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Comfort Suites at Tucson Mall

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#69 of 129 Hotels in Tucson
Certificate of Excellence
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107 Reviews from our TripAdvisor Community

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Showing 98: English reviews
Anchorage, Alaska
Level Contributor
132 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 April 2014

Okay 3-Star hotel. Nothing special, but definitely worth the rating. We got a fairly good deal with Priceline so that helped. Nice room. It was a mini-suite with two queen beds. The breakfast in the morning was free. Okay selection. We must have been here when the hotel was near full as the free breakfast had a lot of people... More 

Helpful?
Thank Robert H
FocusHospitality, Owner at Comfort Suites at Tucson Mall, responded to this review

Dear Robert H, Thank you for taking the time to review our hotel. We appreciate your feedback. We will definitely focus on insuring breakfast is replenishing quicker and the trash is monitored better. We want your next stay to be a WOW too. We'll work on making that happen and hope that you will come back soon. Thanks for your... More 

Arizona
Level Contributor
266 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 24 February 2014

Hearing that Comfort Suites was through renovating this property, I booked a night for a special occasion. What I found was rather curious. I was greeted and checked in by a very pleasant young man in the afternoon of the 22nd. He couldn't have been nicer and offered a 1 PM check out if we needed. The lobby was immaculate.... More 

Helpful?
1 Thank retdeltee
FocusHospitality, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for returning to our hotel to see the renovations being completed. We appreciate the positive comments you shared. We also appreciate knowing your negative experiences and thoughts during your recent visit. You have address several areas of the hotel in your review and we are working with our team members to improve those areas. You noted... More 

Owasso, Oklahoma
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 February 2014

Check-in was listed as 3:00 p.m. We tried to check in shortly after 3:00 and were told that there would be a slight delay because the rooms weren't cleaned yet. It was after 4:00 when we finally got checked in. Reservation was for a Non-smoking King bed suite. We were given a room with 2 Queens handicap room with no... More 

Helpful?
Thank Carole F
Phoenix, Arizona
1 review
Reviewed 24 December 2013

Clean and neat however: shower head leaked, tub made noise when you got in; exhaust fan loud; hole in wall behind room door; screw holes in wall next to vanity. Requested a quiet room: Hall quieted down at 11P.M. Fri; and 2:30 A.M. Sat. Breakfast Sat was good; Sun tried 3 times but no seats. All in all: poor maintenance;... More 

Helpful?
Thank hikerguy2013
FocusHospitality, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear hikerguy2013, We are very sorry to read that your stay was not pleasant. We have investigated the issues and are working with our team members to ensure future guests do not experience such incidents. Thank you for taking the time to share your experience. It does help us to improve our guest's stays. We hope you will reconsider another... More 

Wittmann, Arizona
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 November 2013

I recently spent a weekend in Tucson (attending a dog show) and stayed at the Comfort Suites at Tucson Mall. The staff was awesome. I can't single one out, they were ALL great. The facilities are clean and up to date. I even had a walk-in shower! I travel with a service dog and Skye was welcomed warmly. The breakfasts... More 

Helpful?
Thank Linda L
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear Linda L, Thanks so much for taking the time to review our hotel. We're all so pleased to know that you enjoyed your visit. It was a great pleasure to have you stay with us. We certainly hope to welcome you back in the near future. Sincerely, Sue Lemon V.P. Sales and Marketing Focus Hospitality Management More 

Arizona
Level Contributor
266 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 13 November 2013

I needed a quick spot to stay for a procedure the following day. I arrived at the hotel, was checked in to the last room on the top floor corner. Property wasn't full. What a night! The A/C unit sounded like a road grader, the wallpaper was peeling, the sprinkler head was broken over t. The mattresses sank. The water... More 

Helpful?
Thank retdeltee
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for taking the time to review our hotel. I am so sorry your stay was much less than wonderful. Through our renovation, we managed to keep our guests away from the areas of renovation. Clearly we failed to do this with your visit. We sincerely apologize! I do want to share that the hotel's renovations will... More 

Saint Louis, Missouri
Level Contributor
563 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 1 November 2013

Another Choice location that's initially difficult to find but is convenient to get around town while you're there. Again, the TP and facial tissue are less than great. Basic breakfast offerings. The staff was helpful with printing from the internet.

Helpful?
1 Thank suburban-countess
Katy, Texas
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 October 2013

My family and I truly enjoyed our stay at this facility. It was in a great location. It was close to many great things to do. The staff was professional yet very personable, everyone greeted us with a great smile.

Helpful?
Thank Lori W
Baltimore, Maryland
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 October 2013

It is your basic Comfort Inn, but staff makes it great. Check in was amazing. Although we did arrive pass business hours, Luis stuck around and made sure everything was fine. Luis was amazing and went above and beyond being helpful. Not only all of our requests were accommodated, but totally anticipated any additional needs and requests. Super nice guy.... More 

Helpful?
Thank Nostalgia212
San Jose, Costa Rica
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 30 September 2013

I decided to book this hotel because it was conveniently located. Very close to the mall, restaurants, major attractions and to the center of town. The receptionist was polite and check-in was done quickly. The reception area is cleaned and polished. My room was located on the first floor. The room was large, equipped fairly well, looked clean but there... More 

Helpful?
Thank O_SanJose

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all newly renovated Comfort Suites® at Tucson Mall is centrally located one block west of the Tucson Mall, and is near several popular points of interest including University of Arizona and downtown Tucson. Our guests enjoy the convenience of walking to a great variety of dining and shopping venues. And a short drive to Interstate 10 will get you to Tucson area attractions easily and quickly.All new suites include spacious sitting areas with queen-size sofa sleepers, desks or tables, coffee makers, microwaves, refrigerators and laptop-compatible safe. Complimentary wireless internet access keeps you connected and premium TV channels on a flat panel television are offered for your entertainment. For a truly leisurely stay, take advantage of the suites with whirlpool bathtubs.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites at Tucson Mall the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.In addition to free breakfast, we offer free wireless high-speed wireless Internet access, free local telephone calls, free weekday newspaper, new fitness center and an outdoor heated pool with whirlpool.In addition to free WI-FI, business travelers will appreciate conveniences like access to copy and fax services. Business suites featuring spacious work desks, ergonomic chairs and two telephone lines are available. There are banquet and meeting rooms available to accommodate most events and business functions.The Comfort Suites at Tucson Mall is the best stay and best value for vacation getaways and business travel to the Tucson area. ... more   less 

Additional Information about Comfort Suites at Tucson Mall

Address: 515 West Automall Drive, Tucson, AZ 85705-6008
Region: United States > Arizona > Tucson
Price Range: $111 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites at Tucson Mall 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Comfort Suites At Tucson Mall Hotel Tucson
Comfort Suites Tucson Mall
Tucson Comfort Suites
Hotel Style:
#42 Family Hotel in Tucson
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Questions & Answers

Questions? Get answers from Comfort Suites at Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask for a room with a beautiful view.”
 of 5 bubbles mermaidsylvia, 1 Nov 2016 | Read review
“We always request a top floor room so there is no one above us.”
 of 5 bubbles smarly, 17 Oct 2016 | Read review
“Avoid room 307”
 of 5 bubbles J4028FFbrucel, 22 Jun 2016 | Read review
“If you like the pool......stay on the 1st floor at the end of the hall toward the pool. Easy access just outside the door.”
 of 5 bubbles tinabN9017XV, 22 Apr 2016 | Read review
“Be sure to tell them you have a dog in advance as they reserve the first floor for the pet rooms.”
 of 5 bubbles 446edc, 13 Nov 2015 | Read review
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