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Holiday Inn Express Hotel & Suites Tucson Mall

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Holiday Inn Express Hotel & Suites Tucson Mall
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157 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Tucson Mall
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Showing 140: English reviews
Las Cruces, New Mexico
Level Contributor
9 reviews
4 hotel reviews
Reviewed 11 June 2015 via mobile

The young man at the front desk was efficient but not friendly. The room was very comfortable. The bed and pillows were great and we slept really well. The breakfast could have benefited from sliced fruit.

Thank 208vickib
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear 208vickib, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and pillow. However, we’re sorry we fell below your expectation regarding the front desk staff not being friendly and the breakfast selection. We will address these concerns. I assure... More 

Neston, United Kingdom
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 June 2015

A bit of a trek from the freeway but lovely hotel. Close to the Tucson Mall. Could be a busy location but stayed on a Friday so not too bad. A lot of visitors in the hotel for Spring Training. You have to try the Applebee's directly across from the hotel awesome. Room large yet cozy. Basic HI breakfast sets... More 

Thank Nestonblue1
Memphis, Tennessee
Level Contributor
394 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
Reviewed 3 June 2015

The rooms were clean, quiet, and comfortable. The complimentary breakfast was far better than most HIX offerings. They had a self service laundry. The business center, however, was not functional and the clock for wake-up calls was about 15 minutes slow. I notified the desk after the first night, but it was not fixed two days later. If you are... More 

Thank jcstich
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear jcstich, We are glad that you liked the hotel. We are very sorry for the inconvenience of the wake up calls and the business center. Thank you for taking the time to write this review we greatly appreciate it! We hope to see you back soon and take advantage of the full amenities that we offer. Take care! More 

palo cedro, ca
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2015

Stayed here while attending our son's college graduation. There must not be adequate wall and ceiling insulation, as noise from the hall and rooms above ours were easily heard. The soda machine didn't work. Beds were very hard and uncomfortable to the point that I slept on the coach our last night. Fire alarm went off because of kitchen flooding... More 

Thank PaloCedro_CaJody
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "PaloCedro_CaJody" for your feedback. We would like to apologize for the experience surrounding your stay with us. It is our goal to always deliver excellent service and to every one of our guests. Unfortunately, sometimes we have no control over systems breaking and water leaking. Again we apologize for this huge inconvenience. Hopefully you can give us another... More 

Carlsbad, New Mexico
Level Contributor
5 reviews
Reviewed 2 May 2015

small room, bath was ridiculously small, the door barely closed with out hitting the toilet. courtyard had possibilities, but didn't quite pull it off. very average, i won't be back with all the available choices in the area, not worth the price.

Thank Shannon G
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you Shannon G for your review. We do respect your opinion. We are truly sorry our hotel did not meet your expectations, we would like to assure all guests that comfort is a priority at our hotel. We value you very much as a guest and we appreciate your feedback. Hope to see you soon at the Holiday Inn... More 

Level Contributor
72 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 21 March 2015

I am up writing this because I couldn't deal with the bed any longer! Pros: *The building itself is quite nice and the lobby initially gives the impression of being a more luxurious HI. *Close to Tucson Mall and shopping *Nice hot tub and pool area (although the pool looked small) *military discount * great breakfast Cons: * Rooms are... More 

Thank ArmyWIfey
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear ArmyWIfey, Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the facilities, good breakfast option and location of the hotel. It seems that we were not able to execute an exemplary hotel... More 

Prescott, Arizona
1 review
Reviewed 18 March 2015

If you pick a hotel for it's breakfast offerings, then this place is for you. Probably one of the best breakfasts we've had at a hotel (and the breakfast hosts were excellent). But if you want a good nights sleep - go elsewhere. Beds were absolutely terrible - no box springs, almost sleeping on the floor, and the mattress probably... More 

Thank Gary G
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear Gary G, Thank you for taking the time to post a review of our property. I am very pleased that you liked our breakfast selection. On the other hand, I am sorry that you had some issues with the mattress and internet service. Rest assured that your comments will be looked into and take actions accordingly. While we understand... More 

Kingman, Arizona
Level Contributor
101 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 9 March 2015

Traveling for work and an intense two day class at University of Arizona. Chose this place due to proximity of stores I like to acquire groceries for holing up in my room in relative comfort while studying. Was not disappointed. Excellent location. Check in was flawless. Room is exactly what I expect of this chain. Clean. Wireless spotty, but I... More 

Thank CEPPaulT
Rochester, MN
Level Contributor
78 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 6 March 2015

This is our 2nd stop at this hotel having stayed there on a winter trip to TUC 5 years ago. The area is just OK, busy road across from the mall which we did not really want to visit a ways off I-10 but a fairly safe area of town. We enjoyed a few restaurants closeby 5 years ago and... More 

1 Thank SE_MN_warmth_seekers
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear SE_MN_warmth_seekers, Thank you for taking time out of your busy day to leave us a candid review. We appreciate you high score regarding cleanliness. However, I would like to offer a sincere apology for the property being dated. We will look into this concern. While we understand that your stay was not 100% satisfactory, we would hope that you... More 

Eastern WA
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 February 2015 via mobile

Check in went smoothly. Room was as requested - 2 queen beds. Bathroom was clean with plenty of counter space. My husband claimed that there was hair in one of the beds (I didn't see it, probably just lint). Breakfast had a good variety with plenty of space for several people. Only real complaint is that the beds are very... More 

Thank C B

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Hotel & Grounds (12)
Pool/Beach Area (3)
Dining (2)
Bathroom (3)
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Management photos: Courtesy of the property manager

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Hotel & Grounds (13)
Room/Suite (11)
Pool/Beach Area (3)
Dining (2)
Business Centre/Function Rooms (1)
Other (18)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Region: United States > Arizona > Tucson
Price Range: $149 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor provides views of Mt Lemmon or the nice pool area”
 of 5 bubbles Steve1362, 28 Feb 2016 | Read review
“higher floor has less noise”
 of 5 bubbles syhaira, 10 Feb 2016 | Read review
“Don't stay here. But, if you must, request a front room facing parking lot, not the back facing the cow sheds.”
 of 5 bubbles Babs156, 18 Nov 2015 | Read review
“Platinum and Spire membership work to your advantage when rooms are available for an upgrade”
 of 5 bubbles im4duke, 29 Aug 2015 | Read review
“1st floor, facing east (no afternoon sun), no waiting for the elevator.”
 of 5 bubbles ahcsd, 18 Aug 2015 | Read review
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