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JW Marriott Tucson Starr Pass Resort & Spa

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#9 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
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JW Marriott Tucson Starr Pass Resort & Spa
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1,877 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Tucson Starr Pass Resort & Spa
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Showing 1,850: English reviews
Gilbert, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 March 2015

As a business owner, I travel down to Tucson every month. I have stayed at the Starr Pass while conducting business since 2008 & the service never falters from the time before. The staff(there are way too many to list here. The following names of just some who I have the pleasure of seeing every time I'm there) from the... More 

Helpful?
2 Thank Angela R
Jacksonville Beach, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2015

I stayed at the JW Marriott Star Pass for 3 days (Friday, Saturday and Sunday). The resort is located in a great area with stunning sunset and night time city light views however it was some what disappointed in the customer service provided by the staff at the outdoor patio restaurant located just downstairs from the lobby. I ate at... More 

Helpful?
1 Thank Alan D
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Dear Valued Guest: Thank you for taking the time to share your experience at the JW Marriott Tucson Starr Pass Resort & Spa. Our associates take great pride in upholding the standards of excellence in service that is provided at a JW Marriott property. We thank you for providing us with an opportunity to learn about your experience. We are... More 

Baton Rouge, Louisiana
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 11 March 2015

We stayed here before we left Arizona sometime in 2013. We have always gone to this place to get the drinks at the beautiful bar and sit outside near the fire pits, and we really wanted to stay here. It was everything we expected. :) The room had a great view of downtown, the bar and patio was as nice... More 

Helpful?
Thank Jess5K
West Chester, Pennsylvania
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 March 2015 via mobile

We stayed here after a 5 day stay at the JW Marriott in Scottsdale. Coming to Tucson for a change of venue and we truly enjoyed it. The staff went above and beyond to help serve you. The girls in Primo the Italian Restaurant we so friendly and informative. The resort was clean and well maintained and the Concierge Joe... More 

Helpful?
Thank Kim R
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 March 2015 via mobile

Just finished a four night stay here. Thank goodness for Krista, the masseuse, and the other staff of the Hashani spa, who were fantastic, or my rating would have been worse. I have stayed in other JW's, and this was the my least favorite. I associate JW's with excellence, but this facility missed the mark. Let me me go down... More 

Helpful?
1 Thank trnesi
Brit B, Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Good Day, Thank you for taking time out of your day to provide us with a thoughtful review. I apologize that your stay did not meet your nor our expectations. I understand and share your frustration as we hold only the highest standards for both service and product. Although I am disheartened that you were unsatisfied with our outlets and... More 

Mesa, Arizona
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2015

Checked in this last Saturday. Fast check in and great directions to room. Very good and cheerful staff. I had several questions and this wonderful lady in a suit was very good at directing me to meet my needs (I did not catch her name, but she was super nice and had a GREAT SMILE!). I was invited by the... More 

Helpful?
1 Thank LTMAC1957
Pennsylvania
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 10 March 2015

I love this place. The resort is nestled into the foothills overlooking the city of Tucson, one of the most beautiful settings of any resort I've visited. The pools, the incredible indoor/outdoor spaces that are wide open because there are no bugs ( hallelujah!)......mostly exceptional service from the staff, challenging and scenic golf course ( the BBQ at the golf... More 

Helpful?
2 Thank JenSc
Waterloo, Canada
Level Contributor
115 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 10 March 2015

Let’s make this quick and easy. The hotel is wonderful. The staff are really responsive. When American Airlines sent my golf clubs to Dallas (rather than Tucson) the staff knew how to calm me down. My clubs were in the reception area by 7 a.m. the next day. Our room was fine. Nothing special about the room (5733). However, the... More 

Helpful?
2 Thank SteveDianeBarbara
Asheville, North Carolina
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 March 2015

I've been at this resort for a week on business and first of, the views and hotel are so beautiful. The outdoor space with the fire pits are a glorious way to close the day with the views and cocktail. Great pool and very challenging golf course. But one of the things that really impressed me is the friendliness of... More 

Helpful?
1 Thank JJboone
Long Island NY
Level Contributor
270 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
Reviewed 5 March 2015

Stunning setting with rolling hills covered in Cacti in every direction. I am here for a conference and the food is a cut above the usual fare at these things. There is a lovely garden just outside my room. A beautiful view to start my day.

Helpful?
1 Thank travelingNYfamily

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Catalina Barbeque Co. & Sports Bar
Catalina Barbeque Co. & Sports Bar
Cuisines: American, Bar, Barbecue, Pub
Signature Grill
Signature Grill
Cuisines: American, Southwestern, International
Primo
Primo
Cuisines: Italian, Mediterranean
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 

Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Address: 3800 W. Starr Pass Boulevard, Tucson, AZ 85745
Region: United States > Arizona > Tucson
Price Range: $292 - $579 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Reservation Options:
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott
Hotel Style:
#3 Green Hotel in Tucson
#4 Spa Hotel in Tucson
#4 Business Hotel in Tucson
#4 Top resorts Hotel in Tucson
#5 Family Hotel in Tucson
#6 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Tucson Starr Pass Resort & Spa staff and other travellers.
36 questions
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Phoenix, Arizona
3 months ago
Corona, California
missoula, montana
over a year ago

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Questions? Get answers from JW Marriott Tucson Starr Pass Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Eastern views are the best. If you self park you want to near the garage.”
 of 5 bubbles trosefl1, 3 Dec 2016 | Read review
“Try not to stay on the ground floor. Higher rooms get a balcony with an amazing view.”
 of 5 bubbles BriannaD_13, 2 Dec 2016 | Read review
“I loved the first floor because you can sit on the porch and walk to the pool etc... with no stairs!”
 of 5 bubbles Gator2291, 30 Nov 2016 | Read review
“View of the city looking east, high up as possible”
 of 5 bubbles QQ1234, 26 Nov 2016 | Read review
“with sunrise or sunset views”
 of 5 bubbles I659SWlarryl, 22 Nov 2016 | Read review
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