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Tru by Hilton San Antonio Lackland SeaWorld
9911 Ingram Road Suite A, San Antonio, TX 78245
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Avg. AU$255 /night, 3/22 - 3/23
AU$353
per night
AU$248
per night
AU$143
per night
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About
#211 of 368 hotels in San Antonio
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Daily Mandatory Charge includes: Texas Recovery Fee. Check in to Tru by Hilton San Antonio Lackland Sea World to enjoy a great location and tons of fun amenities. Your minimalist room is the perfect place to unwind, with a large TV, rolling desk, free WiFi and a mini-fridge. Get creative for the most important meal of the day at our free 'Top It' breakfast bar, with 30 delicious toppings to choose from. Work, play, and lounge in our reimagined lobby, where you can join in the fun with table and board games, or watch one on our giant media wall. Our 24/7 Eat & Sip Market lets you crush anytime cravings, with gourmet snacks and drinks, including single-serve beer and wine. Get work done in the semi-private alcoves, stay connected with free WiFi, and print from anywhere in the hotel with free wireless printing.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Game room
Bowling offsite
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Snack bar
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Telephone
Refrigerator
Cable / satellite TV
Walk-in shower
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Location
9911 Ingram Road Suite A, San Antonio, TX 78245
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 45 out of 100
45
San Antonio Intl Airport
21.3 km•
See all flights
Rental Cars
61 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Detailed Reviews
I booked using Priceline & it said I was booking a room with 2 Queen beds & a sofa bed, which was needed for me & family. We get to the hotel & the front desk said just that. We get to the room only to see there was only 2 Queen beds. I went down & let them know my concerns. Then I was told oh you booked with Tru, not Home 2 Suites which has what you need. I explained the group size I had so I have to change rooms. I was told to book another reservation so I can switch rooms with no problem, I even utilize the room for that one night since there wasn't any other rooms available that night. Well the next day, the same girl was at the desk, remembered the issue but was going to charge me for again
to hold the new room. I stopped her because I was already paying 700 for the original room (I was starting for a week) now I gotta pay even more & have to wait to get all my money back off of hold) no way. My sister even had to jump in because it made no sense to do all of that. We asked for the manager, we were told they weren't there. We asked for them to either be there or be called to fix the issue because we had plans to get to. After we got back, not only she wasn't there but we had to explain the matter so over again & this guy actually listened & call the manager or could have called for help but either way, our issue was heard & understood... he came up with a solution that didn't involve recharging my card as well as was able to switch rooms with no problem at all
to hold the new room. I stopped her because I was already paying 700 for the original room (I was starting for a week) now I gotta pay even more & have to wait to get all my money back off of hold) no way. My sister even had to jump in because it made no sense to do all of that. We asked for the manager, we were told they weren't there. We asked for them to either be there or be called to fix the issue because we had plans to get to. After we got back, not only she wasn't there but we had to explain the matter so over again & this guy actually listened & call the manager or could have called for help but either way, our issue was heard & understood... he came up with a solution that didn't involve recharging my card as well as was able to switch rooms with no problem at all
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Review collected in partnership with Tru by Hilton
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Awesome hotel as far as cleanliness but the room was just WAY too small. And regarding towels after our first night we needed new towels and I asked lady at front desk. We were told that we'd be added to a list (first hotel ever I had this happen) and were never given new towels for our remaining days. I went and purchased my own since I never received any. Breakfast was great but service could be better when accomidating occupants since there were things asked for and never done.
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Make sure to bring your own towels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
At check-in, I was given a key that wasn’t activated. The digital keys weren’t working. When we went to get extra towels they had hair in them and were dirty. The walls in the hotel are paper thin and I could hear the people in the room next to me. The people above me were stomping so loud it made it hard to sleep.
Our last night there the fire alarm went off after 1am. The front desk clerk wasn’t helpful and didn’t tell us what the protocol was or if the fire department had been called. Eventually we found out someone was bbq’ing in their room and set off the smoke detector.
Our last night there the fire alarm went off after 1am. The front desk clerk wasn’t helpful and didn’t tell us what the protocol was or if the fire department had been called. Eventually we found out someone was bbq’ing in their room and set off the smoke detector.
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Review collected in partnership with Tru by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel's Favourite
The location is perfect for the Air Force graduation. You can see SeaWorld from the hotel. It is clean, staff are very friendly. The breakfast is good and there are many choices. There's a n indoor pool and pool table to play. Laundry and gym are great too.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Picked this for a first time stay at a Tru by Hilton. Yes it’s COVID time. I had stayed at a Home2 in McKinney Tx about a month prior and thought I’d try the colocated Tru for my stay in San Antonio. The front desk clerk was the first clue that this was not going to be a great stay. When I walked up and said “I’m here to check in, she ignored me and continued processing a batch of room keys for programming. I was the only other person in the hotel lobby, so it wasn’t like she was too rushed with too many things to do. The room had a bed, a rolling desk chair and a giant screen tv. Tiny fridge on the floor. No micro. Not enough towels. The one bright spot was a helpful maid who got us towels, acted friendly and like she cared. The room was Like one of those by the hour rooms at the airport in Seoul Korea. On checkout, there was no luggage cart to be had and the next checkout clerk had no interest in a solution on how to get our luggage (we were on a long trip and had a lot which we wouldn’t dare leave in the car overnight.). So we ended up using the one chair in the room to roll our luggage down to our car. This is one to steer clear of. There was broken car window glass in the parking lot as well, so I thought someone’s car had likely been broken into in the night.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
On our 17 hour drive we asked for early check-I and we’re told yes with an attitude but we hit traffic and arrived 30 minutes after normal check-in time and our room was not ready. The staff moved our requested room from the 4th floor to the first floor and flicked the key card towards my wife making no verbal or eye contact, when we asked for a manger we were told ine was not available and they did not have a card but to call tomorrow and they would be available. When we called the next day the manager was not in but we were not surprised. But wait there’s more when we asked to reserve a time for the pool we’re we’re told that we had a time then when we called the next day to confirm before we started our drive back to the hotel our reservation was not there, once again not shocked. We used to only stay at Hilton hotels and are members but this experience definitely changed that, I do not recommend this hotel to anyone.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel is clean and very organized we love stay here and definitely we will back. My family and I love to stay here. 100% recommendation for this place you feel like you are on your on home and my kids enjoy the pool.
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Review collected in partnership with Tru by Hilton
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
If you’re trying to avoid contact (COVID-19 purposes) then i wouldn’t book here*** The property was very well maintained, clean and chic. Continental breakfast was good, especially their coffee! The only downfall was that this hotel actually doesn’t offer the Digital Key through the app. Online it says it does and once you book the reservation it does show on the app as an option but once it’s time to check in, it actually doesn’t work. I purposely booked this hotel for that reason (to avoid having to make contact at the front desk). My flight had been delayed, therefore, I wasn’t going to be able to make it on time to check in and when I called to speak to someone to help us with our minor issue, Linda was the one who “helped” us out. At first she seemed annoyed (i get it, times right now are frustrating) but then she came off incredibly passive aggressive by telling me that she “doesn’t go online to check for rooms just to see if they have digital key” and that if i wanted her to she could text me their policy herself... I found it odd she said that because I never brought up anything about their policy. I asked to speak to the supervisor (Janice, was off until 10 P.M) and the manager on duty (Sam, was off). This hotel is great, over all it’s awesome. The decor is cute, breakfast was warm and their stewarding staff was very sweet. Would we book again? No. I'm sure there are plenty of other hotels that offer better customer service, clean environment and warm breakfast.
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Date of stay: June 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rented 2 rooms for family in town for softball tournament. First floor room was ok, poor lighting by the bed for reading. Just thought the bathroom was clean until I noticed long black hairs on the towels. None of us have black hair. There was some sort of mold on the dispenser for hair conditioner. No soap, only shampoo, conditioner & lotion. While we appreciate theses items, soap would have been nice. I had soap in my bag to use. The noise was ridiculous at night. Well past midnight there was a party going on in the lobby. I mentioned this at checkout, the man at the desk was very pleasant & said he was up late "dealing with it". Guess he didn't deal with it adequately. The 4th floor room had NO water pressure. They couldn't even take a shower. Breakfast was ok, lots of people in line. We went early & had no problem getting our food. I did note that no staff were cleaning tables after people ate. Pretty sure I wouldn't stay here again. We did enjoy the outdoor fire pit when there weren't people there smoking. This should be a non smoking property.
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Date of stay: February 2022
Value
Service
Sleep Quality
Room Tip: Choose a room on the first floor if you want to take a shower.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Front desk staff was rude and could care less that I was a Diamond Member. Check in was effective, but no eye contact was made. Breakfast was warm bottles of water lined up with yogurt and bananas. My room had crumbs on the floors and desk. The nightstand had something sticky all over it and there was long black hairs in my bed when I turned the covers down. Had a Lysol sticker on the door (big deal). I liked the soap in the shower. Ehh...with so any other places to stay I’d look elsewhere.
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Review collected in partnership with Tru by Hilton
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
AU$153 - AU$242 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
73
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingTRU BY HILTON SAN ANTONIO LACKLAND SEAWORLD (AU$153) - 2025 Prices & Reviews (Texas) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Tru by Hilton San Antonio Lackland SeaWorld
Which popular attractions are close to Tru by Hilton San Antonio Lackland SeaWorld?
Nearby attractions include Main Event Entertainment (0.6 km), Wheeler Park (0.6 km), and Target Store San-Antonio-Westover (1.1 km).
What are some of the property amenities at Tru by Hilton San Antonio Lackland SeaWorld?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Tru by Hilton San Antonio Lackland SeaWorld?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Tru by Hilton San Antonio Lackland SeaWorld?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Tru by Hilton San Antonio Lackland SeaWorld?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Tru by Hilton San Antonio Lackland SeaWorld?
Conveniently located restaurants include Chuy's, Twin Peaks Restaurants, and Freddy's Frozen Custard & Steakburgers.
Are there opportunities to exercise at Tru by Hilton San Antonio Lackland SeaWorld?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Tru by Hilton San Antonio Lackland SeaWorld?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Tru by Hilton San Antonio Lackland SeaWorld?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Tru by Hilton San Antonio Lackland SeaWorld?
Many travellers enjoy visiting Casa Navarro State Historic Site (15.8 km) and Woodlawn Theater (13.4 km).
Is Tru by Hilton San Antonio Lackland SeaWorld accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.