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Hilton Tucson East

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1 room 2 adults 0 children
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Hilton Tucson East
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854 Reviews from our TripAdvisor Community

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Showing 828: English reviews
Fort Worth, United States
Reviewed yesterday NEW

The air conditioner and heater were broken in my hotel room. The hotel needs remodeling, it is in a great location, and has great food in the restaurant, within walking distance to several restaurants. Staff was friendly and room and hotel were clean.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank A1851SWtracyt
Reviewed 2 days ago NEW

After staying at this property for a soccer tournament, I was very much disappointed that this property falls under the Hilton brand. Our experience was not very good and the service recovery was even worse.

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Helpful?
Thank Jason M
Reviewed 3 days ago NEWvia mobile

This is my second favorite Hilton. The staff was great. Had a great time talking to Pablo at the front desk. The area is great and safe. The grounds are beautiful. Will stay again in the summer with my family.

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Helpful?
Thank Giesis A
Bloomington, Illinois
Reviewed 3 days ago NEW

I have stayed at this Hilton many times before and every time the service gets better. Next time I visit Tucson, you better believe that I will be staying here. Also in the summer right in front of the hotel and across the roadway is an overpass that is loaded with Mexican Bats and around 7 pm they start assembling...

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Helpful?
Thank Rafael R
Phoenix, United States
Reviewed 6 days ago NEW

The hotel staff was very pleasant. The bed was the typically reliable Hilton bed - very comfortable. Unfortunately, the overall room condition was not up to Hilton standards in my book. It was a "tired" room in great need of repairs and an update. Stained and torn carpet, tarnished fixtures, stains on the ceiling, broken security latch, etc.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 362bradk
pascoeamanda, Manager at Hilton Tucson East, responded to this review

Thank you for your feedback regarding your recent stay. I am sorry to hear of your disappointment with your recent stay. I am happy to let you know that we are going through a full hotel renovation this year. I hope that you will join us again in the future once it is completed.

Portland, Oregon
Reviewed 1 week ago

We have stayed here over the Christmas holidays for the last 3 years. I have usually said great things about this hotel but this year things were different. Our first room was not great. The air conditioning/heat system sounded like a jet plane. We had people come to our floor at 1:30am and talk in loud voices right outside our...

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Helpful?
Thank ryanpeg
pascoeamanda, Manager at Hilton Tucson East, responded to this review

Ryan, please allow me to apologize on behalf of the entire team. I am so disappointed that you had so many issues. I would love to discuss your stay further. Please contact me at amanda.pascoe@hilton.com Best Regards, Amanda Pascoe Director of Housekeeping

Las Vegas, Nevada
Reviewed 1 week ago

Stayed with the family here. Beds were really comfortable. Very satisfied and will stay here again during my next trip to Tucson. Front desk was extremely welcoming and even put the space heater towards me because it was freezing outside when I checked in!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jessica G
pascoeamanda, Manager at Hilton Tucson East, responded to this review

Jessica, thank you for your great feedback regarding your recent stay. We are so pleased you enjoyed your time with us. We look forward to welcoming you back!

Chicago, Illinois
Reviewed 1 week ago

The customer service at Hilton east side was outstanding! Not only was the team friendly, they bent over backwards to make sure our stay was wonderful. The onl The customer service at Hilton east side was outstanding! Not only was the team friendly, they bent over backwards to make sure our stay was wonderful. The rooms were clean, however they...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sarahbD4524VP
pascoeamanda, Manager at Hilton Tucson East, responded to this review

Sarah, Thank you for your kind comments regarding our team. We are so pleased that you enjoyed your time with us. I am happy to also let you know that we are doing a full renovation of the hotel this year. Hope to see you back when we are completed! Best, Amanda

Reviewed 1 week ago via mobile

We fled to Tucson for a few days to escape the Chicago winter. We stayed with family, but called Hilton to ask about using the pool. We are HH members and we stay at Hilton hotels often, so we were not surprised when Pablo, the manager at the Tucson East, totally set us up! He offered us the opportunity to...

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Helpful?
Thank FiveHappyTravelers
pascoeamanda, Manager at Hilton Tucson East, responded to this review

Thank you so much for your wonderful review. Your comments have been shared with our executive team. We look forward to hosting you and your family again in the future!

Tucson, Arizona
Reviewed 2 weeks ago

-Good service -Better wifi(complimentary) -The Gym maybe bigger? -room is cleaned daily which is good -prices are good sometimes, but they can also be crazy expensive -all rooms should have a fridge and microwave!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank esagadraca27
pascoeamanda, Manager at Hilton Tucson East, responded to this review

Thank you for your feedback. We do have microwaves and refrigerators available upon request if you would like one during your next stay. Thank you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A modern atrium lobby hotel with all-interior corridors in Tucson; this upscale hotel has a 7-story atrium lobby window that showcases the Catalina Mountain Range views. Guestrooms with King or 2 Queen beds and free Internet. Executive Level Rooms available with private key access floors, include access to the private lounge serving deluxe continental breakfast, all day snacks and beverages, and evening manager's reception with beer, wine and soda bar; additional amenities include turn down service and nightly snacks. Premium location close to Park Place Mall, attractions, business and shopping. Free parking. Restaurant, gift shop, pool, whirlpool, and exercise room. ... more   less 

Additional Information about Hilton Tucson East

Address: 7600 E Broadway Blvd, Tucson, AZ 85710-3705
Region: United States > Arizona > Tucson
Price Range: $160 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Tucson East 3.5*
Number of rooms: 232
Reservation Options:
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Also Known As:
Hilton Tucson East Hotel Tucson
Tucson Hilton
Hotel Style:
#33 Family Hotel in Tucson
#46 Business Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Tucson East staff and other travellers.
3 questions
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Washington DC, District of Columbia
3 months ago
Beaverton, OR
2 months ago

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Questions? Get answers from Hilton Tucson East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“None of the showers have fans and the steam sets off the fire alarm”
 of 5 bubbles MicheleD773, 28 Dec 2016 | Read review
“Staying up higher and towards tends to be more quiet.”
 of 5 bubbles nud4lif, 5 Nov 2016 | Read review
“the mountainview was worth it”
  • view from our terrace
 of 5 bubbles triciagreg, 22 Oct 2016 | Read review
“Mountain and or pool”
 of 5 bubbles patricia026, 18 Oct 2016 | Read review
“One near an elevator, so you don't need to use the stairs.”
 of 5 bubbles R7624SKlauram, 1 Aug 2016 | Read review
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