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Holiday Inn Express Hotel & Suites Tucson Mall

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Holiday Inn Express Hotel & Suites Tucson Mall
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170 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Vail, Arizona
Reviewed yesterday NEW

This HIE is just average, except the breakfast it was the worst Holiday Inn Express breakfast I have ever had. We stayed here while we were working at the Golf Event. We decided it was easier to stay on this side of town since we had an hour drive each way and had to start early in the morning. The...

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Helpful?
Thank Marianne B
Reviewed 1 week ago via mobile

Room is typical, frig, microwave, and low beds (it's been a while since I have seen these in a hotel). No paper at the door or available in the lobby. Breakfast is typical, friendly staff here, but not at the front desk - The front desk staff can't even be bothered to say hi or by. Lots of lighted parking,...

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Helpful?
Thank Chris A
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "ChrisA" for your feedback. Without this kind of feedback we wouldn't be able to target areas of opportunity. We are so sorry to hear we did not meet your expectations during your stay with us. Please do not hesitate to contact us to discuss this at 520.202.5000. Take care.

bethpage
Reviewed 1 week ago

Clean and efficient. It delivers on what you expect from a holiday inn express. Breakfast was okay. Staff was friendly enough. No complaints. There is a small farm next door - cows and sheet on a small lot.

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Helpful?
Thank anceti
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Ancetl" for your four star review! We appreciate your excellent comments and we will share them with our staff. Please let us welcome you again soon. Take care.

Reviewed 1 week ago via mobile

First room had an awful smell. Next room had broken light switches and TV with about 5 channels. Claimed we had an old TV. What? Third room OK but nothing special. Beds were hard. I think this was maybe converted from another chain rather than new build. Staff was somewhat accommodating but not exceptional. Guess I have been spoiled by...

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Helpful?
Thank TAMAN1951
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "TAMAN1951" for your review. Our sincerest apologies your guest room fell short of your expectations. We had all issues addressed and corrected them. We are in the process of investing on updates (matresses) for the hotel, please let us welcome you again. Take care. Thank you.

Arlington, Virginia
Reviewed 3 weeks ago

This Holiday Inn Express is pretty much like all of the others, but that is a good thing. I knew what to expect and I got it. Good bed and hotel room at a good price near where I had to go the next morning. The breakfast room serves the waffles, cereal, coffee, sweet buns you find at Holiday Inn...

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Helpful?
Thank JaydeeHanson
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "JaydeeHanson" for your great feedback. We appreciate your excellent comments very much and we would like to welcome you again soon. Take care.

Utah
Reviewed 15 February 2017

Been here before and will come back again. Staff were really accommodating. Had a broken toilet handle. Call front desk and it was fixed within 20 minutes. Breakfast had a little variety that made the week long stay not feel like "Groundhogs Day." Close to a large mall and plenty of restaurant locations.

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Helpful?
Thank JDMiller_7
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "JDMiller_7" for your great feedback. Your comments will be share with our staff. We are very glad that the problem you had was fixed within minutes. We hope that we can welcome you again soon. Take care.

Potomac, MD, USA
Reviewed 12 February 2017

Clean hotel with spacious interiors, pleasant staff, nice large rooms. Temperature control was highly accurate. Breakfast very basic, could have been better. This location was good. Would definitely stay here again

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Helpful?
Thank SanD1234567
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "SanD1234567" for your feedback. We love that you loved our hotel and we appreciate your excellent comments. Let us welcome you again soon. Take care.

Albuquerque, New Mexico, United States
Reviewed 7 February 2017

Upon our arrival, we noticed the strong smell of fish in our room. Only after complaining several times during our three day stay were we moved to another room. We WERE provided with a room spray and matches so we could light a scented candle (?)! Upon checkout, we were informed that the staff was well aware of the problem...

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Helpful?
Thank Mary G
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

I would like to thank you for taking a few minutes from your valuable time to let us know your input about your last stay. All of our staff including myself at the Holiday Inn Express Tucson Mall, take a lot of pride in what we do, and want to express you my embarrassment with your last experience with us....

Norwalk, Connecticut
Reviewed 5 February 2017

It is an OK motel. But the two issues I had were the wifi was sluggish during the 6pm to 11pm hours and the walls were very thin. If neighbors had been loud it would have been a major problem. This place was well below the standard of many of the Holiday Inn Expresses at which I have stayed. On...

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Helpful?
Thank 123ADG
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "123ADG" for your feedback. We take your comments very serious and it helps us target areas of opportunity. We apologize for the WIFI inconvenience, we assure you it won't happen again. Please let us welcome you again. Take care.

Tempe, Arizona
Reviewed 2 February 2017

My last two stays were unsatisfactory....stayed 2 nights 2 weeks ago, 3 times I informed the desk no cable channels were working...never repaired. I stayed the last 2 nights - refrigerator in the room stopped working during the night so my food was warm, told desk staff who said it was the timer and would have it reset, refrig was...

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Helpful?
Thank O2046HElindaw
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "02046HElindaw" for your feedback. We would like to apologize for the huge inconvenience you went through during your stay with us. It is our regret that we failed to deliver a good performance during your stay. Thanks to your valuable feedback we called our cable company and they fixed the two cable channels that were not working. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Region: United States > Arizona > Tucson
Price Range: $159 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the top floor if you don't want to hear the neighbors about you.”
 of 5 bubbles JaydeeHanson, 3 Mar 2017 | Read review
“Ask for quieter side, to rear (away from main road)”
 of 5 bubbles SanD1234567, 12 Feb 2017 | Read review
“Third floor provides views of Mt Lemmon or the nice pool area”
 of 5 bubbles Steve1362, 28 Feb 2016 | Read review
“higher floor has less noise”
 of 5 bubbles syhaira, 10 Feb 2016 | Read review
“Don't stay here. But, if you must, request a front room facing parking lot, not the back facing the cow sheds.”
 of 5 bubbles Babs156, 18 Nov 2015 | Read review
5 of 5