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Everyone staff member that I encountered were all super nice and helpful. But here's what I didn't like: used bar of soap in the bathtub, several hairs in bathtub and on vanity in bathroom, the rooms have kitchens but they are not stocked, you have...More
1 Thank Bart M
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - ColonnadeResponded 14 July 2015
Thank you for providing us with details about your stay. I am so disappointed to hear you experienced cleanliness issues and that our amenities were not to your satisfaction. Please accept my deepest apology. To prevent this from happening again, I will be retraining our...More
I did not read previous reviews of this property before I booked it. Shame on me! I stay at Extended Stay Hotels all the time. I understand their concept and know what to expect.
In almost 10 years of reviewing for Trip Advisor I can...More
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - ColonnadeResponded 24 April 2015
I received a copy of your review, and wanted to take a moment to personally respond. The room conditions you described are unacceptable and I sincerely apologize for your experience. To uphold our company's high standards, we will using your comments as a training tool...More
I got this room for $34 per night on Hotwire, and I still felt I overpaid. The hall smelled of smoke. The room was dirty. The hotel was outdated. I wouldn't have minded if I was looking for a one-star hotel, but a two and...More
1 Thank Anna S
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - ColonnadeResponded 7 April 2015
I received a copy of your review, and wanted to take a moment to personally respond. While I appreciate kind comments regarding our staff, the situation you described regarding the hotel and guest room is truly regrettable. We are very sorry for your experience. Your...More
We had stayed at this motel in the past and were very happy with our stay there. I booked online, and could not beleive the condition of the room. Everything was outdated. Carpet was stained and dirty. Bathroom floor was old and stained. Behind toilet...More
Thank Sara S
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - ColonnadeResponded 9 March 2015
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that there were cleanliness issues in your room during your stay. To uphold our company’s high standards, we will be coaching our staff moving...More
Halls smell like smoke and dirty. Bathroom looked like it had fungus stains next to bathtube which could be a health hazard. Smoke would come in room even though I had a smokeless room until we used a towel on the bottom part of the...More
Response from Manager_11525, General Manager at Extended Stay America - San Antonio - ColonnadeResponded 25 March 2015
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all comforts of home, so I'm disappointed to hear that you experienced cleanliness issues during your stay. To ensure that a situation like yours...More
USD 71 - USD 104 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio ,
Extended Stay San Antonio ,
San Antonio Extended Stay ,
Extended Stay America - San Antonio - Colonnade Texas