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Best Western Plus Palo Alto Inn & Suites

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Traveller (9)
Room & Suite (10)
Dining (4)
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Overview
  • Excellent50%
  • Very good32%
  • Average8%
  • Poor6%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
Offers from Best Western Plus Palo Alto Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Offers from Best Western Plus Palo Alto Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (189)
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11 - 15 of 186 reviews
Reviewed 9 November 2017

We stayed here when we were in town for BMT graduation. It wasn't the closest hotel to the AF Base, but we didn't mind being about 15 minutes down the highway. Our flight put us in town before lunch, so we saw a few sights,...More

Thank danbrenda2016
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 23 November 2017

Dear Guest, Thank you so much for your kind words and for recommending us to others. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel...More

Reviewed 30 October 2017

Ants all over room and crawling on us.. staff did not care and offered $5 off and that was it. They were very rude and condescending about the whole thing. The room is all so obnoxiously expensive for the quality of the hotel.More

Review collected in partnership with Best Western
Thank matthewrI2477IZ
Response from Rick B, Manager at Best Western Plus Palo Alto Inn & SuitesResponded 2 November 2017

Dear matthewrI2477IZ, Firstly I would like to thank you for taking the time to review your recent stay at the Best Western plus Palo Alto. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon...More

Reviewed 18 October 2017

We had a wonderful stay! Our room was very clean, the bed was comfortable and the towels were fluffy. The 24 hr coffee in the lobby was wonderful and so was breakfast in the morning.. Wonderful staff ! Shout out to Unique and Victor. Both...More

Thank WILLIAM D
Response from bwpluspaloaltoinn, Webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 21 October 2017

Dear Guest, Thanks for staying with us. I’m very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make...More

Reviewed 2 October 2017

Hotel was as expected- clean and comfortable. It was about 15 minutes from Lackland-- there are closer hotels if that's your destination. Breakfast was very good and well serviced. Room furniture and carpet is looking tired-- hallway had an odd odor. There is night security...More

Review collected in partnership with Best Western
Thank BCinSC
Response from bwpluspaloaltoinn, webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 4 October 2017

Dear Guest, Thanks for your kind words about our clean,comfortable hotel. I’m happy that everything met with your approval. We take serving our guests seriously and are pleased that we met your needs so well. We appreciate the opportunity to serve you and look forward...More

Reviewed 2 October 2017

toilet had vomit or worse all down side and dirty wash cloth over shower.breakfast was not good at all .only scrambled eggs and tasteless sausage,no bacon ,hashbrowns or decent muffins so if you book Best Western for the breakfast forget it! bed was a little...More

Review collected in partnership with Best Western
Thank cathyo673
Response from bwpluspaloaltoinn, webmaster at Best Western Plus Palo Alto Inn & SuitesResponded 4 October 2017

Dear Guest, Thanks for staying.We saw your review and apologize for your experience .We shall investigate and take corrective actions based on your observations.We have engaged a professional team to check the housekeeping, cleanliness and all the amenities and to ensure the rooms are in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Multilingual Staff
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Hot Tub
Tennis Court
Indoor pool
Details
Price range
USD 91 - USD 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
Details
Price range
USD 91 - USD 145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#27 Best Value Hotel in San Antonio
#39 Business Hotel in San Antonio
#52 Romantic Hotel in San Antonio
#67 Family Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Kitchenette, Family Rooms
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Traveller (9)
Room & Suite (10)
Dining (4)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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terri l
29 January 2018|
AnswerShow all 2 answers
Response from nels0nfamily7 | Reviewed this property |
With light traffic the riverwalk is about a 15-20 minute drive.
0
Votes
Flightadjuster
27 October 2016|
AnswerShow all 2 answers
Response from Rick B | Property representative |
yes we do offer military discount. Thank you Rick
0
Votes
whahsh
29 April 2015|
Answer
Response from Rick B | Property representative |
21 and over
0
Votes
Room Tips
"We were on the 4th floor. It was very quiet."
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"King Suite"
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"Check if there's a heat exchanger outside!"
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"Don't stay near the elevators if you can help it-- they are loud"
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