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Hilton Garden Inn San Antonio Airport

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Hilton Garden Inn San Antonio Airport
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508 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn San Antonio Airport
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Showing 493: English reviews
Austin, Texas
Reviewed 27 July 2016

Check in was at 3 and we checked in at 5:30. The room wasn't ready. We had to wait in a hot, stuffy lobby for 30 minutes. Staff tried to "do me a favor" and get me a room with two queens since we had a party of two and my friend was pregnant. Well, I paid for an upgraded...

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Helpful?
Thank kristinam697
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback. Please accept my sincere apologies for the issues you experienced during your stay. We strive to provide you with a problem free stay while you are here. Please contact me at satah_gm@hilton.com @hilton.com to discuss further

san antonio, United States
Reviewed 27 July 2016

This past Sunday (July 24, 2016) was a complete embarrassment during breakfast. Many guests were trying to eat and only one poor guy was staffing breakfast, clearing tables, fixing coffee, refilling fruit, serving coffee, refilling juice, etc. We cleared our own table and took the dishes into the kitchen. I have stayed at this hotel 3-4 times a year for...

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Helpful?
Thank Sherie S
tucker
Reviewed 25 July 2016

Walking in the door was an unfresh smell. I asked how old is the property and was told about 20 years old. The clerk said why do you ask I said it smells really bad walking thru. I added you need some air freshener or something. It was a late check in and I had an early morning flight. In...

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Helpful?
Thank arjones3
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Our management team is working together on making sure this does not happen again. This is not an excuse, however because of the humidity here in San Antonio we get unwelcome...

Allen, United States
Reviewed 19 July 2016

Nice, clean hotel that offers a great value without giving up amenities. Hotel has been updated and has the appearance of a more expensive place to stay. The complimentary internet was fast and easy to connect to.

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Helpful?
Thank Craig F
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are so pleased to hear you were able to enjoy our hotel amenities. We look forward to your return back with us here in San Antonio.

Miramar, United States
Reviewed 18 July 2016

Unfortunately, the smell of the room, the A/C freezing up, bad drainage in the tub, stained comforter and smelly linen made this stay uncomfortable. The staff changed the linen but the smell stayed. It is hard to see at first sight as soon as you enter the room you have been assigned and find a white comforter stained with red...

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Helpful?
Thank Marilaura A
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Our management staff is working together on getting things in order so no one will experience anything like this.

Spokane, Washington
Reviewed 14 July 2016

Nice staff, nice rooms and I am sure the food is good. The workout room is a little small, but its a hotel. The check-in process was very efficient. This should have been an ordinary and unremarkable business stay. Finding this place though was **very difficult**. GPS took me in different directions - none of which was to the hotel....

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Helpful?
Thank trilete
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Unfortunately the city is working very hard on the construction near our location.

Houston, Texas
Reviewed 13 July 2016

Very friendly and accommodating staff. Great front lobby area with plenty of seating options. Breakfast buffet is awesome and has several delicious options. Rooms are kept clean. Common areas were just a bit warm, maybe due to the ceilings. Every customer service experience that we had was exceptional.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 90tamekay
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear how much you enjoyed your visit with us here. Breakfast is always wonderful with awesome customer service from all staff members. We look forward to your return back with us here in San Antonio.

St. Louis, United States
Reviewed 8 July 2016

It is unique in the way it was built- not what you expect and it is a nice surprise. I have been here 8-10 times and everything is always the same. Very clean rooms, very comfortable beds and pillows. Friendly employees, from the shuttle drivers to housekeeping. The restaurant is always very clean and the food, especially breakfast is great....

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Steven S
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. Our staff does an amazing job, our guests always leave happy as if they never left home. We are so glad you continue to come back and stay with us here. We look forward to your next return back with us here in San Antonio.

Richardson, United States
Reviewed 7 July 2016

We enjoyed our stay at the Hilton Airport Hotel in San Antonio. The staff were very friendly and helpful and the hotel is nice. The hotel is also very conveniently located for visiting the famed Riverwalk as well as other points of interest in the city. We will stay here again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Stephen H
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We are pleased to hear you had a wonderful stay with us here. Our staff does an awesome job ensuring all of our guests feel right at home. We look forward to your next visit with us here in San Antonio.

Vienna VA, United States
Reviewed 5 July 2016

Nice location, room, lobby staff, and amenities. Terrible housekeeping service and cleanliness. Rooms were not made up on time, not well cleaned, toilet paper was not fully re-stocked and our forth towel kept disappearing. When my father in law called to have his room made up at 9PM the last night, he was asked "aren't you leaving?"

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Daniel H
Lisa L, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you for your feedback on Hilton Garden Inn San Antonio Airport. We would like to apologize for the inconvenience you experienced while visiting us here in San Antonio. Our management team will be taking action on how our team is to speak with our guests.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the Hilton Garden Inn San Antonio Airport hotel located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 

Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Ave, San Pedro Avenue, San Antonio, TX 78216-2045
Region: United States > Texas > San Antonio
Price Range: $151 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton
Hilton Garden Inn San Antonio Airport Texas
Hotel Style:
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn San Antonio Airport staff and other travellers.
2 questions
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Belleville, Kansas
over a year ago

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Questions? Get answers from Hilton Garden Inn San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Centrally located but a little hard to find the first time”
chrisogan, 21 Dec 2016 | Read review
“Rooms away from the frontage road are quieter”
TravelingEngineer56, 1 Nov 2016 | Read review
“Parking is limited!”
the_kilpatricks, 6 Oct 2016 | Read review
“Ask for room away from indoor pool to avoid noise.”
JalapenoJane, 4 Jul 2016 | Read review
“Upper floor opposite the freeway but all seemed quite.”
tedkop, 8 Jun 2016 | Read review
5 of 5