San Antonio
#6 Luxury Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Valencia Riverwalk staff and other travellers.
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Questions? Get answers from Hotel Valencia Riverwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure this hotel doesn't have any special events scheduled during your stay!”
 of 5 bubbles robertmJ3463KJ, 14 Jan 2017 | Read review
“Book a room at a different hotel.”
 of 5 bubbles leifd785, 13 Jan 2017 | Read review
“Wait until the construction is over. The upper floors are very quiet.”
 of 5 bubbles SaraCaballera, 7 Jan 2017 | Read review
“Came after March, 2017”
 of 5 bubbles LizaG, 30 Dec 2016 | Read review
“Nothing positive-the service was beyond terrible.”
 of 5 bubbles markltennis, 28 Dec 2016 | Read review
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