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Westin La Paloma Resort and Spa

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#16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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Westin La Paloma Resort and Spa
Westin La Paloma Resort and Spa
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2,692 Reviews from our TripAdvisor Community

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Showing 2,665: English reviews
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Saint Paul, Minnesota
Reviewed 5 days ago NEW

Stayed at Westn Lapaloma for a quick sunny get away. Very nice resort. Very relaxing. Offers an adult only pool which was a great option. There is a water slide and pools for families. Resort is nice and quiet. Food was ok on site. Tried two different restaurants on site. One restaurant server would be ranked below average. Would suggest...

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Helpful?
Thank Bertram5
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience. We are glad to hear that you were able to enjoy a few of our many rejuvenating amenities on property. We are always looking for ways to elevate our guests experience so I would like to assure you that your suggestion for additional activities will be share with our leadership team. We certainly look...

West Chicago, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

This cannot be understated, this staff is so helpful and courteous, I stayed in "C block", just about in the middle of a very large but well appointed property. (TA recommendation) There are golf carts with drivers for the asking to whisk you away to your quiet corner or commander your shopping bags. The walk ways to and from rooms,...

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Helpful?
2Thank NecieO
About Hotel's Favourite Review
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for you such a detailed and thoughtful review about your most recent stay with us. We take great pride in our location to vibrant local attraction and our rejuvenating amenities and scenery. We are looking forward to seeing you again during your next stay. Be Well, Jim Morrissey-General Manager

Queen Creek, Arizona
Reviewed 5 days ago NEW

I stay here at least once a year and love it. If you get a desert view room you'll see the storms roll through Tucson in late July. It is amazing. Always a nice relaxing place. On weekend they used to have someone that sang and play guitar by the pools. That was one of my favorite parts, but my...

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Helpful?
Thank kjdorer
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5- star review. We are so pleased to hear that your stay exceeded your expectations. We appreciate your continued loyalty and certainly look forward to your next stay with us. Be Well, Jim Morrissey- General Manager

Charlottesville, Virginia
Reviewed 1 week ago via mobile

The drive up is beautiful and the rooms and main lobby look nice. Room smells a little. The pool isn't as beautiful as the photos suggest. Pool food and drinks are meh, seriously overpriced and they serve cheap flip flop wine! Disappointed.

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Helpful?
Thank riverrunmom
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience. I do apologize that our 5-pool oasis and drink selection did not meet your expectations. I will bring your concerns about our drink options to our leadership team to see how we are able to elevate that experience for you and our other guests. We do hope that you will...

Reviewed 1 week ago via mobile

I will never come back here. Waiting 2 and a half hours past check in time was unexceptable! And being told to just wait by the pool or go to the resturant... For the price you pay it is not worth it. The lobby is the only nice place on the whole property. Half the people at the front desk...

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Helpful?
Thank Jessica S
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

I do apologize that your experience did not meet your high expectations and the customer service did not meet our even higher Westin Brand Standards. Your concerns have been shared with our leadership team so that we may address your issues properly. I do apologize that you felt as though our 5-pool oasis was over crowded. With mid-January thru mid-May...

Chandler, Arizona
Reviewed 1 week ago via mobile

Went to the Westin as our normal place was booked. Very nice hotel. Rooms were very nice and comfortable. Views are very good. Also went to the Red Door spa. Had a great massage. Pool area was very crowded but we found chairs and had a good time. Definitely nice place to stay.

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Helpful?
Thank Leslie O
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your wonderful review. We are very pleased that we were able to exceed your expectations and provide you with an exceptional experience. We certainly look forward to seeing you again. Be Well, Jim Morrissey-General Manager

Reviewed 1 week ago via mobile

We have stayed in many hotels across many countries and we were looking forward to our stay, especially in light of the heat wave. Pros Nice setting Updated room Quick service after we got hold of someone Contigo was AMAZING for dinner Cons Pool area was in disarray with dangerous cracked pavers leaving rock shards to cut feet. Towel service...

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Helpful?
Thank Michael S
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience. We do apologize that your pool experience did not meet your expectations in regards to service and crowds, or our even higher Westin Brand Standards. Your concerns have been brought to our leadership team as we are always looking for ways to elevate and improve our guest’s experience. We do...

Reviewed 1 week ago via mobile

We are spending a week at each of 4 resorts in the north Tucson area, this one, Wyndham Westward Look, Loews Ventana Canyon, and Hilton El Conquistador. See my other reviews for comparison, trip ends March 23. You can't go far wrong with any of these! That said, the Westin is over-the-top elegant and has you dancing on the stars....

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Helpful?
Thank Randall J
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5-Star review and detailed comments regarding your stay. We are so pleased to hear that your stay exceeded your expectations. We take great pleasure in providing you the most refreshing and rejuvenating experience possible when staying with us. We certainly hope you enjoy the rest of your time in Tucson and look forward to seeing you...

Boston, Massachusetts
Reviewed 1 week ago

The Westin la Paloma's has beautiful grounds, pools and facilities, as well as the wonderful, friendly and helpful staff. From beginning our journey we arrived from Boston with a toddler passed out on my shoulder. I can't remember his name but whoever helped us to our room was great and allowed me to focus on my daughter while he brought...

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Helpful?
Thank varone
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your outstanding review! We are so pleased to hear about your stay and will be recognizing Kathryn at the Courtside Deli for her outstanding service. We certainly look forward to seeing you and your family again during your next visit. Be Well, Jim Morrissey- General Manager

Columbia, Maryland
Reviewed 1 week ago

The property has some really nice views of the mountains and great walking spaces. I was there in Feb for a convention. The meeting rooms are nice and meeting staff very nice. The food at the convention was awesome. Thank you chef! The restaurant staff is either slow or do not really care, not sure what it is. Restaurant has...

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Helpful?
1Thank Marty R
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time for sharing your experience with us. I am glad to hear that your convention when smoothly and will be sure to send your thanks to our Chef. I do apologize that your experience with our Make A Green Choice was not properly explained and to your satisfaction. Your satisfaction with the cleanliness to your...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Region: United States > Arizona > Tucson
Price Range: $209 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Westin La Paloma Resort and Spa staff and other travellers.
41 questions
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“desert view”
 of 5 bubbles kjdorer, 22 Mar 2017 | Read review
“think all have lovely views..we were on the golf course side, but the desert side is also pretty”
 of 5 bubbles 710gayleb, 16 Mar 2017 | Read review
“no elevator so first floor might be a good choice”
 of 5 bubbles Shybz, 14 Mar 2017 | Read review
“Upper floors offer the best views.”
 of 5 bubbles Pollywb, 11 Mar 2017 | Read review
“A Building”
 of 5 bubbles tamaralea, 7 Mar 2017 | Read review
5 of 5