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Aloft San Antonio Airport

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340 Reviews from our TripAdvisor Community

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Showing 333: English reviews
Braintree, Massachusetts
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

I stayed here before a 5 am flight - it's 10 minutes from the airport door-to-door without traffic. That is a huge plus. However, you can already see the wear-n-tear on the place. I booked this place because I've stayed in an Aloft before and I know what to expect - they're typically clean and consistently nicely designed. However, that... More 

Thank Stephanie P
Chicago, Illinois
Level Contributor
43 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 weeks ago

Three yeats ago I stayed here, nice, busy and very convenient. This time...the heavy use showed. The carpets were stained, the public areas felt "hosed clean", the business center computers did not work and the wifi in the rooms/lobby did not work. The staff was very nice. The hotel lobby is loud, as is the clientele. This is probably an... More 

Thank N D

Travellers are raving about these San Antonio hotels

1 review
Reviewed 4 weeks ago

The bar is so loud. It was actually a little scary clientele. Couldn't sleep AT ALL. Staff is kind, hence the 1 star. They accommodated me with a fridge and a microwave. Apparently microwaves are only on the 5th floor. Never again. Horrible experience. Certainly not family friendly.

Thank Stacia G
Raleigh, North Carolina
Level Contributor
133 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 weeks ago via mobile

This hotel needs work and a totally new staff. We stayed at aloft in Asheville and enjoyed it. Sparce rooms are expected but a welcoming and incredible friendly staff makes it fun. This hotel needs a facelift. Toilets missing parts, handles loose and quite run down. Added to that staff is unfriendly and not accommodating. As a gold SPG did... More 

Thank IraW_11
Columbus, Texas
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 October 2016

I was attending a conference and this was the hotel recommended by the conference organizers. I should have done a more research about it because I would have preferred staying elsewhere. The staff that assisted me where pleasant and I had no complaints with them. Aloft considers itself to be a boutique hotel where you can "stay and play." Music... More 

1 Thank Lat J
Level Contributor
6 reviews
5 hotel reviews
Reviewed 22 October 2016 via mobile

Hotel is nice, though when we walked in the lobby was loud and the bar was packed both inside and out. It's right next to where you check in so you can't avoid it. We are staying two nights. The rooms are very spacious, the bed is beyond cozy, has a nice modern feel. Clean overall. There was a taco... More 

Thank Rachel L
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Rachel L, We apologize that you were dissatisfied by the service. Excellent customer service is a priority for our team, and we work with our team to ensure this standard of service is delivered in the future. Thank you for providing feedback and we hope to see you again in the future. All the best. More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 October 2016 via mobile

I am an SPG gold member. This place was a dump through and through. The front desk staff are a bunch of young kids who feel Empowered to do nothing. They were not helpful in the least. The rooms are small. However that's not my complaint, because the idea of the hotel is small lofty rooms. I'm Cool with that.... More 

Thank Lisa M
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Lisa M, As a loyal Platinum SPG member, you know the standards we hold for all of our Starwood properties, and we sincerely apologize that we did not meet these expectations during your stay. We are very sorry for the service you experienced with our front desk staff, and we appreciate you bringing this to our attention so we... More 

Austin, Texas, United States
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 September 2016 via mobile

We booked this hotel to stay the night for my daughters soccer game early AM the following day. There is some jazz up Friday Nights event in the lobby it was so loud, obnoxious and frightened my 7 and 10 yr old in fact had my husband not been there for protection I would have turned around and left. It... More 

Thank Teresa R
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Teresa R, We are disheartened to hear of your dissatisfying experience. Aloft is a contemporary brand set apart from the competition by our unique, loft-inspired design and trendy styling. Part of our brand is based around the trendy musical events we have at our hotel. Rest assured, our top priority is the safety and security of our guests. Thank... More 

Houston, Texas
2 reviews
Reviewed 12 September 2016

My daughter and I stayed here while visiting Six flags this past weekend. The staff was wonderful! Everyone was so nice, friendly, and always smiling. The room was very clean and trendy! There were plenty of places for us to eat and explore within walking distance and it was very close to Six flags which was a huge plus for... More 

Thank Bostontotexas
LaRhonda S, Starwood Hotels at Aloft San Antonio Airport, responded to this review

Dear Bostontotexas, We're thrilled to learn you and your daughter had a great weekend with us! Thank you for sharing your experience - take care. More 

Victoria, Texas
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 September 2016 via mobile

Rooms are comfortable, quiet, and well maintained. Bar area is nice. Breakfast is not free, but good. Staff is ambivalent at best and rude at worst, they're distracted on their phone or talking to each other. Music in elevators is too loud. Ice is available downstairs in the breakfast area only, NOT convenient at all. Great idea, meh execution, but... More 

Thank Umakeitso

67 photos of this hotel

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All Traveller Photos (62)
Room/Suite (14)
Pool/Beach Area (3)
Hotel & Grounds (5)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Multilingual Staff
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Our hotel's complimentary airport shuttle service is just the beginning of our many amenities. Enjoy comfortable boutique rooms and the popular w xzy bar. ... more   less 

Additional Information about Aloft San Antonio Airport

Address: 838 NW Loop 410, San Antonio, TX 78216
Region: United States > Texas > San Antonio > North Central , Uptown Loop
Price Range: $132 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft San Antonio Airport 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Aloft San Antonio Airport Hotel San Antonio
Aloft San Antonio Airport Texas
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Questions & Answers

Here's what travellers have asked, with answers from Aloft San Antonio Airport staff and other travellers.
4 questions
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Questions? Get answers from Aloft San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay as far away from the elevator as possible!”
 of 5 bubbles 128nd, 7 Nov 2016 | Read review
“If you want to avoid noise, ask for a room away from the pool area.”
 of 5 bubbles LatJ_11, 25 Oct 2016 | Read review
“Ask for higher floor opposite bar/lobby”
 of 5 bubbles CedarPointFan75, 4 Aug 2016 | Read review
“avoid the first ground floor if possible”
 of 5 bubbles indib0b, 1 Aug 2016 | Read review
“Free to bring pet”
 of 5 bubbles Ameljoog, 2 May 2016 | Read review
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