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Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

PricelineUSD 157*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 157*
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USD 159*
USD 159*
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94 Reviews from our TripAdvisor Community

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Start your review of Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld
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Yukon, Oklahoma, United States
Reviewed 4 weeks ago

I stayed in this hotel on IHG points - Being a IHG Spire member I'm pretty sure I understand what a Holiday Inn Express hotel should be - this one is getting tired and I'm hoping they invest in a bit of polish to the rooms and systems ( Hot water / outside spa ) before to long. Front desk...

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Helpful?
Thank Tom S
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Tom S, Thank you for your review and for choosing to stay with us. Our goal is to deliver exceptional service and comfortable accommodation to all of our guests and we appreciate your above average rating on service. However, it is regrettable that your stay was negatively affected by the tired condition of the hotel facility. Thank you for...

Laredo, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 18 March 2017 via mobile

Holiday Inn Express definitely saved our 2 day stay. Our original reservations at another hotel were cancelled and fortunately I found this one. Tammy at front desk was courteous and welcoming. Thank you Tammy!! The room itself had all necessary amenities very clean. I'm always concerned with parking (I am traveling with elderly mom and 2 kids) and this hotel...

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Helpful?
Thank Cristinatexas
About Hotel's Favourite Review
killeen
Reviewed 23 March 2017 via mobile

Stayed here for 2 nights during spring break even after reading all the negative reviews. Noticed most were from a few years ago so was hopeful for a positive experience. First off, their website and confirmation email indicated check in was at 3pm. Well we time our arrival accordingly only to show up and be told by an indifferent female...

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Helpful?
Thank CTX02
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear CTX02, Thank you for taking the time to review our hotel and for staying with us. I'm glad to hear you found our location convenient. However, I do regret we let you down on some aspects of your stay. Please accept my sincere apologies for the issue you experienced at check-in and for any inconvenience you had at the...

Sebastian, Texas
Reviewed 23 August 2016 via mobile

This used to be a great family hotel, however we were beyond shocked that we were welcomed by debris as soon as we exited the elevator to our floor upon check-in. I was worried our rooms would be just as filthy. They managed to fix the ceiling, however ignored the filth on the floor. Internet service was extremely poor and...

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Helpful?
2Thank veronicawilliams1985
Reviewed 3 July 2016

This hotel was clean and had really good breakfast. The room had a lot of space and staff was very friendly. The sofa bed in room was also comfortable, and I really enjoyed my stay. The hotel is also near a movie theater and many restaurants near by.

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Helpful?
Thank Lakita W
Longview, Texas
Reviewed 29 June 2016

From Check in to check out this property left a lot to be desired. On my day of arrival, Thursday, my room was not ready per the front desk employee. Sign on the wall at check in desk said check in was @ 4:00 and I arrived at 4:30 and was told my room wouldn't be ready for another 10-15...

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Helpful?
Thank AHollis64
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear AHollis64, Thank you for your stay and for leaving a review. It is unfortunate that the issues you had during check-in and noise challenges you experienced prevented you from enjoying your time at our hotel. We sincerely apologize for any inconvenience this may have caused you. Our goal is to make everyone’s stay special and this review will be...

Houston, Texas
Reviewed 1 May 2016 via mobile

Hotel is very clean. Breakfast well stocked and tended to. No extra blankets, even for a cot. Offered us 4 sheets instead. Couldn't bring them to the room because there was only one staff member on site. Made me wonder about how they would handle an emergency in the hotel. Pool had no towels even though we had to sign...

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Helpful?
Thank Jonita79
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Jonita79, Thank you for your feedback regarding your stay at Holiday Inn Exp & Stes San Antonio NW Seaworld, TX. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness and breakfast. However, we’re sorry we fell below your expectation regarding the pool, hot tub and...

glenwood iowa
Reviewed 16 March 2016

It's a basic Holiday Inn, the staff was nice enough. Our toilet ran constantly, luckily it wasn't a distraction. I personally was turned off because of all of the Seaworld advertising. I understand the business need but I personally despise Seaworld.

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Helpful?
Thank iowamel
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear iowamel, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. Your feedback is extremely important as this will help us to achieve our mission to provide the perfect guest experience. Thank you for the high rating you gave us in terms of cleanliness, location, and service. There is no greater satisfaction, as a...

Reviewed 8 September 2015

We checked in to this hotel on 8/29 in room 409. After returning from dinner to relax in bed for a bit, the bed bugs began to surface around 10am from both beds in the room... The night clerk finally got us moved to room 415 around 1130pm. The new room was musty smelling and dirty, but it was the...

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Helpful?
8Thank JohnCAustinTx
Jacqueline D, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

We are very sorry to hear that. We completely understand the way you felt and we really care of all our guests experiences. We will contact you and we do hope you guys change their mind when you booked a hotel, We really want to make things right for you.

Reviewed 4 August 2015 via mobile

Great s r vice from the front desk, especially Ricky & Carl. This hotel is obviously going thru some changes -- upgrading several shared soaces, and even a new kids room on the first floor due to open in a few weeks. Our two rooms had noisy airconditioners (San Antonio standard because they work non stop) but other than that,...

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Helpful?
Thank Elisabeth S
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld, responded to this review

Dear Elisabeth S, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. We are very happy to read your positive feedback on the great service received from our front desk and well liked the cinnamon rolls and pancakes. However, we...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld

Address: 9536 Amelia Pass, San Antonio, TX 78254-6196
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $138 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld 3*
Number of rooms: 80
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld Texas
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites San Antonio NW Near Seaworld staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fresh waffles!! Near a movie theater!!”
141lakitaw, 2 Jul 2016 | Read review
“Don't stay here.”
JohnCAustinTx, 7 Sep 2015 | Read review
“Higher up the better for noise and security”
BarneyandBambam, 3 Apr 2015 | Read review
“Try other hotels”
joinsway, 3 Dec 2014 | Read review
“214 - HORRIBLE unhealthy smell 103 - passable Your best bet is to find a different hotel.”
TWRuger, 17 Aug 2014 | Read review
5 of 5
Priceline
USD 157* /night
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HIExpress.comUSD 159
Booking.comUSD 159
Hotwire.comUSD 159
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*Disclaimer
Prices are for 1 room, 2 adults
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