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Sheraton Albuquerque Airport Hotel

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Sheraton Albuquerque Airport Hotel
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499 Reviews from our TripAdvisor Community

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Showing 494: English reviews
Santa Fe, New Mexico
Reviewed 2 weeks ago via mobile

Grew up in ABQ and seen this hotel change hands a lot over the years, but this last stay was a big disappointment after a nice stay here about 3 years ago. Room was really hot; tech came and "fixed" air but really didn't help, and it clanged & banged all night. Sink in bathroom was dirty. Bed was hard...

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Helpful?
Thank meblakesf
Mark M, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Thank you for your review. Your comments are valued as we work to improve all aspects of the guest stay. Our coffee station is set up in the restaurant lounge area. They staff should have helped you find it or make it clear that we do have coffee available in that area. I apologize that we did not meet your...

Overland Park, Kansas
Reviewed 2 weeks ago

This is a great place to stay if you get in late, or have to leave early, as you can walk over to the terminal, or take a 2 minute shuttle. I got in late, and just walked on over. Rooms are fantastic. While I was on a club floor, so access to the club was awesome, with great breakfast...

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Helpful?
Thank ET-MCMLX
Mark M, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Your review is appreciated. Our location is convenient to and from the airport. Thank you, Mark

Reviewed 2 weeks ago

I have been coming here for 3 months. The gentleman working the front desk named Jay is extraordinary. We never have to wait for our keys, he is always so pleasant and professional. I fly this trip because of your hotel and also because of Jay. The people who drive us back and forth to the airport are also so...

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Helpful?
Thank llebde
Mark M, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review

Thank you for your kind words about Jay and the shuttle staff. I will pass along your comments. Thank you, Mark

Baltimore, United States
Reviewed 2 weeks ago via mobile

The lobby has a lively inviting atmosphere with huge chess and checker tables. The bed and pillows were very comfy and most importantly the heater was quiet. Nice location right next to the airport and restaurants.

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Helpful?
Thank Julianne C
Mark M, General Manager at Sheraton Albuquerque Airport Hotel, responded to this review

We do hear many comments about the chess and checker tables. They are great for a friendly (or not) game with the family or business colleague. They give another way to enjoy your time in the lobby/lounge area. Thank you, Mark

Marquette, MI
Reviewed 3 weeks ago

We had an early morning flight out of Albuquerque and decided to stay at this Sheraton. The staff is very friendly and many airline pilots and stewards stay here. It is very close to airport (you could walk if you had to) and they offer a 24/7 airport shuffle which is convenient for those that have either a late arrival...

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Helpful?
Thank lizardMarquette_MI
Management response:

I appreciate your review. As you mentioned we do have other areas to offer besides the convenience to the airport. Nob Hill is such a great area with unique offerings. Thank you, Mark Mitchell

St. Petersburg, Florida
Reviewed 3 weeks ago

Friendly staff, convenient location is expected at a Sheraton, but the services offered here are the best for flights early, early in the morning. the shuttle to the airport is on demand, not a fixed time. Breakfast is served from 5 am. the rooms are comfortable, clean and the view out your window is beautiful. Price is right, too. Had...

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Helpful?
Thank Cindy J
Management response:

Thank you for your review. With our close proximity to the airport we strive to make it as convenient as possible for guest to catch those early flights out in the morning and when arriving late in the evening. Mark Mitchell

Las Cruces, New Mexico
Reviewed 3 weeks ago

Made reservations to go watch the NM bowl. The hotel is fairly close to the football stadium and it advertised a shuttle to the game. Upon arrival, the very friendly staff allowed us to check in early so we did not have to leave our luggage in the vehicle. Shuttle driver left us in front of the stadium and picked...

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Helpful?
Thank john t
Management response:

Thank you for staying with us during your visit for the New Mexico Bowl. It was a good game for both sides. Thank you, Mark Mitchell

Reviewed 3 weeks ago via mobile

When waiting in line at check in there were a few demanding pilots being less than friendly to the staff member attending to them, when it was our turn to check in the woman was so friendly and went above and beyond to make sure we got what we wanted. Our room had been booked as a two queen bed...

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Helpful?
Thank Alexa B
Management response:

I agree, our Front Desk staff is friendly. I'm glad to hear you had an enjoyable time and I will pass along your comments. Thank you, Mark Mitchell

Reviewed 4 weeks ago

We stayed in this hotel from 11/7 to 11/11 and somehow we lost phone charger in the room. I contacted the hotel lost and found and confirmed the charger was in the room. I asked them to send to our home with my credit card number imprinted. However, they did send it out, but to San Francisco, instead of our...

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Helpful?
Thank Albert T
Management response:

There was an error in the address when shipping the item back to you. I certainly apologies for the inconvenience of waiting on the charger. Management has had telephone conversations with you in getting this resolved. If the resolution that was made is not to your satisfaction please contact me at 505.244.8532. Sincerely, Mark Mitchell

Alto, New Mexico
Reviewed 4 weeks ago

Coming in as a Platinum Marriott member, expected similar service from this Sheraton. Man, did I call that one wrong! Hotel is pretty nice, and can't beat the location, but the customer service was not up to standard. I booked the club level, but because of low occupancy they had shut the club down. No worries, the front desk said,...

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Helpful?
Thank Dan A
Management response:

I apologize for the communication breakdown and the lack of follow through on your earlier comment. Your loyalty to the brand is appreciated, and I ask that you give us anther opportunity to show you our great service. I would like to talk with you about your experience...Please feel free to give me a call at 843.244.8532. Sincerely, Mark Mitchell

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Sheraton Albuquerque Airport Hotel is just minutes from the Historic Downtown Plaza and offers 24-hour complimentary shuttle transportation to and from the Albuquerque International Airport. ... more   less 

Additional Information about Sheraton Albuquerque Airport Hotel

Address: 2910 Yale Blvd SE, Albuquerque, NM 87106-4242
Region: United States > New Mexico > Albuquerque
Price Range: $133 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Albuquerque Airport Hotel 3.5*
Number of rooms: 276
Reservation Options:
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Hotel Style:
#30 Romantic Hotel in Albuquerque
#40 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Albuquerque Airport Hotel staff and other travellers.
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Questions? Get answers from Sheraton Albuquerque Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choosing a room on the 10th and above you would get a better view of the city”
 of 5 bubbles 656albertt, 21 Dec 2016 | Read review
“Ask to overlook the city, not the airport”
 of 5 bubbles muffins1, 15 Dec 2016 | Read review
“Rooms on east side are quieter with nice views”
 of 5 bubbles Southwest_Gaucho, 30 Oct 2016 | Read review
“If you HAVE to stay here, don't get a room near the elevator - NOISY. Also Washer and room it was in were filthy.”
 of 5 bubbles NSC431, 19 Oct 2016 | Read review
“Get a higher floor tends to be a little quieter”
 of 5 bubbles Popoki63, 22 Sep 2016 | Read review
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