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SpringHill Suites San Antonio Downtown/Riverwalk Area

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SpringHill Suites San Antonio Downtown\/Riverwalk Area
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340 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites San Antonio Downtown/Riverwalk Area
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Showing 333: English reviews
Austin, Texas
Reviewed 29 October 2016 via mobile

This was a good place for a one night stay. It is close enough to the river walk, plus it is near an up and coming historic district; not much action, but a nice change of pace from staying downtown. A car is helpful here.

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Helpful?
Thank JrMushroom
Management response:

John, Thank you for your review, we certainly appreciate you selecting us for your San Antonio accommodations and look forward to welcoming you back one day in the future. Let us know when that will be, I'd love to include a beverage or appetizer just to say thanks for letting us know how much you enjoyed our location and your...

Savannah, Georgia
Reviewed 24 October 2016

We heading to San Antonio for the weekend to celebrate our 4 year old's birthday. We wanted to be near the Riverwalk and Alamo but still get to the main roads to hit SeaWorld. This hotel was perfect for a family of four. Our room had two TV's so at night the kids could watch cartoons and we could watch...

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Helpful?
1Thank Nancy M
Management response:

Nancy, We are so happy to hear that your son's birthday was a success and that we helped in making that a terrific memory for your family! thank you for your kind words, it is always nice to know that our guests leave smiling and pleased with their stay. We hope to see you back in the future and Happy...

Lakeside, Montana
Reviewed 18 October 2016

Having never been to San Antonio it was difficult to choose the location needed to be able to walk or take public transportation to and from the sites. This hotel from the moment we arrived late at night on the 13th of October made us feel welcomed and treated as if we were home. The staff is what makes any...

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Helpful?
1Thank Agentairhead
Management response:

WOW! we were so pleased to read your comments and thankful for the positive experience you had while visiting this great city. Thank you for sharing your comments with us. I hope that you will contact me directly if you decide to come back and visit us in the future. I would like to make sure we are prepared to...

Reviewed 18 October 2016 via mobile

This Hotel has outstanding service from check in to check out. I was greeted with a smile, made me feel at home. This new, modern Hotel has spacious rooms, complimentary breakfast, a gym overseeing the pool and much more. It is located at The Rim straight across from Fiesta Texas

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Helpful?
1Thank Luis R
Management response:

Hello, While we certainly appreciate your positive feedback I do believe you meant to review another property in a different San Antonio Location. We are located downtown/Riverwalk area. You had mentioned six flags which is about 18 miles from our hotel. We are still very pleased to learn that you had a great experience at one of our other Marriott...

Canada
Reviewed 13 October 2016 via mobile

Nice clean room with a separate sitting area, largish fridge, microwave. Front desk staff were fantastic. Johnny especially went out of his way to settle us in, give restaurant suggestions and directions to all sorts of places we were interested in. Breakfast was great - usual fare including eggs, cereal and a highlight for us of fresh pineapple. The parking...

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Helpful?
Thank blueskydreamer
Management response:

We are so happy with how great your experience was. I will share your comments with Johnny, as well as the rest of our team. Thank you so much for selecting the Springhill Suites, San Antonio for your accommodations need and for your great feedback! We hope to welcome you back in the future. Kind Regards, Nicole Dahl, General Manager

Reviewed 6 October 2016 via mobile

We really enjoyed our stay the staff was great the manger was really great and Nicole the manger was in a meeting but she took out to ask about our stay and the front desk was great but the rooms were fantastic we stay there again

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Helpful?
Thank Punkinsaqueen J
Management response:

Thank you, Mr. Jackson, for your comments. We are really pleased to hear you enjoyed your stay, our team members and of course our rooms. We hope to see you back in the future for another opportunity to exceed your expectations. Nicole Dahl General Manager

Reviewed 3 October 2016

Multiple stays, always a great experience. Quick walk to the River Walk and still away from the chaos. No issues and enjoyed a great breakfast each morning. Definitely stay again in future visits to San Antonio.

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Helpful?
Thank Josh D
Management response:

Thank you Mr. D, for sharing your positive feedback. We appreciate you choosing us when traveling into the San Antonio area and hope to see you back when you return. As always, we value our Marriott Rewards patrons and thank you again for your loyalty to the brand.

Reviewed 1 October 2016

I am a platinum member and this is my worst experience at a Marriott hotel. I booked hotel for one night stay and did mobile check-in for 6PM one day ahead . However, when we arrived at the hotel at 7:30pm, the room was still not ready. I'd been told again and again to wait 5-10 more minutes while my...

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Helpful?
Thank Peter L
Management response:

Peter, Thank you for letting us know about your experience, however I was not aware of this or notified for response. The things you have listed are unacceptable and I would like to speak with you directly. Without having a last name it is impossible to know how to contact you. Please let me know how to get in touch...

sac
Reviewed 17 September 2016 via mobile

If you read some of the other reviews, you'll find a consistent theme. Parking- limited and confusing. If there is no parking in the spring Hill lot, then you park in the paved pay for parking lot that has small spaces and typically pretty full and if it's full they have another spot next to the Hyatt adjacent to the...

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Helpful?
Thank jen g
Management response:

Thank you for taking a moment to review our property and your stay. We apologize that you were not pleased with the parking accommodations. Being located an older downtown area, unfortunately (and common in most) the spaces are smaller, however we do have three lots in which to park. Most downtown hotel lots and or garages charge $32.00 upon every...

Wheaton, Illinois
Reviewed 16 September 2016

Absolutely the worst management response to an issue in oner 1000 nights at various Marriotts. Poor housekeeping is at the root of this but generally cold management. Have written in many of my reviews that good management has a trickle down effect. It shows in what one experiences in a hotel. The opposite is true and this property is a...

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Helpful?
Thank mark s
Management response:

Thank you for being a valued Marriott Rewards member. We are saddened to see the extent of your disappointment. We were confident that during the 20 minutes you and our General Manager spent together that you were satisfied. In addition to offering you any items from our market, we also waived your parking fees and welcomed you to join us...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
The SpringHill Suites by Marriott San Antonio Downtown/Riverwalk Area has completed a multi-million dollar renovation and full upgrade of the hotel to become the newest Marriott product in Downtown San Antonio. Our great location puts you in the heart of San Antonio attractions and just steps away from the famous Riverwalk, the legendary Alamo, and the Henry B. Gonzalez Convention Center. Enjoy our all-suites hotel, the very spacious king or double queen suites featuring a microwave and mini-refrigerator, wet bar, separate living room with sleeper sofa, two HDTVs in every suite, free WiFi, 24-hour fitness center, 24-hour business center, beautiful outdoor pool and sundeck, complimentary breakfast bar, and evening cocktail lounge. Some of the best locally owned and popular restaurants are within walking distance of the hotel. The SpringHill Suites promises greater comfort and enhanced productivity, leaving you in control of your experience at the hotel. Enjoy Marriott Rewards and a most rewarding stay in our beautiful new hotel, SpringHill Suites by Marriott San Antonio Downtown. ... more   less 

Additional Information about SpringHill Suites San Antonio Downtown/Riverwalk Area

Address: 524 South St. Mary's Street, San Antonio, TX 78205 (Formerly SpringHill Suites San Antonio Downtown)
Region: United States > Texas > San Antonio
Price Range: $202 - $345 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites San Antonio Downtown/Riverwalk Area 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Four Points By Sheraton San Antonio Downtown Hotel San Antonio
4 Points By Sheraton San Antonio Downtown
SpringHill Suites San Antonio Downtown/Riverwalk Area Texas
Hotel Style:
#36 Family Hotel in San Antonio
#71 Business Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites San Antonio Downtown/Riverwalk Area staff and other travellers.
8 questions
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Frisco, Texas
Kingwood, TX
1 month ago
dickinson
over a year ago
Dallas, Texas
over a year ago

See all questions (8)

Questions? Get answers from SpringHill Suites San Antonio Downtown/Riverwalk Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to river walk”
 of 5 bubbles 633peterl, 30 Sep 2016 | Read review
“Pick one in another hotel”
 of 5 bubbles marksX2041ZK, 16 Sep 2016 | Read review
“Get a room that overlooks the pool”
 of 5 bubbles Stevegold69, 15 Sep 2016 | Read review
“high floor”
 of 5 bubbles Katconcierge, 14 Aug 2016 | Read review
“The rooms are all about the same. Do not park under the trees!”
 of 5 bubbles ajmax01, 4 Aug 2016 | Read review
5 of 5