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Holiday Inn Express Hotel & Suites Tucson Mall

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Holiday Inn Express Hotel & Suites Tucson Mall
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165 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Tucson Mall
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Showing 147: English reviews
Salida, California
Reviewed 2 November 2016

I thought I was just getting a room with two queen beds, but it was a suite with a table and couch, too. It was very nice and clean. There were lots of choices for breakfast. The staff was friendly and helpful as well.

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Helpful?
Thank jessicapj2016
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "jessicapj2016" for your five star review and for your excellent comments. We appreciate your recent stay with us and we are very glad to hear you enjoyed your stay. We hope that we can welcome you again very soon. Take care.

Schweiz
Reviewed 29 October 2016 via mobile

For the second time we chose this hotel for a stay of a couple of nights in Tucson. Even we had a reservation we were not recognized as members of the Priority Club. After the first night we got not new shampoo, the empty Kleenex box was not replaced. It looked as nobody cares. The staff is not trained to...

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Helpful?
1Thank Philipp M Z
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

We would like to thank you for reaching out to us regarding your recent stay. We here at the Holiday Inn Tucson Mall endeavor every day to make our guests feel as welcome and comfortable as possible. That being said, we sincerely apologize for the problems you encountered during your recent stay with us. I spoke to housekeeping department and...

Reviewed 3 October 2016 via mobile

We spent an overnight here and while the outside of the building is quite beautiful it's starting to show wear on the inside. The window AC was quite noisy and the bathroom could have had a more thorough cleaning. Not bad but maybe going downhill a bit. Price was reasonable.

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Helpful?
Thank Arlene R
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Arlene R" for your feedback. We are very sorry for not meeting your expectations. I spoke to our Maintenance and Housekeeping supervisors and I assure you won't have this problem ever again. We really appreciate your comments, this way we can target areas of opportunity. We apologize for any inconvenience. We hope that we can welcome you again...

Las Vegas
Reviewed 7 September 2016 via mobile

We went to visit family and Tucson and wanted a place that was affordable and clean. That is what we found at this Holiday Inn Express. Everything was clean and accommodating. The room was a great size for our family of five. The fold out couch was a bonus. We took a dip in the pool and even ate at...

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Helpful?
Thank Adriennelin
Baltimore, Maryland
Reviewed 3 September 2016

My family and I stayed here while getting my son set up for his graduate program at University of Arizona. We wanted something halfway between his apartment and the school and this fit the bill perfectly. Although we first had to move rooms due to noisy neighbors, the rest of our 5-day stay was excellent. The location was outstanding, right...

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Helpful?
Thank ThreeBirds589
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "ThreeBirds589" for your great review. We are very glad you enjoyed your stay with us. Like you mentioned our location is amazing, very close to shopping, restaurants within walking distance. It will be a pleasure to welcome you back soon! Take care!

Hoofddorp, The Netherlands
Reviewed 20 August 2016

A typical Holiday Inn Express hotel. The facilities you might expect. Spacious room, nice lounge. Small swimming pool. Staff is very friendly and helpful. The Arizona mall is nearby and lots of restaurants in the neighbourhood.

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Thank JGWesterhuis
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "JGWesterhuis" for your 4 star review! We are very glad you enjoyed our hotel and our great location. Your comments will be share with our staff. We hope to welcome you again very soon! Take care.

Scottsdale, Arizona
Reviewed 15 August 2016 via mobile

First and second time I visited the hotel, the front desk was no where to be found. Waited ridiculous amount of time. There was staffing cleaning and NONE of them alerted the front desk people, that customers were waiting. The first visit, the first room smelt like smoke, so I had to go back done and ask for another room...

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Helpful?
Thank KimK729
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "KimK729" for your review. We want to address a couple of your concerns, we do our best to have rooms ready as quick as possible. I am really sorry you had to go thru these issues while your stay with us. We take your comments very serious, if you could please call me directly at 520.202.5000 to address...

Socorro, New Mexico
Reviewed 2 August 2016

Large room. Clean. Fair breakfast buffet. Convenient to Tucson Mall. Good room amenities...microwave, frig, lots of towels. Negatives: our A/C rattled continuously, older hotel, carpets could be cleaner.

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Helpful?
Thank amy T
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear amy T, We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. I am happy to hear you liked our clean room, breakfast buffet and convenience location. However, I sincerely apologize for the inconvenience you encountered due to the noisy air...

Phoenix, Arizona, United States
Reviewed 1 August 2016 via mobile

I was staying one night in Tucson and chose this Holiday Inn Express due to it being centrally located and having a great nightly rate. It was quiet and clean. There were lots of other guests in the hotel, but the only sounds I heard were from the monsoon storm outside. My room was comfortable and spacious. I would definitely...

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Helpful?
Thank Mattison P
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Mattison P" for your wonderful review. We appreciate your stay with us. We are very glad you enjoyed our quiet and clean facility. We would like to welcome you again very soon. Take care!

Crawley, United Kingdom
Reviewed 18 July 2016 via mobile

This was a nice hotel in a good location. Situated close to Tuscon Mall, with a number of nearby eateries, this was a great place to stay for a visit to the area. Nice friendly welcome at check-in. Room was like a mini suite, with capsule coffee maker, fridge (containing complimentary water) and microwave. Shower was nice, but the water...

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Helpful?
Thank djosully
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "djosully" for your great review! We are so happy that you enjoyed our close location to shopping and restaurants within walking distance. Your comments will be share with our staff. We hope that we can welcome you again very soon. Thank you for staying with us. Take care!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Region: United States > Arizona > Tucson
Price Range: $162 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for quieter side, to rear (away from main road)”
 of 5 bubbles SanD1234567, 12 Feb 2017 | Read review
“Third floor provides views of Mt Lemmon or the nice pool area”
 of 5 bubbles Steve1362, 28 Feb 2016 | Read review
“higher floor has less noise”
 of 5 bubbles syhaira, 10 Feb 2016 | Read review
“Don't stay here. But, if you must, request a front room facing parking lot, not the back facing the cow sheds.”
 of 5 bubbles Babs156, 18 Nov 2015 | Read review
“Platinum and Spire membership work to your advantage when rooms are available for an upgrade”
 of 5 bubbles im4duke, 29 Aug 2015 | Read review
5 of 5