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Hampton Inn & Suites San Antonio Northwest/Medical Center

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1 room 2 adults 0 children
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Hampton Inn & Suites San Antonio Northwest\/Medical Center
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259 Reviews from our TripAdvisor Community

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Showing 248: English reviews
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Reviewed 3 days ago NEWvia mobile

Clean enough but room was VERY small. Could barely between foot of bed and TV stand. Indoor pool area was so hot and reeked of mildew and/or sewage. Hard to tell but it was overpowering. Breakfast mediocre. Not the best Hampton

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Helpful?
Thank omonefe
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! We are very sorry about the issues you encountered in the pool area and we are working to get that rectified immediately. We recommend booking our suite the next time you stay, as that will offer the most space ;) We greatly appreciate you staying with us and hope to have an opportunity...

HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We have been traveling A LOT lately and all the hotels have started blending together. This one, however, stands out way above the rest. First of all, it was spotless. Ashley kept our room perfect throughout our stay. If you needed anything, housekeeping would get it for you in seconds WITH a smile! Every employee we encountered was so friendly....

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2Thank Rarapuckett
About Hotel's Favourite Review
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay and we thank you for staying with us!

Vancouver, Washington
Reviewed 1 week ago NEW

The rooms were very clean and the service, especially during the day, was excellent. D.C. in the breakfast room did an outstanding job of keeping everything well stocked and very clean. She was also very friendly but not intrusive. Ashley did an excellent job of cleaning our room and making sure we had extra towels that we requested.

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Helpful?
Thank traveling4fifty
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay and thank you for the staff recognition. We greatly appreciate you being our guest and we look forward to your next visit with us ;)

Corsicana, Texas
Reviewed 1 week ago via mobile

Loved it! It was very clean and the breakfast was great. They even had fresh papaya! The room we stayed in was a handicap room with an odd shape which was cute and fun compared to the normal hotel room shape. Lots of hotels in this price range in San Antonio look worn and are never wet clean but I...

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Helpful?
1Thank jmontfort
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your perfect review and feedback! We greatly appreciate you staying with us and hope to see you again whenever your travels bring you back to San Antonio!

Pasadena, Texas
Reviewed 2 weeks ago

Only issues we had was an extremely firm bed that didn't "give" at all and the housekeeper came at 10am when checkout is at noon. Asked her to come back later and she returned in 15 minutes. Overall, we had a good experience and the location is excellent right off I-10 west.

Review collected in partnership with Hampton
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Helpful?
Thank Jonathan W
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! I'm very sorry about the incident with the housekeeping staff and that will be addressed immediately. We greatly appreciate you staying with us and hope to have an opportunity to better your experience with us the next time your travels bring you back to San Antonio!

Dallas, United States
Reviewed 2 weeks ago

Room is fairly small compared to others in the same area. Overall the room is clean. However the bathroom and restroom are right in front of the bed...very bad "feng shui" design. Pool does not have carbon monoxide detector. DO NOT let your kids play in there, it can kill you! The hotel resides in a bad neighborhood. DO NOT...

Review collected in partnership with Hampton
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Helpful?
1Thank harrisond2017
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your review and feedback! We actually just ordered a carbon monoxide detector for the pool area today and will have it installed by the end of the week. I'm a bit perplexed by the "bad neighborhood" comments and am sorry that you feel that way. Our neighborhood is very safe and we even have a police substation...

Saint Louis, Missouri
Reviewed 2 weeks ago via mobile

This has to be one of the nicest Hamptons I've ever stayed in. Big roomy rooms and just anew feeling throughout the hotel. The staff was fantastic and helpful, even providing recommendations on places to eat. This hotel is located right off the highway with plenty of food options close. Breakfast was great with a few hot options. This will...

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1Thank thomasmK8517FU
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your awesome review and feedback! We are thrilled that you enjoyed your stay and appreciate you staying with us! We look forward to your next visit whenever your travels bring you back to San Antonio!

Texas
Reviewed 2 weeks ago

Stayed one night on business. Great and cordial desk staff offered warm welcome and cold bottle of water. When we asked the next day for late check-out, they gave us an extra hour. Kind of a funky bathroom setup with sliding doors covering two compartments, one with tiny sink and toilet, the second with shower and regular sink. Nice breakfast,...

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Helpful?
Thank JoeSchlambe
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and hope to see you again whenever your travels bring you back to our area!

El Paso, United States
Reviewed 2 weeks ago

I like the layout of the rooms where the toilet room is seperate from the shower. Beds comfortable, but pillows could be better (mix of soft and firm). Good location to where i needed to go ( the medical center)

Review collected in partnership with Hampton
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Helpful?
Thank Larry L
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your great review and feedback! We are in the process of replacing our pillows and we look forward to your next visit with us :)

Sherman, Texas
Reviewed 2 weeks ago

The staff was so super friendly! The hotel was clean and organized. The room was perfect. The temp of the room was great from the time we came in till the time we left. I loved the bathroom!!! I felt very relaxed

Review collected in partnership with Hampton
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2Thank 550kimberlyp
Brian T, Guest Relations Manager at Hampton Inn & Suites San Antonio Northwest/Medical Center, responded to this review

Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay! We greatly appreciate you staying with us and hope to see you again soon!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Our fully renovated Hampton Inn offers modern accommodations near all of San Antonio's major attractions and businesses. Guests enjoy spacious rooms with free WiFi, microwave and mini-refrigerator plus an indoor pool and free hot breakfast each morning. ... more   less 

Additional Information about Hampton Inn & Suites San Antonio Northwest/Medical Center

Address: 11426 IH-10 West, San Antonio, TX 78230 (Formerly SpringHill Suites San Antonio Medical Center/Six Flags)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $134 - $305 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites San Antonio Northwest/Medical Center 3*
Number of rooms: 107
Reservation Options:
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Also Known As:
Springhill Suites San Antonio Northwest/Medical Hotel San Antonio
Hampton Inn & Suites San Antonio Northwest/Medical Center Texas
Hotel Style:
#37 Family Hotel in San Antonio
#45 Romantic Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and other travellers.
1 question
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over a year ago

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Questions? Get answers from Hampton Inn & Suites San Antonio Northwest/Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Use the Hampton app to choose your room before you arrive.”
traveling4fifty, 18 Apr 2017 | Read review
“Great complimentry breakfast and service.”
534yvonnel, 19 Mar 2017 | Read review
“Noise is a problem, try an end room it may offer more quiet.”
P994PLpaulab, 23 Feb 2017 | Read review
“From what I saw, the best rooms are on the fourth floor. Especially those that are facing the airport. If a person likes airplanes.”
jerrellm2017, 10 Feb 2017 | Read review
“watch for specials, I booked with Booking.com”
gchutrau, 29 Jan 2017 | Read review
5 of 5