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Fairfield Inn & Suites San Antonio North/Stone Oak

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Fairfield Inn & Suites San Antonio North\/Stone Oak
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82 Reviews from our TripAdvisor Community

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Showing 74: English reviews
Reviewed 1 week ago

Mtn Bike was stolen from vehicle after lock cable was cut minutes before 7am while we were having breakfast. Front desk employee argued couldn't access security cameras footage. Vehicle was parked in front of the hotel next to the front sign and loop 1604, very visible area. Reported to police, got no further contact from hotel. Hotel facilities are tired,...

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Helpful?
Thank David G
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

Mr. Gordillo, My apologies. I have been trying to contact you, but unfortunately the number that we had on file was incorrect. I did speak with your son-in-law concerning this unfortunate incident. We do appreciate your feedback concerning your stay. I am not too sure if you are aware Mr. Gordillo, but we are currently going under a renovation to...

Arlington, Texas
Reviewed 3 weeks ago

Advice for hotel management and staff: Listen to your guests, even if you think they are wrong. It would be better for them to be proven wrong then you because you decided not to heed their request or advice. You should give Marlena a raise -she was our only friend at your hotel - you are in the HOSPITALITY industry....

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Helpful?
Thank PaulUlrich79
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

Dear Guest, Thank you for your feed back. I will make sure that this get forwarded to the correct property. Thank you and I hope you enjoy your day.

Chicago
Reviewed 3 weeks ago via mobile

I'm in San Antonio, visiting family for Christmas. We have two rooms in a newly renovated wing. And when I say newly renovated, I mean they should still be locked off as they were painted the day before! New carpet too. The fumes hit me as soon as the elevator door opened. We changed rooms, and it seemed to help...

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Helpful?
Thank Julz321
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

Good Evening, I am truly sorry for the experience that you had during your stay at the property. We have taken your feedback and had made the necessary changes to prevent this from happening again. Again, I am sorry for any inconvenience that this may have caused through out your stay.

Reviewed 12 September 2016

After the first night of staying in this hotel we considered changing. Not because anything was drastically wrong, but because nothing was that great either. We were traveling as a family and decided not to hassle with looking for another hotel. The first night my elderly mother-in-law was freezing in her room because the AC seemed to only be on...

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Helpful?
Thank Mindi M
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

Dear Mindi, Thank you so much for your feedback. We really do appreciate you staying with us. I would like to apologize for any issues that you experienced while you were here. As we pride ourselves in providing an amazing experience, we have obviously fell short of that. We hope that you would provide us the opportunity to make it...

Livingston, Texas, United States
Reviewed 13 August 2016 via mobile

I've stayed at this motel many times in the past year or so. The staff is friendly and helpful, and willing to keep you happy. The rooms are always clean and comfortable. It's my favorite home from home when I'm working in San Antonio. Henry is exceptional.

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Helpful?
Thank Rooster C
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

Thank You so much for staying with us. We hope to have you stay with us again. Have a great day!

Reviewed 31 July 2016 via mobile

Bad experience, booked room a month in advanced, arrived did not have any rooms available. They overbooked and did not bother to contact me with this information. Moldy bathrooms, muggy smell in rooms, dirty stairwells.

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Helpful?
Thank erika g
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

I am so sorry that you had such a horrific experience. Please know that this was an isolated issue. Have a great day and safe travels.

Reviewed 31 July 2016 via mobile

Very nice. Comfy beds, clean room, courteous staff, decent breakfast. Would stay here again. Glad we booked in advance, as they have been sold out the last two nights! Very convenient to lots of shops, restaurants and San Antonio in general

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Helpful?
Thank Scarlet4Houston
Rosenberg, Texas
Reviewed 24 July 2016 via mobile

Great hotel! Very clean and close to many activities. The only downfall is the front desk staff that we encountered was not good. We are reward members, so when we made a call about our problem it was taken care of right away.

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Helpful?
Thank six_klub
Denver
Reviewed 8 July 2016 via mobile

We stayed at this hotel for 5 nights while vacationing in San Antonio. We got a good long term rate which made it worth it. We travel a lot and had stayed in all sorts of hotels from cheap ones to pricey ones. For this one, paying anywhere from $75 to $120 night would be adequate, but no more than...

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Helpful?
2Thank girlygirltravel
Reviewed 3 July 2016 via mobile

The room was spacious and very clean. The staff was hospitable and speedy. We always came back to a room with fresh sheets, clean trash bins, fresh towels, and more bathroom supplies. It's in a great location. About 10 minutes away from the airport.

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Helpful?
1Thank Briana T
Yvonne A, General Manager at Fairfield Inn & Suites San Antonio North/Stone Oak, responded to this review

I am truly sorry for the experience you had during your stay. Cleanliness is an important factor at our property. I have shared your feedback with our housekeeping staff to ensure that this does not happen again. Thank you

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Fairfield Inn & Suites San Antonio North/Stone Oak

Address: 1350 NE Loop 1604, 80 Trailcrest, San Antonio, TX 78232
Region: United States > Texas > San Antonio
Price Range: $142 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio North/Stone Oak 2.5*
Number of rooms: 84
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Also Known As:
Fairfield Inn & Suites San Antonio North/Stone Oak Texas
Hotel Style:
#81 Business Hotel in San Antonio
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites San Antonio North/Stone Oak staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“No elephants above the 3rd floor, if you have elephants, please stay on the first floor or the middle of the hotel on the second.”
 of 5 bubbles PaulUlrich79, 29 Dec 2016 | Read review
“Choose a room near the back of the hotel. Less noise.”
 of 5 bubbles janesG1859NS, 13 Oct 2015 | Read review
“none! go stay somewhere else”
 of 5 bubbles 977marlenel, 30 Sep 2015 | Read review
“Pay a little extra if you want to really enjoy your stay. You get what you pay for!”
 of 5 bubbles 202jasminep, 4 Aug 2015 | Read review
“Will need a car to get around.”
 of 5 bubbles juliat304, 19 Jul 2015 | Read review
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