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Hilton Garden Inn San Antonio Airport

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Hilton Garden Inn San Antonio Airport
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506 Reviews from our TripAdvisor Community

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Showing 491: English reviews
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Anaheim, California
Reviewed yesterday NEWvia mobile

The current reviews do not do this hotel justice. The hotel recently was converted from a Carlson hotel to a Hilton Garden Inn and completely refurbished. A great deal for only 20k points! I was impressed!

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Helpful?
Thank jdealman
Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 22 February 2017

I am very impressed with this Hilton Garden Inn. I truly was not expecting this - I expected your garden-variety (no pun intended) HGI, but it has the look and feel of a full-service, nice hotel. They have an open-air restaurant (probably my poor description, but like an atrium-style within the hotel) that also exceeded my expectations - well, actually...

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Helpful?
Thank kerriedoll
About Hotel's Favourite Review
Lisa L, General Manager at Hilton Garden Inn San Antonio Airport, responded to this review

WOW... Thank you for your review of the Hilton Garden Inn San Antonio Airport! We appreciate the feedback of our guests. We will pass this on to our Food and Beverages Department. We look forward to seeing you on your next San Antonio visit.

Reviewed 2 weeks ago

Staff was friendly and very helpful. Bed was comfortable. Foam pillows were not comfortable. AC was quiet. Toilet did not work well, wouldn't clearly flush unless I filled the back tank with water. Ice machines not working. Needs updated and I was told renovations are starting 4/10/17. Parking lot is small with no Diamond reserved spaces. This has been my...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 125hollyb
Kailey M, Front Office Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear 125hollyb, Thank you so much for taking the time to write a review regarding your recent stay with us. We are so happy that you choose Hilton Garden Inn Airport as your preferred hotel. We can't wait for you to see our new refreshed rooms once completed. If you could please email me at satah_agm@Hilton.com to continue discussion about...

Denver, Colorado
Reviewed 3 weeks ago

This specific hotel does not meet up with the Hilton brand, extremely disappointed, COULD NOT recommend! Did not need to hear about freight my desk ladies corset, the bed was so broke down that is was almost unbelievable. Brought up issues with front desk and got an "oh well, I am sorry!" Could not be more disappointed. Best part of...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kenneth M
Kailey M, Front Office Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear Kenneth M, Thank you for taking the time to write a review regarding your recent stay with us. I am truly sorry for the experience you had while staying here, this is not up to our standards. Renovations are underway, and we are excited to announce all of our beds will be replaced. If you would like to further...

San Antonio, United States
Reviewed 3 weeks ago

Stay somewhere else!! Staff is nice but that only go so far in the comfort of your stay. I had a large area of mold growing on my wall, my sleep number bed was popped, workout room stunk of mold and sweat.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank johncQ9232DG
Kailey M, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear johncQ9232DG, Thank you for your candid feedback. We are happy to say that our hotel will start renovations this week, this includes updating our rooms and brand new beds. We hope to serve your future travel needs. Best Regards, Kailey M

Missouri City, United States
Reviewed 3 weeks ago

So unhappy. Hotel is dingy, dirty, smells horrible, fitness room sucks and machines are broken. I have been a loyal Hilton Honors member and this hotel makes me re-think my loyalty. Please renovate this location asap.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Chinita S
Kailey M, Guest Relations Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear Chinita S, Thank you so much for taking the time to give us feedback regarding your recent stay. I am truly sorry for the experience you had with us. We start renovations this week, and hope you continue to choose Hilton as your preferred hotel. If you would like to further discuss your stay please reach me at satah_agm@Hilton.com...

atlanta, United States
Reviewed 3 weeks ago

Staff was the most friendly and accommodating.The room was clean and modern.The breakfast was not included. We were out so early for a graduation at the Air Force Base breakfast didn't matter. The last day of our stay we had breakfast in the dining room. It was cooked to order and delicious. Digital check in was awesome.our flight got in...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank N5835XYstevenh
Kailey M, Front Office Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Thank you so much N5835XYstevenh for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear such great comments from our guests. Your comments will be shared with our entire staff. We hope to serve your future travel needs. Thank you!

Phoenix, United States
Reviewed 3 weeks ago

The hotel LOOKS awesome. The ONLY complaint was the bed. It was super hard and there was an odor coming from the AC unit. It wasn't a horrible odor, just annoying. The dinner food was amazing. The staff was super nice. Just the bed was horrible.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank maryaQ1871YZ
Kailey M, Front Office Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear maryaQ1871YZ, Thank you so much for taking the time to provide feedback regarding your recent stay here at the Hilton Garden Inn Airport. It's good to hear the staff was accommodating. I do apologize for the odor from the AC. Your comments will be shared with staff to try and prevent this from happening in the future. Again thank...

Newcastle, WA
Reviewed 4 weeks ago

The hotel is conveniently located near San Antonio airport and it includes a full service restaurant and bar. The staff were very friendly and helpful with all aspects of our stay. They also made the event planning very easy.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank TravLJ
Holly R, Front Office Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear Travl_J, Thank you for taking the time to provide feedback regarding your recent stay with us at the Hilton Garden Inn Airport. We are so happy your stay was great, and our staff members were able to accommodate your needs. Your comments will be shared with the entire staff members. We hope to see you back in the near...

Birmingham, United States
Reviewed 5 weeks ago

The hotel is well located for visiting local attractions as well as access to the airport. The room was clean and well maintained. The staff is well informed, pleasant and efficient. Excellent breakfast experience!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 83kathleenp
Holly R, Front Office Manager at Hilton Garden Inn San Antonio Airport, responded to this review

Dear 83kathleenp, Thank you so much for taking the time to provide feedback regarding your recent stay. It's always a pleasure to hear from our valued guests that their stay was great. We hope to see you back in the near future. Thank you!

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax at the Hilton Garden Inn San Antonio Airport hotel located just five minutes from San Antonio Airport via complimentary shuttle service. Set in area attractions including San Antonio River Walk, the Alamo, and North Star Mall.Situated near a variety of businesses, this hotel boasts 1,100 sq. ft. of meeting space. Host a meeting or event for up to 65 guests and enjoy professional planning advice. Work in the 24-hour business center and make use of complimentary WiFi throughout the hotel.Savor delicious American specialties at Great American Grill or unwind with an evening drink in the inviting Lobby Lounge. Snack on treats from the 24-hour Pavilion Pantry convenience store. Re-energize with an invigorating workout in the modern fitness center or plunge into the pool. ... more   less 

Additional Information about Hilton Garden Inn San Antonio Airport

Address: 12828 San Pedro Ave, San Pedro Avenue, San Antonio, TX 78216-2045
Region: United States > Texas > San Antonio
Price Range: $153 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn San Antonio Airport 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Hilton Garden Inn San Antonio Airport Hotel San Antonio
Hilton San Antonio
San Antonio Hilton
Hilton Garden Inn San Antonio Airport Texas
Hotel Style:
#46 Business Hotel in San Antonio
#67 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn San Antonio Airport staff and other travellers.
2 questions
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Belleville, Kansas
over a year ago

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Questions? Get answers from Hilton Garden Inn San Antonio Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Centrally located but a little hard to find the first time”
chrisogan, 21 Dec 2016 | Read review
“Rooms away from the frontage road are quieter”
TravelingEngineer56, 1 Nov 2016 | Read review
“Parking is limited!”
the_kilpatricks, 6 Oct 2016 | Read review
“Ask for room away from indoor pool to avoid noise.”
JalapenoJane, 4 Jul 2016 | Read review
“Upper floor opposite the freeway but all seemed quite.”
tedkop, 8 Jun 2016 | Read review
5 of 5