Best Western Plus Lackland Hotel & Suites
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Best Western Plus Lackland Hotel & Suites

Nice bed!
Traveller (138)
Room & Suite (107)
Breakfast Room at the BEST WESTERN PLUS Atrea Hotel & Suites
Dining (20)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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Avg. AU$204 /night, 2/13 - 2/14
AU$296
per night
AU$250
per night
AU$204
per night

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About

#31 of 368 hotels in San Antonio
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.6 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.5 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

See why so many travellers make Best Western Plus Lackland Hotel & Suites their hotel of choice when visiting San Antonio. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.

Close to some of San Antonio's most popular landmarks, such as Lackland (1.9 mi) and U.S. Military Working Dog Teams National Monument (2.2 mi), Best Western Plus Lackland Hotel & Suites is a great destination for tourists.

Guest rooms offer a flat screen TV, air conditioning, and a refrigerator, and Best Western Plus Lackland Hotel & Suites makes getting online easy as free wifi is available.

You can also take advantage of some of the amenities offered by the hotel, including 24 hour front desk, room service, and a concierge. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.

While in San Antonio be sure to experience local shrimp favourites at Acadiana Cafe, Jalisco Grill, or Tiago's Cabo Grille.

At Best Western Plus Lackland Hotel & Suites, your comfort and satisfaction come first, and they look forward to welcoming you to San Antonio.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children's television networks
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Baggage storage
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish
Hotel links

Reviews
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Traveller rating
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Detailed Reviews
Pam S wrote a review Oct 2024
5.0 of 5 bubbles
The hotel staff was very friendly and helpful by providing a map of the quickest routes to travel to/from the Lackland Air Force Base from their location. Our room was spacious and kept very clean and well maintained with plenty of clean linens.
Breakfast was excellent! We loved the Texas shaped waffles! There was always a large selection of options and everything was served nice and warm, by a very friendly staff.
I appreciated the laundry availability so we didn't have a suitcase of dry clothes to face as soon as returning home!
And it was wonderful to be able to relax in the pool and hot tub, after a long day out enjoying some of the historic sites available in San Antonio.
I would highly recommend the Best Westen Plus to anyone traveling to Lackland of a visit to their Air Force family member. And if we do make another trip to see our grandson before he transfers to another base, we will be staying here again.
Read more
Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
eicharie wrote a review Mar 2024
Petal, Mississippi
+1
Hotel's Favourite
5.0 of 5 bubbles
Front staff are so friendly, super helpful in telling us about local sites to hit up for vacation.

Double Queen beds. Room is pristine, air condition works well, fridge and microwave in room. shower/tub combo.

They had the luggage carts available when we arrived at 4 pm. After a 12 hour drive, this saved us!

We had a party of four, and got 6 large towels, 2 each lotion, shampoo and conditioner were included.

We got a room on the 4th floor, very quiet. Ice maker was out on our floor, but floor below and 1st floor ice maker is good.

Plenty of outlets too!

Indoor pool is an awesome thing to have available for lull days too!

Would stay here again!
Read more
Date of stay: March 2024Trip type: Travelled with family
Room Tip: Parking is plentiful. Get a room on upper floors for quietness.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shannon S wrote a review Feb 2023
Rosamond, California
4.0 of 5 bubbles
This facility is fairly new and accommodates the JBSA Lackland BMT graduation with discounted pricing and offers 5:30 breakfast so those involved can leave early enough to reserve great seating at both Wednesday and Thursday activities. It is located very near a freeway on-ramp so request an odd numbered room in the back of the building for noise control. The indoor pool and spa is a great relaxer for the early morning days when they are maintained properly. Overall, great BMT spot!
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Review collected in partnership with Best Western
Date of stay: January 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites
Responded 28 Mar 2023
Dear Traveler, Thank you for taking the time to review our property. I am glad to hear that we will be your top choice when you visit San Antonio. We look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
glenn h wrote a review Jan 2025
1.0 of 5 bubbles
Do not stay at this hotel I’ve stayed at this hotel before they have a bar but the service is sketchy I called ahead to make sure it would be open on 31 December New Year’s Eve they said yes when I showed up the person behind the desk said the bar wasn’t open. They do not have a regular bartender typically it is the individual behind the desk if they’re qualified can open the bar that was not the case on this occasion also they have no Internet I spoke with the manager Mr. Lamas he said we he would give me one day off the price of my two day reservation at the end of the day that was not the case I booked the room for $302. They charged me $228 so I did not get the Compensation I was offered don’t stay here if you do good luck getting a drink or using the Internet
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Date of stay: January 2025Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites
Responded 7 Jan 2025
Dear Guest, Thank you for taking the time to review our property. I do apologize for the inconvenience caused to you. When we spoke regarding the internet issues, I called and had a technician come out to fix the problem by the next day. When it comes to the bar situation, I offered you 50% off the night to help cover any costs of a taxi/Uber because the bar was closed. We were unaware the bartender was sick until the following morning, we informed you that the bar would not be open again. Again, we are very sorry for any misunderstandings on our part.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
bstandridge21 wrote a review Sept 2022
1.0 of 5 bubbles
We were robbed on Friday night 2 September after 1900 CST. My wife's backpack with electronics, proscription medication and jewelry was taken from the room, roughly $2,000 worth of items. We noticed the missing items when we returned early Saturday morning the 3rd. After bringing the matter up to the staff they had the manager come in the next morning. He informed my wife and me that the cameras in the hall way do not work and there was no way to see what happen and simply said "sorry" for the inconvenience. He checked the locks but other then that offered zero help in the situation. After speaking with other staff members trying to hopefully find more information we found out that this has been an occurring problem. To my knowledge the hallway cameras have been "broken" for quite some time and I find that completely unacceptable given the price and area this hotel is in. Ive stayed at this location several times now and personally felt the way the lack of interest the manger had was a slap in the face.
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Review collected in partnership with Best Western
Date of stay: September 2022
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites
Responded 7 Sept 2022
Dear Guest, I apologize for any issues you incurred while at our property. Our guests are our number one priority above all else. In your case, I did everything I could to on our side to figure out what happened. I checked the key reader and the only keys that had opened your door were yours. It is true that the some cameras are not working at this moment, it is because we are in the process of switching our systems, all of our main cameras do work. We directed you to contact our local police department to investigate and we are cooperating with all parties in this matter. This was an isolated incident and not an occurring problem. You have mentioned that you have stayed with us several times and know that this is not a level of service that we provide. I assure you we are taking the appropriate actions to resolve this matter. Our deepest apologies.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S.s wrote a review Nov 2021
1.0 of 5 bubbles
First it's in a horrible spot, nothing around it, but my main concern was the staff and cleanliness of the hotel. The room was ok, but there was no towels in our room I had to go get some, I was told the incidental fee was 25.00 not 100.00, the lady at the front did not care about her customer service tone at all , then we get back from dinner and there was noise above us from 10:30-3:00am we called the front multiple times and they said they would take care of it and never did. Waking up in the morning we found 3 roaches in the room and down at breakfast is was dirty and nasty. Plus on top of all this they have a guy walking the parking lot with a flash lot
Looking in cars they say it's their security guard but I don't think it was because he was very suspicious!!! The staff was horrible!
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites
Responded 15 Nov 2021
Dear Guest, Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. I was very disappointed to read of your experience during your stay with us. This level of service is certainly not acceptable and will be addressed with the concerned parties. As far as security, yes, that was our security officer patrolling the parking lot. The flashlight is not for looking into the cars rather to shine at the windows and locks to make sure none are broken.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
soniadhodges wrote a review June 2024
Chattanooga, Tennessee
1.0 of 5 bubbles
This hotel building appeared nice. However.. once to the rooms. Not the case! We had to change rooms due to inoperable items within the first room. Sadly, the next room wasn’t any better. Just different inoperable things! Show shower mean you stood in water 30 seconds after you started the shower. GROSS!!! Standing in backed up water!!
The staff didn’t service our room- although we continued to ask for them to. Never next any toiletries. The bathroom was almost disgusting. Stained and broken tiles. Dead bug upon entering the room and killed another live one same day! It was too late for me to leave and go elsewhere. As I was forced to stay side to everything else being already booked. I was there to celebrate a USAF graduation!! This hotel I cannot recommend at any price!! Not to mention people hanging in the parking lot in their cars .. seemed unsafe also!!
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Review collected in partnership with Best Western
Date of stay: June 2024
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites
Responded 25 June 2024
Dear Guest, Thank you for taking time to write a review regarding your experience with us at the Best Western Plus Lackland. We apologize for any issues you may have had. Our guests are our number one priority and if someone is dissatisfied with their experience, we work very hard to correct it immediately in order to turn their experience around. We encourage all of our guests to inform staff of any and all issues so it is possible to correct it in a timely manner. As far as the fire alarm, that was caused by someone smoking in our NON-smoking rooms. We also went through the housekeeping reports and it shows that you had the privacy sign on and one day you asked just for towels. Again, I do apologize for any inconvenience and we hope you give us another chance.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ajwaterfalls wrote a review July 2023
Nashville, Tennessee
5.0 of 5 bubbles
I would recommended best Western plus to everyone. Great experience, great staff great food. Our family went to see our son graduate from Lackland Air Force Base, and I would highly recommend any families wanting to stay by Lackland Air Force Base to stay here at the best Western plus.
Read more
Review collected in partnership with Best Western
Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Amado Lamas, General Manager at Best Western Plus Lackland Hotel & Suites
Responded 22 July 2023
Dear Happy Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Traveller1981-24 wrote a review June 2024
5.0 of 5 bubbles
I booked this place because of the reviews and they did not disappoint. The staff was very pleasant and extremely helpful. They give you a few pages of the graduation layout and share what time you must leave to miss the heavy traffic. They were great! The place had a good TX shaped waffle and the free coffee throughout the day was worth it!
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Review collected in partnership with Best Western
Date of stay: May 2024
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SarahRaeBell wrote a review June 2024
4.0 of 5 bubbles
The room was a little expensive but the staff was great. Near Lackland AFB, which is why I booked the room here. Breakfast was available at 5:30 Wednesday and Thursday for the guests who would be attending the Airmen Graduation ceremonies on those days. Good selection of food available.
Read more
Review collected in partnership with Best Western
Date of stay: June 2024
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
…
Betty A asked a question Sept 2020
Tampa, Florida
Are you near 410 & 90
Vicki F asked a question Sept 2016
Jacksonville, Florida8 contributions
Is there a manager reception? Area shuttle?
Answer from 1luv66
Cinnaminson, New Jersey49 contributions18 helpful votes
No shuttle offered by Hotel. Not sure what you mean about the Manager reception, but there was a manager on the front desk besides the clerk on my arrival.
Answer from lamas1
Zacatecas, Mexico3 contributions
We are 20 miles and is better to rent a car at the airport.
Answer from 1luv66
Cinnaminson, New Jersey49 contributions18 helpful votes
We went through Budget at the airport.
marrik2014 asked a question June 2016
Fairbanks1 contribution1 helpful vote
How far are you from the Riverwalk?
Answer from Nanato8
Maine1 contribution
As the others have said, it is about 14 miles. So anywhere from 20-30 minutes. Wear comfy shoes because there is a LOT of walking. We found a place to park that was about 1.8 miles from Riverwalk. I logged about 12 miles on my step tracker that day!! It is very nice with lot of little shops, restaurants, etc.
Melissa S wrote a tip Dec 2024
1 contribution
5.0 of 5 bubbles
"Must stay if you are attending Lackland BMT graduation. Staff were helpful and provided packets of information for the graduation days. "
Read full review
George H wrote a tip Oct 2024
Corpus Christi, Texas1 contribution
4.0 of 5 bubbles
"The pool was full at many times but did find a time at around lunch time which was nice and family time !"
Read full review
Jill D wrote a tip Sept 2024
3 contributions
2.0 of 5 bubbles
"If you decide to stay here, don’t get food and leave it overnight in the room… It may draw the roaches out of the wall. "
Read full review
eicharie wrote a tip Mar 2024
Petal, Mississippi172 contributions18 helpful votes
5.0 of 5 bubbles
"Parking is plentiful. Get a room on upper floors for quietness."
Read full review
Eva R wrote a tip Aug 2023
San Antonio, Texas6 contributions1 helpful vote
5.0 of 5 bubbles
"Nice place!"
Read full review
…
Not the right property for you?
There are more places to choose from in the San Antonio area.
PRICE RANGE
AU$202 - AU$242 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
BEST WESTERN PLUS Atrea Hotel & Suites
LOCATION
United StatesTexasSan Antonio
NUMBER OF ROOMS
77
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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BEST WESTERN PLUS LACKLAND HOTEL & SUITES (AU$202) - 2025 Prices & Reviews (San Antonio, Texas) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Best Western Plus Lackland Hotel & Suites
Which popular attractions are close to Best Western Plus Lackland Hotel & Suites?
Nearby attractions include Lackland Air Force Base (3.1 km), Nelson Wolff Municipal Stadium (5.1 km), and Alamo Drafthouse Cinema (3.4 km).
What are some of the property amenities at Best Western Plus Lackland Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Plus Lackland Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Lackland Hotel & Suites?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Best Western Plus Lackland Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Lackland Hotel & Suites?
Conveniently located restaurants include Mina & Dimi's Greek House Restaurant, 54th Street Grill & Bar, and Antlers Lodge Restaurant.
Are there opportunities to exercise at Best Western Plus Lackland Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Lackland Hotel & Suites?
Yes, self serve laundry and a clothes dryer are offered to guests.
Does Best Western Plus Lackland Hotel & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Plus Lackland Hotel & Suites?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Lackland Hotel & Suites?
Many travellers enjoy visiting The Guenther House Museum (15.1 km) and Bexar County Courthouse (15.5 km).
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