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JW Marriott Tucson Starr Pass Resort & Spa

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#9 of 129 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
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1,879 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Tucson Starr Pass Resort & Spa
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Showing 1,852: English reviews
Barrington, New Jersey
Reviewed 30 April 2015

I'm going to be nitpicky here, but I think it's the little details that allow a hotel to be considered "excellent." My wife, son and I enjoyed our stay at the JW Marriott in Tucson. The pools were nice. The restaurants were nice. The free scheduled activities were nice. But none of it really wowed me. The lazy river is...

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5Thank Mark C
usa
Reviewed 30 April 2015

I've travelled the world over and stayed at numerous hotels and have always found that in the US, the staff is quite marginal. For example, if you travel to a hotel in India the door will always be opened for you with an eager smile to please. I can say that for whatever reason, I've found that attitude lacking in...

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1Thank rickc2651
Reviewed 30 April 2015 via mobile

The pool area was very nice and friendly staff serving in those areas. The workout facility was very good with great equipment. The rooms were clean and comfortable and the fresh infused water in the Lobby area is a nice touch. Walking paths around the hotel are nice and offer beginner and intermediate level of hiking.

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Thank Dawn N
Blue Springs, Missouri
Reviewed 28 April 2015

The attentiveness of the staff was exceptional. Especially Ahmed Godil, he went above and beyond every time our group encountered him! When we needed specialized meals, the servers went out of their way to ensure we had what we all needed.

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1Thank caputocd
Reviewed 28 April 2015

Unfortunately, whatever positive things I could say about the resort have been completely overshadowed by the atrocious customer service I have received. Upon check out from the hotel and the unbelievably noisy room I was in for 3 days, I realized that I was charged the full amount on 2 different cards (over $700 each, totaling over $1400). While it...

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3Thank Nicole N
Brit B, Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Good Day Nicole, I would like to first thank you for bringing this issue to our attention so that we may become a stronger reaffirmed department. I have already reached out to you personally through email, but I would like to reiterate my sincerest apologies in regards to your experience. I understand and share your frustration as we hold only...

Portland, Oregon
Reviewed 27 April 2015

I was here for a business conference and found the property to be very accommodating, friendly and peaceful. I was sharing a room with a business associate for the first time and the hotel treated it like to separate reservations for us. Everything thing was split correctly including room service and restaurant charges. The rooms were very quiet and comfortable.The...

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Thank SuePiazza62
Herndon, Virginia
Reviewed 26 April 2015

My family enjoyed our stay at this resort during spring break. We stayed here after spending a few days at the Ritz Carlton Dove Mountain so that influences this review! This resort is huge and looks very impressive as you drive up to it. This resort has more of a corporate feel to it than the Ritz. Service was generally...

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2Thank AnnieS04
Palo Alto, California
Reviewed 26 April 2015

Spring break in Tucson, a very good idea, a great trip at a decent price. This JWM has a beautiful pool complex, a very nice gym (though we had to argue to have my daughter use the facility with me, that's a shame), and a decent offer for food and drinks. I liked very much that there are hikes starting...

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Thank TeoSza
Cottonwood, Arizona
Reviewed 24 April 2015

This is a beautiful resort. We enjoyed our stay very much. The lazy river was so refreshing. It wasn't real busy so we felt like we had the place to ourselves. I get special rates, so that made it even more wonderful. The room we had was a standard 2 full beds, and was very nice, clean and quiet, however...

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Thank AZTravelersII
Clayton Ga
Reviewed 24 April 2015

Beautiful grounds and good views. I was disappointed in my room. I assumed from the online photos that they all had a deck or balcony. Not true. They have sliding doors, but they only open. There is no balcony. I asked for a room change and asked how much it would cost to get something with an outdoor patio or...

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1Thank Rabungirl

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Catalina Barbeque Co. & Sports Bar
Catalina Barbeque Co. & Sports Bar
Cuisines: American, Bar, Barbecue, Pub
Signature Grill
Signature Grill
Cuisines: American, Southwestern, International
Primo
Primo
Cuisines: Italian, Mediterranean
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 

Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Region: United States > Arizona > Tucson
Price Range: $294 - $578 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Reservation Options:
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Also Known As:
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott
Hotel Style:
#3 Green Hotel in Tucson
#4 Business Hotel in Tucson
#4 Spa Hotel in Tucson
#4 Top resorts Hotel in Tucson
#5 Family Hotel in Tucson
#6 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Tucson Starr Pass Resort & Spa staff and other travellers.
36 questions
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Phoenix, Arizona
3 months ago
Corona, California
missoula, montana
over a year ago

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Questions? Get answers from JW Marriott Tucson Starr Pass Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Eastern views are the best. If you self park you want to near the garage.”
 of 5 bubbles trosefl1, 3 Dec 2016 | Read review
“Try not to stay on the ground floor. Higher rooms get a balcony with an amazing view.”
 of 5 bubbles BriannaD_13, 2 Dec 2016 | Read review
“I loved the first floor because you can sit on the porch and walk to the pool etc... with no stairs!”
 of 5 bubbles Gator2291, 30 Nov 2016 | Read review
“View of the city looking east, high up as possible”
 of 5 bubbles QQ1234, 26 Nov 2016 | Read review
“with sunrise or sunset views”
 of 5 bubbles I659SWlarryl, 22 Nov 2016 | Read review
5 of 5
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