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Fairfield Inn & Suites San Antonio Airport/North Star Mall

Fairfield InnUSD 110*
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#133 of 354 Hotels in San Antonio
GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Fairfield Inn & Suites San Antonio Airport\/North Star Mall
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208 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites San Antonio Airport/North Star Mall
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Showing 199: English reviews
Houston, Texas
Reviewed 9 December 2015

I booked a room here about two weeks ago and I had NO idea that it was undergoing a full renovation. There was nothing on the Marriott website that indicated anything was out of the ordinary. So we were quite surprised to walk in and find a tiny desk and a path to the elevator. Breakfast was across the parking...

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Helpful?
Thank uthoudad
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for taking the time to review our hotel. We are pleased that our employees were able to make your stay a memorable one, and apologize that the renovation wasn't properly communicated to you. It is an unfortunate, but necessary process that we have to go through to keep up with the standards of a Marriott hotel. We plan...

Houston
Reviewed 26 November 2015

This place is quiet and has good free hot breakfast! Very centrically located! We stayed here on May 8 thru May 10th 2015 and loved it!! I brought my family and all had a great time bonding and hanging out at the nearby area attractions! Beds are VERY comfortable, room is very spacious! WiFi internet in room! People here are...

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Helpful?
Thank Jose S
Andrew C, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Thank you for reviewing our hotel Jose. We are very glad to see that you enjoyed your stay with us. We look forward to seeing you on your next trip to San Antonio!

Austin
Reviewed 27 October 2015 via mobile

I give this three stars only because the lady working the breakfast area was amazing and basically waited on everyone with a smile and worked her tail off. The rooms was just okay, and the feel of the hotel is not your typical higher class Marriott property. It was fairly cheap so maybe that is why...thought it would be a...

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Helpful?
Thank Austinmike28
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Hello Austinmike28, Thank you so much for choosing to stay with us at the Fairfield Inn & Suites on your most recent trip to San Antonio, we greatly appreciate your business and Marriott loyalty. I am very sorry to hear that you were not 100% satisfied with the current condition of our property...with that being said I would like you...

Midland, Texas, United States
Reviewed 8 September 2015

Very clean, well maintained, but you notice that everything needs urgent renovation. If you are looking the same standard as other Fairfield Inn around, you'll be disappointed, but only because of that "old hotel" feeling. Staff is wonderful, very attentive, and willing to make you feel like home. They deserve a complete hotel overhaul. For the same amount of money...

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Helpful?
Thank JALKMFE
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Jalkmfe, I would first like to thank you for staying with us at the Fairfield Inn & Suites - San Antonio Airport/North Star Mall. I am very glad to hear that you were happy with your stay with us! We pride ourselves on our excellent customer service and room cleanliness...so I'm happy to know that holds true for our...

Reviewed 6 September 2015 via mobile

Two stars because they did change us rooms and they did not charge us for the night after they couldnt change us again. I checked in to a double bed room. The room was tiny, my wife and two kids where bumping into each other trying to walk around. The beds are super small, look like full size bed feels...

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Helpful?
Thank Andres J
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Good Afternoon Andres J, First and foremost thank you for staying at the Fairfield Inn & Suites - San Antonio Airport/North Star Mall. I am terribly sorry to hear of the numerous amounts of issues you encountered during your stay with us recently. Unfortunately the size of your guest room is out of my control and I'm sorry that you...

Reviewed 23 August 2015 via mobile

This property is a big let down and does not meet the typical Marriott standards. I must first say that the young man who checked me in was awesome - great customer service! He earned this review 2 stars. As for the room.... It stinks of mold! Badly! The air conditioner lacks power and can not adequately cool the entire...

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Helpful?
Thank TheTravelingAnd
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Hello TheTravelingAnd, I am very sorry to hear that your stay with us was not a pleasant experience. However, thank you very much for the positive comment regarding our Front Desk Associate whom checked you in upon arrival; I will be sure to pass along your comment to him! As for the current condition of our hotel and your guest...

Nixa, Missouri
Reviewed 7 August 2015

I reserved rooms directly from the hotel website. We got in at approximately 230am. The hotel common areas were dingy and smelled of mildew. I had reserved a room with 2 beds, when we got to our room it was a king bed with a fold out sofa. I went back downstairs to tell them it was the wrong room...

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Helpful?
Thank astitt2015
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Astitt2015, I am very sorry for the multiple issues you faced during your most recent stay with us here at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. Unfortunately on busy weekends we do run into situations were Marriott has over-booked our hotel and certain room types can not be guaranteed throughout the late night hours. I...

Texas
Reviewed 25 July 2015

While the staff here is pleasant the property is not well kept and the location is not desirable. It is OK if you just need a quick stay to catch a flight, but otherwise I will choose another property on my next trip,

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Helpful?
Thank ERL972
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear Lee972, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere...

Reviewed 24 July 2015

There was hair in my bathroom all on the floor and it is certainly expensive for the way it looks. There were stains on my sheets and bedspread. It is not modern at all. Thank goodness they are getting a renovation done. Now, they just need to work on their cleanliness. New beds will certainly help also. The staff was...

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Helpful?
Thank mnconlee
Brandon A, Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Dear mnconlee, First and foremost thank you very much for choosing to stay with us at the Fairfield Inn & Suites San Antonio Airport/North Star Mall. I am very sorry to hear of the issues you have mentioned that you endured during your stay. I can ensure you that this response has turned into a major training exercise for our...

Marysville, Ohio
Reviewed 12 July 2015

I had booked a king bed but due to some renovation issues they had to give me a queen room WITH a huge whirlpool tub on the first floor - BUMMER (NOT)!! I did not realize they had a hot tub in the pool area as well which is rare these days. Next time I will bring my suit. Breakfast...

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Helpful?
1Thank Jennifer S
Brandon A, Guest Relations Manager at Fairfield Inn & Suites San Antonio Airport/North Star Mall, responded to this review

Greetings Jennifer S., Thank you so much for choosing the Fairfield Inn & Suites San Antonio Airport/North Star Mall as your hotel of choice for your travels to the San Antonio area! Thank you also for your understanding of being moved from our original room-type...it was greatly appreciated! We hope to see you again on your next visit to San...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
NEWLY-RENOVATED! The Fairfield Inn San Antonio Airport/North Star Mall hotel features renovated rooms and lobby just a half mile from the terminal. Guests appreciate our free perks including airport shuttle, WiFi and hot breakfast. Rest peacefully in redesigned rooms with flat-screen TVs, blackout curtains and plush bedding. Take a dip in our pool or get in a workout at our 24-hour fitness center. Join us every morning for a complimentary breakfast buffet where we’re serving up hot and cold favorites. Why hassle with downtown options when you can choose the newly-renovated Fairfield Inn San Antonio Airport/North Star Mall? ... more   less 

Additional Information about Fairfield Inn & Suites San Antonio Airport/North Star Mall

Address: 88 NE Loop 410, San Antonio, TX 78216-5801
Region: United States > Texas > San Antonio
Price Range: $123 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites San Antonio Airport/North Star Mall 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Fairfield Inn San Antonio Airport/North Star Mall Hotel San Antonio
Fairfield San Antonio
San Antonio Fairfield Inn
Fairfield Inn & Suites San Antonio Airport/North Star Mall Texas
Hotel Style:
#9 Green Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and other travellers.
1 question
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South Padre Island, Texas
5 months ago

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Questions? Get answers from Fairfield Inn & Suites San Antonio Airport/North Star Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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Prices are for 1 room, 2 adults
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