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BEST WESTERN PLUS Sunset Suites-Riverwalk

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1,138 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Sunset Suites-Riverwalk
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Showing 1,087: English reviews
Aledo, United States
Reviewed 27 September 2015

The facility was outstanding. The staff was friendly, courteous, and professional. I would highly recommend this property to anyone visiting San Antonio, TX. I could not find a bottle opener and one staff member, Brenda, went out of her way to assist me on my request.

Review collected in partnership with Best Western
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Helpful?
Thank Robert G
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future.

San Angelo, Texas
Reviewed 26 September 2015

I thought the hotel was in a reasonable location,a little difficult to find at first,but that could have been our fault.the hotel is situated on a very busy road and is a little noisey.the one thing the hotel lacked was a bar,there are a couple of bars up the street which were interesting but a little tacky.the breakfast was very...

Review collected in partnership with Best Western
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Thank lancslad933
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you! We hope to see you again in the near future......

Portland, Oregon
Reviewed 26 September 2015

Stayed three nights here. The first night we slept on the third floor road side of the hotel. (Room 312) We'd read the reviews, and knew there was a good chance it would be noisy. It was! In addition, the hotel gave us a room with a door that connected to another room. That created additional noise, as always. All...

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Thank Bryan H
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

It was my pleasure, Thank you for visiting with us and Please come again Osbry Millender CHRM, CHA Best Western Plus Sunset Suites Riverwalk Hotel 210-223-4400 or 210-838-0197

Jenks, Oklahoma
Reviewed 25 September 2015 via mobile

We left early because of the horrible conditions! The staff are sketchy and rooms are GROSS and outdated! It's in a descent area for the river walk but not really family friendly area! Would reckoned this hotel to my dog! Find something else it will be cleaner, safer, and better priced no doubt!!!! Feel like this should be called hooker...

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Helpful?
Thank thunderfan2479
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

"Oh my, I really think you posted to the wrong property, Please contact me directly Osbry Millender 210-223-4400 or 210-838-0197 ...We are in one of San Antonio's exclusive historic communities, St. Paul Square, we are also a block away from convention center " addition", and two blocks from Riverwalk. We're an award winning property with beautiful solid oak mission style...

Talihina
Reviewed 22 September 2015 via mobile

Located in an old section of town they did a great job of refining the original to make it look new and making the new addition look old. The room was wonderful! Comfy bed, well decorated and clean. Breakfast was standard fare. Nothing to write home about but ok. I would stay here again.

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Helpful?
Thank talihinagal
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. We look forward to seeing you again. Thanks for staying with us.

El Paso, United States
Reviewed 21 September 2015

What a great trip, great accommodations, and a great hotel staff. The hotel is two blocks from the Riverwalk (walking distance). The rooms are very clean and up to date, although a bit dark due to the dark painted walls. The staff is extremely friendly and helpful and the breakfast had many options.

Review collected in partnership with Best Western
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Helpful?
Thank Barbara B
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you for your positive comments. Along with my team, we certainly look forward to welcoming you back in the future.

Moreauville, Louisiana
Reviewed 21 September 2015 via mobile

We had a great time in San Antonio. We were greeted by Corey at the front desk when we checked in. Corey actually helped is out with any questions all weekend. I believe he was the Night Manager. Everything was great the staff was friendly and breakfast was good. Our only issue is to the over flow parking. It is...

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Helpful?
Thank Dottie G
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Cory is the best, I will be...

Ravenna, Italia
Reviewed 18 September 2015

I and my husband stay 3 night in this hotel, staff were helpfull and friendly, the hotel is located just five minute to walk to Riverwalk. The room was large super clean and very nice. The breakfast was delicius with fresh fruit. I advice this hotel to everyone wants visit San Antonio TX.

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2Thank antonellabellosi
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

Thank you! We hope to see you in the near future......

Reviewed 14 September 2015 via mobile

My husband and I stayed for 4 nights during our grandson's Air Force graduation. Brenda checked us in and was absolutely wonderful. The check in process was easy and she provided maps and restaurant information. The room was clean and comfortable. The breakfast was great with a nice variety. Loved the waffle the shape of the state if Texas. Staff...

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Helpful?
1Thank fjadl
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

We appreciate you taking the time to write a review about your recent stay at our hotel. We are very happy to hear you had a pleasant stay with our hotel family. Your feedback is very important to us. I will be sure to get something special for Brenda. We look forward to seeing you again. Thanks for staying with...

Reviewed 13 September 2015

The room was very nice and super clean. If it were not for the management issues, it would have been a wonderful experience. The check-in was 45 minutes with just 1 guest in front of us and we had prepaid. The other issues were fairly minor except for the cold shower at 9:45 Sunday morning. The hotel was full and...

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Helpful?
Thank Alison M
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we...

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Amenities

Highlights
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Stay at the Best Western Sunset Suites Riverwalk in San Antonio, Texas. An all-suites boutique hotel offering comfortable, convenient downtown accommodations, free Internet access, on-site parking ($12.95+tax per day), vacation packages and easy access to San Antonio's best attractions. ... more   less 

Additional Information about BEST WESTERN PLUS Sunset Suites-Riverwalk

Address: 1103 East Commerce Street, San Antonio, TX 78205-3305
Region: United States > Texas > San Antonio > East Side
Price Range: $158 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Sunset Suites-Riverwalk 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Best Western Sunset Suites - Riverwalk Hotel San Antonio
Best Western Riverwalk
Best Western San Antonio
San Antonio Best Western
BEST WESTERN PLUS Sunset Suites-Riverwalk San Antonio, Texas
Hotel Style:
#14 Romantic Hotel in San Antonio
#37 Business Hotel in San Antonio
#57 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Sunset Suites-Riverwalk staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Sunset Suites-Riverwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back facing, ground floor room.”
  • Kitchenette
  • Bed
  • Desk and sitting area
  • Bathroom space.
  • Sitting area
Lestertheinvestor, 11 Mar 2017 | Read review
“Get a room on the side that doesn't face the street.”
courtneyh29, 24 Feb 2017 | Read review
“top floor would be quieter”
lloydw283, 16 Feb 2017 | Read review
“Second level!”
567travelor, 13 Feb 2017 | Read review
“By the parking lot was quiet”
PKTexas, 12 Feb 2017 | Read review
5 of 5