We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The trip started off by a call from Travelocity saying that the Staybridge hotel had overbooked their rooms and could not offer us a room on Friday night. Travelocity tried to give us a room at their sister hotel, but it was a smoking room....More
1 Thank Daniel B
Response from Daniel M, Manager at Staybridge Suites Stone OakResponded 6 May 2016
Hello Daniel B, I want to apologize for the unfortunate incident that occurred during your visit to our hotel. The hotel did over book by mistake and there was a need to send several guest else where. It is great to know Jason was able...More
We booked the hotel through Priceline and upon checking in found out we had a queen bed only, and there was 3 of us... The male working at the front desk was super nice and gave us a room with a fold out couch at...More
1 Thank Britney B
Response from Daniel M, Manager at Staybridge Suites Stone OakResponded 12 April 2016
Dear Britney B , Thank you for taking time to review our hotel . We are pleased to know that our Front Desk was able to take care of you at the time of your arrival. We apologize about our hot tub and we are...More
I checked in on Monday and out on Thursday and housekeeping never came! I had conference calls each morning, so I left the room at 10 AM. Each morning as I left, I saw housekeeping and greeted the lady so she knew I was out...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Stone OakResponded 19 March 2016
Thank you for your patronage as an IHG Rewards Club member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the service provided by our...More
Staybridge Suites is a pretty nice hotel. The room was a two bedroom and very spacious and clean. A couple of things we found odd: the kitchen contained three pots, no frying pans and no kitchen tools, i.e. spatulas, large spoons etc. The trash can...More
Staying here while on business. This is a great play. Very clean and well kept. Rooms have a small kitchenette. Nice gym and laundry facility. Jason has been very helpful. Located close to shopping and food. Easy access to freeways. Super nice outdoor area. Nice...More
Thank you for your question. There is a fee as bringing a pet, despite how clean or well trained they may be, we do have to do additional cleaning in the room once the pet has departed. We charge a pet fee of $75 for a room... More
Thank you for your question. There is a fee as bringing a pet, despite how clean or well trained they may be, we do have to do additional cleaning in the room once the pet has departed. We charge a pet fee of $75 for a room that will be occupied from 1-6 days. If the room will be occupied 7+ days, the fee is $150. This covers the cost of the additional cleaning involved.