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Staybridge Suites Stone Oak

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808 N Loop 1604 E, San Antonio, TX 78232-1377
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
USD 129
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Free cancellation until 29/04/21
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Hotels.com
USD 129
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Free cancellation until 29/04/21
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ZenHotels.com
USD 111
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PricelineUSD 129
Staybridge.comUSD 129
Expedia.comUSD 129
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Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (64)
Room & Suite (46)
Pool & Beach (8)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Staybridge Suites Stone Oak
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#165 of 378 hotels in San Antonio
Location
Cleanliness
Service
Value

Looking for a place to stay in San Antonio? Then look no further than Staybridge Suites Stone Oak, a family-friendly hotel that brings the best of San Antonio to your doorstep.

As your “home away from home,” the hotel rooms offer a flat screen TV, a kitchenette, and air conditioning, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk and a concierge while staying at Staybridge Suites Stone Oak. In addition, Staybridge Suites Stone Oak offers a pool and free breakfast, which will help make your San Antonio trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

While visiting San Antonio, you may want to try some tempura at one of the nearby restaurants, such as Sushi Express.

We’re sure you’ll enjoy your stay at Staybridge Suites Stone Oak as you experience everything San Antonio has to offer.

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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Breakfast buffet
Snack bar
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Fireplace
Housekeeping
Safe
VIP room facilities
Kitchenette
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
139Reviews2Q+A31Room tips
Traveller rating
  • 71
  • 33
  • 11
  • 9
  • 15
Time of year
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Popular mentions
Myrta E wrote a review 14 Apr
7 contributions2 helpful votes
We just went there this past week and its the first time we've had a bad experience with a Staybridge. Staybridge in San Antonio stone oak doesn't compare to the ones we were in Dallas and Austin. The management terrible the personnel limited. The ones that work there to clean nice but their management needs to step up and pay for toilet paper toiletries and the coke and orange machine. I honestly felt like I was in econo lodge or one of those budget hotels. The first room we were given, the toilet wasn't working the drawer was missing in small kitchen. The second room the fridge was punctured the desk chair had holes in it , Like if it was picked up from the dumpster. THE BREAKFAST oh wow it was so limited eggs with cheese lol they call it an omelette n some potato. The breakfast was a joke, you ask for fruit juice they tell you ..coke machine and juice machine don't work. Oh and that dumb agreement letter regarding Covid. A stupid excuse to not clean your room. They say its because of Covid heck no its because they have no personnel. Once again Management this is For You ...You lose your personnel because you are too cheap who wants to work for someone like that. I will call Staybridge Corporate because this was uncalled for. Paying more than 100 bucks to stay there just to get an econolodge kind of hotel. I mean even the budget hotels aren't so stingy to put toilet paper in the rooms or to even clean the rooms. Plus It doesn't take much to replace some items in the room just go to Ross.
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Date of stay: April 2021Trip type: Travelled with family
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neuroshrink wrote a review Sep 2020
The Woodlands, Texas807 contributions269 helpful votes
Tonight room 410 has the following issues, the microwave is missing its turntable, and will not heat a cup of water, nor pop the popcorn, and the coffee they left me is two bags of decaf. Disappointing
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Date of stay: September 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from IHG Service, Owner at Staybridge Suites Stone Oak
Responded 4 Oct 2020
Hi neuroshrink, Thank you for sharing your experience from your most recent stay with us. I am sorry to learn that we were unable to exceed your expectations during your visit. I've read the problems using the microwave and were only given a few bags of coffee. Our team is committed to providing a high level of service but failed to deliver this time. I have shared your review with the local management, and I'm positive that they address these letdowns and make sure this will not happen again. I hope you will give us another chance by staying with us again to show you that your unsatisfactory stay was an exception. Regards, Virgil N. Case Manager IHGService
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Yahalom R wrote a review Apr 2020
5 contributions1 helpful vote
+1
DISGUSTING. I recently booked this hotel because we are in between houses and this location is convenient. I called ahead to ask about the different rooms before I booked. Upon arrival was told I had to have a room with one queen bed for my 2 teen kids and myself. The hotel was basically empty amidst the COVID 19 outbreak. Based on occupancy they compromised a bigger room that was handicap accessible. Easily could have given us a 2 bedroom or anything else. This was not a problem until the room was disgusting and no coffee maker. The tub was cracked and you had to be careful not to pinch your feet. The light fixture in the restroom was so gross you could see that something had flooded from above. The drain in the tub was moldy. The soap dispensers in the shower were empty. There were 2 total towels and 2 washcloths. There was spots all over and wiping marks like a sorry attempt to clean. I addressed my concerns and was advised a coffee maker would be brought. Needless to say that they were no longer serving breakfast or evening social any longer. Coffee maker is now a necessity. The next day I went to the lobby to express my dissatisfaction. The woman was very helpful and gave us 4 other room keys to see if they were clean. Dirty, half a couch missing, remotes with rubber bands holding them together. They were all unacceptable to the IHG standard I'm used to and expect. The manager became involved and quickly tried to get us to move to a different location. He also insulted me to offer us a $5.00 discount because he is partly at fault. I was given 3 other keys to check rooms at which point I found one suitable that I could clean myself. I don't know how this hotel operates or why I received discrimination. I'm glad my family only had to be here a week. I have really changed my opinion about IHG hotels this location should be evaluated. The manager promised me 25,000 points for the I convenience, doesn't surprise me that was a lie too. 3 star rating with 1 star quality.
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Date of stay: March 2020Trip type: Travelled with family
2 Helpful votes
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Response from IHGService, General Manager at Staybridge Suites Stone Oak
Responded 19 Apr 2020
Hello yahalomr, We appreciate you for taking the time to provide us your feedback and choosing the Staybridge Suites for this stay. Here at the Staybridge Suites, we want all our guests to enjoy the best of home and hotel. Unfortunately, in your case, we were not able to deliver. I apologize for the level of service provided to handle your requests and complaints about the upkeep and cleanliness of the rooms and the lack of amenities. Rest assured, Hotel management has taken notice of the observations you made during your stay and are determined to ensure that this does not occur again. Also, our Front desk teams and housekeeping teams have been provided a copy of your concerns. Furthermore, I have sent you an email requesting more information about your reservation and I hope you find the time to send a response. As we continue to build a home-like environment with a special sense of community, your comments come highly valuable. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. We hope to host your stay soon, should you consider us your hotel of choice once you visit the area. I look forward to hearing from you soon. Safe Travels. Hector P Case Manager IHGService
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glenrms wrote a review Feb 2020
Richmond, Virginia48 contributions10 helpful votes
For the price, this hotel was very good with a decent breakfast and complimentary light dinners with beer and wine on the days I stayed. The things that it lost a star for was that throughout the hotel, lighting was poor, to include the room. It looks like it is ready for an update with dated drapes and paint colors. Another thing that was disappointing was the choice of TV news station during the breakfast hours; FOX News - really? Room service is not like most hotels, which is a good thing, because it reduces the hotel's operating costs. Multi day stays don't get daily full room service but do get the basics. Please read about this on the website to be sure this is OK with you before booking. Otherwise, I enjoyed my 3 day stay and the hotel met all my needs with a decent price.
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Date of stay: February 2020
Value
Rooms
Service
Room Tip: Rooms on the highway side are noisy
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Rob Lippman wrote a review Jan 2020
Shawnee, Kansas692 contributions84 helpful votes
+1
Everything was adequate. Nothing exceptional but this is what you hope for with hotel stays. Parking wraps around the building and is gated. Nice reception dinner during early days in the week. Friendly counter staff.
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Date of stay: January 2020Trip type: Travelled on business
1 Helpful vote
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Response from IHGService, Guest Relations Manager at Staybridge Suites Stone Oak
Responded 9 Feb 2020
Hi WCRCL, We're all about providing no-worry and home-like stay. We appreciate the honest remarks of our visitors. Thank you for sharing yours and for staying with us when you were in the area. It's great to know that you liked our parking situation and dinner. I'm very sorry in case we fell short on some aspects of your stay. The review of our visitors helps us in creating steps for improvement. With full confidence, I know that yours can assist us in identifying our rooms for improvement, which is why I'll be relaying yours to our upper management. I hope you'd reopen your door for us so that we can make you enjoy the best of home and hotel once more. Kind regards, Leni C. Case Manager IHGService
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PRICE RANGE
USD 82 - USD 150 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasSan AntonioFar North Central
NUMBER OF ROOMS
135
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Frequently Asked Questions about Staybridge Suites Stone Oak
Which popular attractions are close to Staybridge Suites Stone Oak?
Nearby attractions include The Rim (0.2 km) and X-Golf San Antonio (0.9 km).
What are some of the property amenities at Staybridge Suites Stone Oak?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Staybridge Suites Stone Oak?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Staybridge Suites Stone Oak?
Guests can enjoy free breakfast, barbeque facilities, and a snack bar during their stay.
Is parking available at Staybridge Suites Stone Oak?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites Stone Oak?
Conveniently located restaurants include Kirby's Steakhouse, Toro Kitchen and Bar, and Sushi Zushi - Stone Oak.
Are there opportunities to exercise at Staybridge Suites Stone Oak?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Staybridge Suites Stone Oak?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Staybridge Suites Stone Oak?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Stone Oak offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Is Staybridge Suites Stone Oak accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.