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Holiday Inn San Antonio NW - Seaworld Area

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Traveller (82)
Room & Suite (127)
Pool & Beach (62)
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Overview
  • Excellent57%
  • Very good21%
  • Average11%
  • Poor7%
  • Terrible4%
Travellers talk about
“sea world”(81 reviews)
“front desk”(76 reviews)
“indoor pool”(19 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (397)
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All reviewssea worldfront deskindoor poolfree shuttlebreakfast buffetlackland afbminute driveshower headhot tubrestaurant staffhouse keepingrooms were very cleanthe room was nicelate checkchecking inthe river walkcohen
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111 - 115 of 392 reviews
Reviewed 6 September 2016

The hotel lobby was dirty. There was spider webs on the lamp shades and under the furniture. Dust, dirt and trash on the floors in the corner's of the main lobby. The prices in the dining room are too high. Breakfast buffet $12.95 is way...More

3  Thank jrsteed28
Response from Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld AreaResponded 12 September 2016

We appreciate your candid review of the public areas and do apologize for these areas not being in tip top shape during your visit. We hope you'll reconsider staying with us during your next trip to the area.

Reviewed 23 August 2016

Nice facilities, friendly staff, and fair price. It was nice to be able to leave Sea World and drive one exit to our hotel. About 10 min from the hotel is a slew of food joints and shopping if you don't choose to eat at...More

1  Thank chinook773
Response from Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld AreaResponded 23 August 2016

We appreciate your time to let us know that you enjoyed the facilities of the hotel and more importantly we love the recognition of our friendly staff. Thanks again and we look forward to your next stay.

Reviewed 12 August 2016 via mobile

I absolutely LOVED the staff at the restaurant! We had Linda as our waitress for dinner and she was SO nice and friendly. Then for breakfast we had a waiter Mando he was amazing as well! I had asked to speak to the manager Mary...More

1  Thank Kathrine D
Response from Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld AreaResponded 16 August 2016

It is a delight to read that you enjoyed the restaurant during your stay at the Holiday Inn NW SeaWorld and we appreciate the compliments on both Linda and Mando. We will be certain to recognize them for their personalized service during your visit. Thanks...More

Reviewed 12 August 2016

Our family stayed at this hotel August 3, 4 and 5 because of the free shuttle. We knew it would be $20 per day to park at Seaworld so thought it would be worth not having the free breakfast. We arrived late on the 3rd...More

2  Thank Lynn B
Response from Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld AreaResponded 13 August 2016

We're sorry you stay was not as expected and the complimentary shuttle to SeaWorld was booked at the time you requested. It is disappointing to read the problems with your keys and receipt. If you haven't received your receipt please email us at hiseaworlddesk@gmail.com and...More

Reviewed 11 August 2016 via mobile

We stayed at holiday inn July 15-16 2016 , we purchased a sea world package and this was the preferred hotel .., buyer beware.. In our room one bed was slanted (broken) and on the other the comforter was stained .we asked to be moved...More

Thank clem1423
Response from Shawn K, General Manager at Holiday Inn San Antonio NW - Seaworld AreaResponded 13 August 2016

We're sorry that you didn't have a comfortable and relaxing stay at the hotel. Unfortunately refunds can take longer that expected though if you haven't received the refund please email us at hiseaworlddesk@gmail.com. Once again, our apology.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
USD 125 - USD 209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#77 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 125 - USD 209 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#77 Business Hotel in San Antonio
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (82)
Room & Suite (127)
Pool & Beach (62)
Dining (25)
Amenities (48)
Business Centre & Event Rooms (7)
Questions & Answers
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blueangel1229
9 November 2016|
AnswerShow all 3 answers
Response from mamatica007 | Reviewed this property |
I think check out is 11, and I think parking is free, but you would have to ask when you arrive about parking rules
0
Votes
travellera365
30 August 2016|
Answer
Response from Liz2509 | Reviewed this property |
Yes, a fee of $25.00 is placed on your card, up until you check out this is returned to your card if no items from the fridge are bought/used.
1
Vote
Parul211
5 May 2016|
AnswerShow all 2 answers
Response from Capo1965 | Reviewed this property |
The on-site restaurant is very very nice and open from morning till night. Excellent service and wonderful food. Not much within walking distance but there are lots within a five to ten minute drive.
0
Votes
Room Tips
"There's not a bad room in the whole hotel!"
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"Ask for a room on the 6th floor for a better view"
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"Don't use electronic gps to get here!"
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"We had the top floor on the end, never heard anyone even when it was booked full on the weekend."
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