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Extended Stay America - San Antonio - Colonnade

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77 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Antonio - Colonnade
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Showing 72: English reviews
Reviewed 28 August 2013

We stayed in this hotel for 4 nights in June 2013. Our room was recently remodeled, very clean, and very quiet. I loved the "homey and relaxing feel". This hotel made for a very relaxing vacation. We were able to unload all of our belongings and never felt cramped even with our 3 kids. All if the linens were very...

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Helpful?
Thank Mackmegan
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your clean, quiet room and our hotels relaxing atmosphere. As well, it is great to read that you enjoyed all of the amenities our hotel had to offer. Thank you again for your kind...

Houston, Texas
Reviewed 30 July 2013

The hotel is in an excellent location, the hotel has excellent staff, however; it is amazing that a hotel in this location can be as run down on the inside as it is. The hallways are dated, the rooms are dated, and they both smell musty and damp. I was away for a short vacation, but to imagine someone spending...

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Thank Andrew P
Reviewed 26 July 2013

Excellent customer service, ggreat staff,excellent spacious rooms, i highly recommend this hotel to my friends. Rooms are clean, spacious, well designed, staff is courteous, professional, i had a wonderful experience and i would recommend this hotel to all my friends

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1Thank tiger1224
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with out stay and hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Cedar Hill, Missouri
Reviewed 17 July 2013

We recently stayed at this location during a basketball tournament. The staff was friendly, but there were several issues from the very beginning. The room was very dirty. The walls had markings and grease on them. The cabinets had leftover tortilla chips from a previous guest. Upper cabinets and lower drawers had grime that appeared to be from someone's dirty...

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1Thank Sashagirl_13
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your room was unclean at check-in and that you had to wait for clean linens. I discussed your comments with the team, and we are working together to develop action plans to improve our cleaning and laundry procedures which will ensure these types of situations do not...

Crowley, Texas, USA
Reviewed 16 July 2013

I spent one night in San Antonio with my husband, two kids and mother-in-law. The room was perfect for us with two queen beds and a sofa bed. We all enjoyed a late night swim and the water was great! My only complaint is that the bathroom was not nearly as clean as it should have been. The toilet had...

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Helpful?
Thank librarygoddess76036
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am glad that you enjoyed your room and late night swim. Still, I am sorry to hear that the level of cleanliness in your bathroom was not in line with our company's standards. In response to your feedback, I am going to coach our housekeeping staff on how to clean...

Deer Park, Texas, United States
Reviewed 11 July 2013

From the moment my wife and I checked in Dennis made us feel right at home. We arrived the night of July 4th and he gave us a great recommendation on where to watch fireworks at. He was very helpful and explained everything in great detail. He even took the time to explain what GOESH stood for.

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2Thank Brad S
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Brad - Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our staff, especially Dennis. We are so glad that you and your Wife got to enjoy some 4th of July fireworks in the area! Thank you again for posting your review. I do hope that you will return to our hotel, or...

Houston, Texas
Reviewed 8 July 2013

Dennis was very friendly when I arrived. Excellent price - great room. I love staying at Extended Stay! I love the dining bar area - very unique. Location of the hotel was great because of the quietness in the area but also easy to access the highway and streets.

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Thank paty1973
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Paty - Thank you so much for posting a review of our property. I am glad to read that you were pleased with our friendly staff, especially Dennis. As well, I am pleased that you liked your room and the dining bar area. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 7 July 2013

We only stayed one night but felt as comfortable as we do at home. Great hotel for an even better value. The location made it easy for us to get around with lots of places to eat in the area. Staff was very friendly and helpful. Room was clean and had everything we needed. We really enjoyed our stay!

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Thank Zulmie
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with our location and friendly staff. As well, I am pleased that you liked your clean room and all of the amenities our hotel has to offer. Thank you again for your kind words. The...

Crowley, Texas
Reviewed 14 June 2013

Very Friendly Service, awesome internet service, i like the grab and go breakfast . very quiet peaceful and i like the Closeness to Fiesta Texas, the River Walk and Sea World. We liked it so much we are returning in August.

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Thank Emily F
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Emily - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our grab-and-go breakfast as well as our hotel's location. We truly enjoyed having you stay with us and hope that you will return to our hotel, or any of our other brand locations, in the...

Sønderborg, Denmark
Reviewed 12 May 2013

I stayed here with my two kids. The price was good and the location convenient. I wasn't completely happy about the layout of the room. 'Would have appreciated a proper dining table instead of eating on bar stools. The room also smelled vaguely of smoke and was a bit moist, not in an overwhelming or bothersome way, just lingering in...

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Thank PhilDK2010

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Antonio - Colonnade

Address: 4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $107 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Antonio - Colonnade 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio
Extended Stay San Antonio
San Antonio Extended Stay
Extended Stay America - San Antonio - Colonnade Texas
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Questions & Answers

Questions? Get answers from Extended Stay America - San Antonio - Colonnade staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get a room that is at the end of the hallway, its faster to walk the stairs than to wait for the elevator.”
 of 5 bubbles hnre, 4 Aug 2016 | Read review
“The top floor was pretty quiet as there isn't anyone above you walking around but you can still hear people.”
 of 5 bubbles fedzman, 13 Jun 2016 | Read review
“Stay here if you are broke and there is no other place available.”
 of 5 bubbles N9684VMannas, 23 Mar 2015 | Read review
“We had rooms on third floor and first and all were great”
 of 5 bubbles 342yvonnej, 8 Sep 2013 | Read review
“Can't give a tip for a good room, when these are so horribly dated, perhaps choose a room in another hotel close to this location.”
 of 5 bubbles 825andrewp, 30 Jul 2013 | Read review
5 of 5