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Staybridge Suites Stone Oak

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Traveller (44)
Room & Suite (48)
Pool & Beach (9)
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Overview
  • Excellent56%
  • Very good26%
  • Average3%
  • Poor7%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
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Additional information
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Rooms
12 Jun.13 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (115)
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LanguageEnglish
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All reviewsunderground parkingextended stayfree laundrylong term staywafflestexas shapedfull size fridgenewer hotelone bedroom suitefire pitevening receptionfiesta texassized bedeach morningnice propertyeasy accessnice pool
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31 - 35 of 113 reviews
Reviewed 26 April 2016 via mobile

The trip started off by a call from Travelocity saying that the Staybridge hotel had overbooked their rooms and could not offer us a room on Friday night. Travelocity tried to give us a room at their sister hotel, but it was a smoking room....More

1  Thank Daniel B
Response from Daniel M, Manager at Staybridge Suites Stone OakResponded 6 May 2016

Hello Daniel B, I want to apologize for the unfortunate incident that occurred during your visit to our hotel. The hotel did over book by mistake and there was a need to send several guest else where. It is great to know Jason was able...More

Reviewed 11 April 2016 via mobile

We booked the hotel through Priceline and upon checking in found out we had a queen bed only, and there was 3 of us... The male working at the front desk was super nice and gave us a room with a fold out couch at...More

1  Thank Britney B
Response from Daniel M, Manager at Staybridge Suites Stone OakResponded 12 April 2016

Dear Britney B , Thank you for taking time to review our hotel . We are pleased to know that our Front Desk was able to take care of you at the time of your arrival. We apologize about our hot tub and we are...More

Reviewed 2 March 2016

I checked in on Monday and out on Thursday and housekeeping never came! I had conference calls each morning, so I left the room at 10 AM. Each morning as I left, I saw housekeeping and greeted the lady so she knew I was out...More

Thank mickiec2014
Response from IHGService, Guest Relations Manager at Staybridge Suites Stone OakResponded 19 March 2016

Dear mickiec2014, Thank you for your patronage as an IHG Rewards Club member and for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly with the service provided by our...More

Reviewed 18 February 2016

Staybridge Suites is a pretty nice hotel. The room was a two bedroom and very spacious and clean. A couple of things we found odd: the kitchen contained three pots, no frying pans and no kitchen tools, i.e. spatulas, large spoons etc. The trash can...More

Thank HoustonTexasMuffin
Reviewed 10 January 2016 via mobile

Staying here while on business. This is a great play. Very clean and well kept. Rooms have a small kitchenette. Nice gym and laundry facility. Jason has been very helpful. Located close to shopping and food. Easy access to freeways. Super nice outdoor area. Nice...More

Thank SunnySkyTravel
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Outdoor pool
Tennis Court
Details
Price range
USD 115 - USD 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Business Hotel in San Antonio
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 115 - USD 186 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Business Hotel in San Antonio
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (44)
Room & Suite (48)
Pool & Beach (9)
Dining (6)
Questions & Answers
Ask a question
Maddie M
29 May 2017|
AnswerShow all 2 answers
Response from Darel R | Property representative |
Thank you for your question. There is a fee as bringing a pet, despite how clean or well trained they may be, we do have to do additional cleaning in the room once the pet has departed. We charge a pet fee of $75 for a room... More
0
Votes
Les A
10 October 2014|
AnswerShow all 3 answers
Response from Justin H | Property representative |
Yes
0
Votes
Room Tips
"Ask for pool view as it is quite lovely! 5th floor is really quiet and nice!"
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"First floor - closer to the pool and breakfast area"
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"Pick A Different Property."
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"Ask for a room at the back of the hotel, as the front rooms face 1604, which is really noisy."
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