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El Tropicano Riverwalk Hotel

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1,348 Reviews from our TripAdvisor Community

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Showing 1,299: English reviews
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Meriden
Reviewed yesterday NEW

The room was showing its age. The attempt to add amenities such as a sitting area and bathroom storage shelf smacked of Salvation Army thrift store. The Old Girl still has charm but is in real need of some serious cosmetic upgrades.

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Helpful?
Thank 561donalda
Thackervill, United States
Reviewed 2 days ago NEW

Hotel is very busy, and the staff is very friendly and helpful, because it was so busy we received valet parking for free. I only wished that we had knew that you had to purchase the VIP to get the roof access, this was not an option when booking reseveration

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Thank LATONYA R
San Antonio, Texas
Reviewed 4 days ago NEW

The Texas Society of the Sons of the American Revolution held its 122nd annual convention at this storied Riverwalk hotel the last weekend of March 2017. We had meetings on Thursday, Friday, Saturday and Sunday. The hotel never failed to perform to our expectations. When we came up with last minute changes they responded with a smile and 100% performance....

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1Thank SA_TXSAR
Tim R, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Thank you for your kind words, we all enjoyed having you here at the hotel and hope to see you next year!

San Angelo, Texas
Reviewed 4 days ago NEW

The staff were great, very helpful. Our room clearly hadn't been cleaned. Hair in the bathroom sink and on the toilet. Wallpaper peeling off everywhere. Our "river walk view" was a view of a street. No river in sight. The pictures they post online look absolutely NOTHING like what it is today. We booked 2 nights, canceled the 2nd night...

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Thank katw196
Tim R, General Manager at El Tropicano Riverwalk Hotel, responded to this review

i apologize that you encountered a room that was not as it should be. We strive to maintain a clean and up to date hotel and have just completed carpeting of all guest rooms and have begun phase 2 of the room refresh product. There is no excuse though for not being thoroughly clean and I apologize. I would have...

Houston
Reviewed 4 days ago NEW

This was our first visit to this hotel. The reservation, front desk, LAZ valet parking staff, food, beverage, and housekeeping were great. The rooms are updated and clean. Access to the Riverwalk was literally steps away from the hotel.

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Thank Poncho88
Tim R, General Manager at El Tropicano Riverwalk Hotel, responded to this review

Thank you! We certainly enjoyed having your group and enjoyed the competition as well. Safe Travels! Tim

Arlington, Virginia
Reviewed 4 days ago NEW

We loved being on the riverwalk and a little out of the busy area but close enough to walk to many restaurants. Enjoyed the boat tour with our kid. Hotel has a really cool layout. Pool was great in the heat!

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Thank Kim R
Reviewed 6 days ago NEWvia mobile

This was a horrible hotel. I have stayed at much nicer Motel 6's. Stains on the carpet, wall paper torn, phone had no buttons on it, rust on the shower head, hair dryer broken, and you either plugged in the fridge, tv or coffee maker, but not all 3 because there weren't enough outlets. The 2nd night we were awaken...

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1Thank Mary M
Gold Canyon, Arizona
Reviewed 1 week ago NEWvia mobile

I selected the El Tropicano because it sounded quirky and unique. Unfortunately, what we found was a tired property that tries to be retro but is more just worn out. It was clean and the staff was friendly, mostly. But the furnishings are old, our door handle did not work properly, the breakfast was free for some guests (not us)...

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Thank Rebecca T
Reviewed 1 week ago NEW

We got this place a Priceline internet deal and I still feel that I paid too much. The lobby and pool are nice but the room was small outdated. Some of the lights didn't work and one of shades was broken. The bath room was cheap and the halls where dark and cramp. Overpriced parking and not worth what I...

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Thank Chad K
Helotes, Texas
Reviewed 1 week ago NEW

The first thing you are going to notice is how well the hiring manager did on forming a team of professionals to WOW their guests. I have to say that the area is questionable on safety. Use cabs, UBER or only walk in large groups... you'll be okay. I have only one issue to express and that is the fact...

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Thank Candy R

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Premier hotel on the San Antonio Riverwalk boasts premium amenities. Indulge yourself at the Holiday Inn El Tropicano Riverwalk Hotel in downtown San Antonio. Our tropical hotel is conveniently located near many downtown entertainment and business destinations. As your family arrives at this downtown San Antonio hotel, you will be welcomed by a gleaming mosaic of over 300,000 gorgeous glass tiles, as well as beautiful Mexican art. Situated at the start of the Museum Reach of the San Antonio Riverwalk, our hotel is convenient to local attractions including the Alamo, Tower of the Americas, Market Square, San Antonio Zoo and the Alamodome. You can catch the trolley from our hotel to your destination. Corporate travelers can appreciate the convenience of our San Antonio Riverwalk accommodations with easy access to the San Antonio International Airport, Henry B. Gonzales Center and companies such as Bank of America, AT & T, American Payroll, USAA, Valero Energy and Kinetic Concepts. We also provide business services including faxing, copying, printing and free high-speed Internet access. While lodging at our hotel in downtown San Antonio, see toucans in our aviary, visit our on-call massage therapist, exercise in the 3,000 square foot STRIVE Fitness Studio, swim in the out door heated pool or dine at our full-service restaurant and bar, where kids eat for free. ... more   less 

Additional Information about El Tropicano Riverwalk Hotel

Address: 110 Lexington Avenue, San Antonio, TX 78205-1313
Region: United States > Texas > San Antonio > East Side
Price Range: $142 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — El Tropicano Riverwalk Hotel 3*
Number of rooms: 306
Reservation Options:
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Also Known As:
Holiday Inn San Antonio
San Antonio Holiday Inn
El Tropicano Riverwalk Hotel San Antonio, Texas
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Questions & Answers

Here's what travellers have asked, with answers from El Tropicano Riverwalk Hotel staff and other travellers.
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Questions? Get answers from El Tropicano Riverwalk Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for your room to be away from the elevators and not overlooking the pool area. Front desk was exceptionally accommodating with our requests.”
  • A quick wipe down of the bathroom floor after I noticed how sticky it way.
candyr788, 16 Apr 2017 | Read review
“As with most hotels, it is quieter away from the elevator.”
406GailS, 11 Apr 2017 | Read review
“Air conditioner ”
kausu2017, 11 Apr 2017 | Read review
“Update A/C vents”
gweng343, 11 Apr 2017 | Read review
“Rooms are clean but the rest is run down”
carolwinsall, 10 Apr 2017 | Read review
5 of 5