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Hotel Albuquerque at Old Town

Booking.comUSD 162*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Hotel Albuquerque at Old Town
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1,644 Reviews from our TripAdvisor Community

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Showing 1,627: English reviews
Houston, Texas
Reviewed 20 August 2015

Really enjoyed the location and beauty of this hotel. Service was exceptional. First night Jeremiah at the front desk took his time with us recommending restaurants and sights. Because of his recommendations we met 2 of the Navajo code talkers and had lunch with them. You can imagine the conversation. I would highly recommend this hotel, their restaurant and especially...

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Helpful?
Thank CindyWR
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear CindyWR, It was an absolute pleasure having you stay with us. Thank you tremendously for taking the time to be our guest and for allowing us to show you all this wonderful region has to offer. Should you ever be in the area again please know it would be an absolute pleasure to have you stay again. Furthermore, please...

Palm Springs
Reviewed 16 August 2015

The rooms are good but not exceptional. The hotel is located within easy walking distance of Old Town. I paid $99/room which I believe is a good price for the room. Staff was pleasant. The hotel does not stand out as anything exceptional other than the good location. Right next to the hotel is a restaurant called "Little Anitas". The...

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Helpful?
Thank RugglesTravel
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear RugglesTravel, Thank you ever so much for passing on such kind words in regards to our hotel. We truly appreciate you letting us know where we exceeded your expectation and where perhaps we could do a bit better. Should you ever visit again, please know we would love to show you how we plan to improve as a hotel....

New Mexico
Reviewed 16 August 2015

I recently attended a weeklong conference at Hotel Albuquerque and was very impressed with the meeting rooms, professionalism of staff, catering and overall ambience of this hotel. The conference was outstanding, however, what really impressed me were the Hotel Albuquerque employees. They went above and beyond to ensure that the conference was a success. Another treat is the hotel's outdoor...

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Helpful?
1Thank NavigatorNM
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear NavigatorNM, That you ever so much for such a thoughtful compliment of our staff. Nothing makes us happier than when a guests exceptions are exceeded. It was such a pleasure to act as your host and please know we would love it should you ever visit again. All the best as see you soon. -Matthew Troche

Reviewed 16 August 2015 via mobile

The best part of this hotel is its location close to old town. The downstairs lobby areas are also beautiful. The kids loved the outdoor pool. Our room was clean and nice, although it was relatively small and the closet was awkwardly placed in the small entranceway by the door.

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Helpful?
2Thank Amanda S
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Amanda S, What a kind and thoughtful review. We are so pleased you enjoyed your stay and we would absolutely love should you ever return again. It is especially nice for us to hear your kids enjoyed the hotel as nothing delights us more than we are able to help families create special memories here at Hotel Albuquerque. Look...

Phoenixville, Pennsylvania
Reviewed 14 August 2015

We went there for a wedding and the hotel did a nice job. There was at least one other wedding and another large event concurrently. The staff did a nice job for our large group. The food was good and authentic ABQ. The rooms are clean but nothing spectacular, a little dated. I expected old town to look old with...

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Helpful?
Thank A G
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear AG, We absolutely love weddings here at Hotel Albuquerque! Thank you for joining us for such a special event and we would be so pleased should you all ever return and be our guest again at the friendliest hotel in all of Albuquerque. All the best and see you soon. -Matthew Troche

Palm Springs, CA
Reviewed 13 August 2015 via mobile

Location to Old Town is PERFECT. The staff was very accommodating, professional and helpful. Rooms were average. Junior suites look dated, orange, avacado green, etc. bathrooms have very old wallpaper. The television was in a spot where it is impossible to view from the sitting area or get a full view from the bed. Bed was comfortable. The pool was...

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Helpful?
Thank palmspringsdoug
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear palmspringsdoug, Thanks so very much for letting us hear about your stay. We are so sorry it fell short of perfection. Please know we have some big changes in regards to our rooms in the immediate future and we would be so delighted should you return and give us another chance to wow you. Please know my line is...

Dallas, Texas
Reviewed 13 August 2015

I would give this site a top review...only one minor glitch, They adversize Queen size beds but provide only full size. Other than that, this is a first-rate hotel, providing all amenities and a conveneitn location tyo Old Town.

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Helpful?
Thank Albert13
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Albert13, It was such a pleasure having you stay here! Thank so very much for being our guest and please know we will find out exactly where our beds are misidentified and we will correct that asap. Thank you for bringing that to our attention! It truly was wonderful having you stay with us. All the best. -Matthew Troche

Toledo, Ohio
Reviewed 13 August 2015

I stayed there for a conference and found the rooms nice, but somewhat dated. The staff was very helpful and pleasant and went out of their way to answer questions. The balcony provided a nice place to view the mountains and Old Town (if on the south side). The North Side provides a great view of Sandia Mountain. There are...

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Helpful?
Thank Frank C
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Frank C, It was so nice having you stay here! From all of our friendly staff, please know we are so pleased your stay was delightful and it would be an absolute honor to have you return. All the best and see you soon. -Matthew Torche

Point Pleasant Beach, New Jersey
Reviewed 10 August 2015 via mobile

This was a pleasant surprise. We booked this hotel based on the reviews and the price for five nights. We took this trip from New Jersey to Albuquerque to visit my boyfriend's mother who lives here. The hotel is very charming and romantic. The authentic appealing decor represents the culture very well. There is a fabulous Mexican restaurant that serves...

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Helpful?
1Thank shayq1
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear shayq1, We love when romance is in the air! Thanks so much for being our guest and for writing such a comprehensive and complete review of our lovely property. Please come back and join us again as it was such a wonderful experience having you here. All the best and see you soon! -Matthew Troche

Hobbs, New Mexico
Reviewed 10 August 2015

Our meetings are often in either Santa Fe or Albuquerque, and this hotel went above and beyond to assure we were taken care as guests of the hotel. The restaurant was excellent, and the breakfast was incredible. The maid service located a pair of shoes I left and held them for me to pick up. Hats off to the staff!

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Helpful?
Thank Linda W
Matthew T, Front Office Manager at Hotel Albuquerque at Old Town, responded to this review

Dear Linda W, Thank you ever so much for joining us at our friendly Old Town Hotel. Guests like you truly make our job a join to preform day after day. We are especially pleased to hear that you and your shoes were reunited! We hope you are able to come back and join us soon. All the best. -Matthew...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
Q Bar
Cuisines: Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hotel Albuquerque offers New Mexican hospitality in with Albuquerque sophistication. Adorned with a historic touch of contemporary furnishings inside its territorial-style exterior, the hotel is a one-of-a-kind experience. Comfort is melded with New Mexican elegance in every one of the 188 guest rooms. The hotel offers restaurants, bars and social venues on the property to satisfy the hungry, the high-class, and the ultra-chic. As a landmark to the city, the hotel sits quaintly in the historic Old Town area, where guests can conveniently walk to several attractions, parks, museums, and shops. After one experience at the Hotel Albuquerque, you’ll feel like calling Albuquerque your home."Hotels supporting cultural causes." ... more   less 

Additional Information about Hotel Albuquerque at Old Town

Address: 800 Rio Grande Blvd NW, Albuquerque, NM 87104-2007 (Formerly Sheraton Old Town Hotel)
Region: United States > New Mexico > Albuquerque
Price Range: $162 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Albuquerque at Old Town 3.5*
Number of rooms: 188
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Also Known As:
At Old Town Albuquerque
At Old Town Hotel Albuquerque
Hotel Albuquerque Old Town
Hotel Style:
#2 Spa Hotel in Albuquerque
#7 Business Hotel in Albuquerque
#7 Family Hotel in Albuquerque
#14 Romantic Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Albuquerque at Old Town staff and other travellers.
9 questions
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Atlanta, Georgia
over a year ago
new jersey

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Questions? Get answers from Hotel Albuquerque at Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony room overlooking the courtyard.”
AlexisLW, 11 Apr 2017 | Read review
“If you want a balcony, be sure to ask.”
ElisabethL230, 9 Apr 2017 | Read review
“Ask for a balcony room - you will overlook the lovely hotel courtyard.”
coloradogal1235, 7 Apr 2017 | Read review
“Get a balcony”
normans35, 5 Apr 2017 | Read review
“Be ready for service you didn't expect in New Mexico! It's awesome!!!”
chadwickpainter, 3 Apr 2017 | Read review
5 of 5
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USD 162* /night
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TravelocityUSD 162
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Prices are for 1 room, 2 adults
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