We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Candlewood Suites - San Antonio NW Medical Center

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Candlewood Suites - San Antonio NW Medical Center
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

66 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Candlewood Suites - San Antonio NW Medical Center
See the most recent reviews
Showing 62: English reviews
Wisconsin
Reviewed 19 February 2013

The hotel was recommended to us because its location near the medical service. The hotel is really great for the price and very close to shopping areas. One good thing in candlewwod is the fully equipped kitchen. Free internet (not so fast), free laundry facility and good housekeeping service. Front desk employee are NOT friendly.

 Report
Helpful?
1Thank shifaajeddah
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for the nice review! Guest satisfaction is our top priority and I am glad to see that we were able to meet your expectations. We hope to see you again, soon!

Cleburne, Texas
Reviewed 19 January 2013

I was to town for a business trip and this hotel was recommended to me for it's location and price. I was very surprised at how nice this hotel was for the amount I paid for it. The room was spacious and very clean. It offered a work station, and free internet. The bed was comfortable, and though I did...

 Report
Helpful?
Thank Johnson22
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for the great review! Guest satisfaction is our top priority and I am glad to see that we were able to meet your expectations. I will definitely share this review with the staff and we hope to see you again, soon!

Beaverton, Oregon
Reviewed 28 December 2012

We've always loved the entire IHG chain, staying mostly in Candlewood Suites. Sadly, this is the first encounter with one that was sub par. Their internet is DSL, spread across the entire hotel - our download speed was .1 mbps (yes, .1!) If you need a place for business this will not work. Spoke with management, nothing is planned in...

 Report
Helpful?
Thank Tearei L
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for comments regarding your experience with the Candlewood Suites San Antonio. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you experienced during your stay. We do have plans to upgrade our internet in March, which will drastically increase the speed. It is IHG's goal to consistently provide...

SAN ANTONIO
Reviewed 10 December 2012

I arrived at Candlewood after 11pm, and was greeted by SJ....... Can I just say OMG! He was the friendliest person I've ever encountered while checking in....at ANY hotel. (And I travel a lot!) I felt he went above and beyond to accommodate the customer (myself). Okay, so the facilities are run down and needs major remodeling, but I guess...

 Report
Helpful?
Thank TX-Nurs
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Thank you for taking time to provide us with feedback concerning your stay at our hotel and for the compliments you directed toward SJ, one of our staff members. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Abilene, Texas
Reviewed 26 November 2012 via mobile

Location hard to find. Staff acted like extra from "Night of the living dead". No smile no friendly "hello". Just check you in. I've been to several Candle wood Suites but this one leaves a lot to be desired. Though just remodeled in Feb, room was nicely completed complete with free dust on the tables and lamps. Room came with...

 Report
Helpful?
Thank James w
Angie A, General Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Your comments regarding the poor service you received at our hotel are very important to us. We want customers to enjoy staying at Candlewood Suites NW Medical Center, so your report of a less than delightful experience with one of our staff members is a serious concern for us. You deserve only the best service, especially when you visit Candlewood...

Reviewed 10 July 2012

Our family really enjoyed this hotel during our Summer vacation in San Antonio! The rooms are really nice, modern and clean. The full kitchens were so convenient to cook meals instead of spending lots of money on dinning out. All the employees were extremely friendly and always had a smile on their face. We will definetly be back next year...

 Report
Helpful?
Thank Billy923
Theresa T, Director of Sales at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Billy, Thank you so much for your kind compliments! We are already looking forward to welcoming you back next summer. Management of Candlewood Suites NW Medical Center San Antonio

Kenner, Louisiana
Reviewed 10 July 2012

We stayed here for our Worldwide Discipleship Summit! 4-8(WDS 2012)The hotel staff was very friendly, Hope and SJ, really make our kids happy!!! All they wanted to do was go back to the hotel. The pictures speak for themselves. I will recommend this hotel to all. By the way I am a ihg employee PC Lounge associate.

 Report
Helpful?
Thank Dinah S
Theresa T, Director of Sales at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Dinah, Your personalized letter to our staff that we received in the mail, was indeed one of the kindest items we have received to date. We look forward to welcoming you and your family back to visit us. Candlewood Suites NW Medical Center San Antonio

Reviewed 8 July 2012

I couldn't believe the look of my car the next morning some of my luggage was missing and hotel didn't show any concern. Will never stay here again!!!! P.S we'll miss u max

 Report
Helpful?
Thank Juan77751
IHGCare, Guest Relations Manager at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Dear Juan77751, Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. We have sent you a private message in effort to obtain more information. I look forward to hearing back from you very soon. Thank you, Katie J IHGCare

Austin, Texas
Reviewed 3 July 2012

We reserved 3 rooms for 2 nights for a family trip to Fiesta Texas. The rooms were clean, and the kitchen facilities were convenient for having snacks and a quick breakfast for the kids. Pool was well maintained. Michael at the front desk was very helpful. Only one elevator was working during the time we were there, and the ice...

 Report
Helpful?
Thank Donna_J2205
Theresa T, Director of Sales at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Donna, Thank you so much for your kind review! We have received a lot of compliments on our amenities and we love being able to let our future guests be aware of what we have to offer! Management of Candlewood Suites NW Medical Center San Antonio

Lancaster, California
Reviewed 5 February 2012

Well, I've been here for over a month now. I think the reviews that are bad are for a DIFFERENT Candlewood at a different location. This place is awesome. Bed bugs?? Gimmie a break. Some perks hee include free laundry with front loaders, a 24 hour pantry full of snacks and stuff, free coffee, fitness center and even a propane...

 Report
Helpful?
Thank Kelly M
Theresa T, Director of Sales at Candlewood Suites - San Antonio NW Medical Center, responded to this review

Kelly, Thank you for taking the time to write a review for us. We appreciate your honest feedback. We hope to you have you back now that our Renovations are complete so that you can enjoy the beautiful Suites first hand! Candlewood Suites NW Medical Center San Antonio Management

43 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (10)
Viewed
Room/Suite (5)
Viewed
Bathroom (1)
Viewed
Other (4)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (33)
Viewed
Pool/Beach Area (1)
Viewed
Room/Suite (14)
Viewed
Hotel & Grounds (5)
Viewed
Bathroom (1)
Viewed
Other (12)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Antonio hotels
Northwest Side
Country Inn & Suites By Carlson, San Antonio Medical Center, TX
Northwest Side
Staybridge Suites San Antonio NW Medical Center
Northwest Side
Holiday Inn Express & Suites San Antonio Medical Center North
Show Prices
Show Prices
Show Prices
Northwest Side
Drury Inn & Suites San Antonio Northwest Medical Center
Northwest Side
Courtyard San Antonio Medical Center
Northwest Side
La Quinta Inn & Suites San Antonio Medical Center
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to San Antonio Come and see how we celebrate spring with Fiesta, Fiesta, Fiesta! , a citywide cultural celebration. Aside from being home to the Alamo and the San Antonio Riverwalk, we are also home to the San Antonio Spurs, the Majestic and IMAX Theater, Sea World, Fiesta Texas as well as many institutions of higher education including UTSA and Trinity University. From the moment you enter the Candlewood Suites hotel you will feel right at home. Whether your visit brings you to us for business or pleasure, one night or an extended stay, the Candlewood Suites is ready to serve you. Our rooms are cozy and convenient because we put the amenities where they really count: in your room. It's the ultimate suite for every traveler. Each suite has a fully equipped kitchen complete with microwave and full size refrigerator. Work efficiently at your executive desk with two phone lines and surf the net with our free high speed internet access. Relax in the overstuffed recliner while you enjoy the CD player and DVD/VCR. Borrow your favorites from our free video and book library or work off some stress in our fitness center or our outdoor pool. Our Candlewood Cupboard offers meals, snacks and sundry items at value prices and our complimentary washers and dryers will keep you looking your best. The Candlewood Suites hotel is located on the Northwest side of town near USAA, Lackland Air Force Base, and the Medical Center. ... more   less 

Additional Information about Candlewood Suites - San Antonio NW Medical Center

Address: 9350 IH 10 West, San Antonio, TX 78230
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $122 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - San Antonio NW Medical Center 2.5*
Number of rooms: 112
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Priceline, Hotwire, Hotels.com, IHG and HotelQuickly so you can book your Candlewood Suites - San Antonio NW Medical Center reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites - San Antonio Hotel San Antonio
Candlewood San Antonio
San Antonio Candlewood Suites
Candlewood Suites - San Antonio NW Medical Center Texas
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites - San Antonio NW Medical Center staff and other travellers.
1 question
Ask a question
over a year ago

See all questions (1)

Questions? Get answers from Candlewood Suites - San Antonio NW Medical Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are quieter”
 of 5 bubbles abluciol, 23 May 2016 | Read review
“To choose a good room, don't stay at this hotel”
 of 5 bubbles davidfI4477QY, 14 Feb 2016 | Read review
“stay in a suite”
 of 5 bubbles gina5021, 26 May 2015 | Read review
“If you don't like overhead noise get an upstairs room, but they are all pretty quiet.”
 of 5 bubbles moonflower1313, 12 Nov 2014 | Read review
“Look elsewhere for a safer location.”
 of 5 bubbles KipF, 24 Jan 2014 | Read review
5 of 5