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Hilton Garden Inn Albuquerque / Journal Center

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Hilton Garden Inn Albuquerque \/ Journal Center
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370 Reviews from our TripAdvisor Community

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Showing 370: English reviews
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Richmond, United States
Reviewed 1 week ago

Hilton Garden Inn/Journal Center delivered on Hilton promise of 100% guaranteed satisfaction. Staff were attentive, very pleasant from the front desk through the housekeeping staff with a smile and greeting every time. Rooms were very clean and pleasant to be in.

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Helpful?
Thank yuvettap
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you very much for your review! We are so happy to hear that you enjoyed your stay with us and found our Team Members to be friendly. We look forward to your next visit!

Poway, California
HOTEL’S FAVOURITE REVIEW
Reviewed 17 February 2017

I made a quick trip to Albuquerque to attend a memorial service for a close friend so didn't have time to do much planning. Based on the location alone, this was my first choice to get a room. Fortunately, they had one available for my time frame. Room was excellent and the staff very hospitable and efficient. I will stay...

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Thank okole1808
About Hotel's Favourite Review
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-star review. Please accept our sincere condolences on the loss of your close friend. We are happy that we were able to provide you a comfortable room and a convenient location for your unexpected stay with us. We look forward to welcoming you back in the future.

Roswell, United States
Reviewed 3 weeks ago

I have stayed here more than once because of the cleanliness and quality for the price. It is also located in a great location. The staff has always been friendly, and the rooms have always had nice amenities. I would recommend it to anyone doing business in the area, or needing an affordable, good quality place for the family.

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Thank nathancF6862DG
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review! We are happy to hear that you have enjoyed your stays with us and find our location to be convenient for your needs. We look forward to having you as our Return Guest many more times in the future!

Cloudcroft, United States
Reviewed 3 weeks ago

This Hilton Garden Inn was as good as it should be. I always try to stay at this Hilton brand and I was not disappointed. Perfect hotel for business or leisure. It has a nice big parking lot around the building, which many of them do not have. Good for big pickups with trailers.

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Thank Marietta C
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review, Marietta. We are happy to hear that you enjoyed our hotel... and our large parking lot! We hope you'll stay with us again on your next visit to Albuquerque!

Denver, Colorado
Reviewed 4 weeks ago

Friendly staff with good suggestions of restaurants, tours, and directions to leave the next day. Very welcoming and friendly. We only stayed 1 night, but was impressed with the cleanliness, location, staff, and the room

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Thank Joyce A
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-star Review! We are happy to hear you enjoyed your quick visit with us and we look forward to having you as our return guest soon!

Pecos, New Mexico
Reviewed 21 March 2017

I've stayed at this Hilton gardens several times. The staff is well trained, act as a team and are very acomadating. Just ask if you need something and they will help you. Pick your room on the easy to use Hilton Honors app! It doesn't cost anything to sign up and points are straight forward.

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Thank Christopher W
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are happy to hear that you have enjoyed several stays with us and have found our staff to be helpful and accommodating! We look forward to having you as our return guest on your next visit to Albuquerque!

BATON ROUGE, United States
Reviewed 7 March 2017

Great, hotel was in the area that I needed. Food was good, staff was great. I'd stay here again. The staff Josh was very helpful with places to go and where to eat which was very very nice of him. The TV was hard to get use to but was ok. I enjoyed my stay here at the Hilton.

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Thank tinadP4307RF
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your 5-star review! We are so happy that you enjoyed your stay with us and found our location convenient, our food good and our staff great! We hope to have you as our return guest in the future!

Bath, United States
Reviewed 28 February 2017

This was my second stay at this hotel, and it was not as good as the first. The staff was not as friendly and wake up calls were not completed. However, it is a clean hotel and if I had to stay there again I would.

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Thank Gillian B
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We appreciate hearing your feedback but we are very sorry to hear that your second stay with us was not as good as your first stay with us. We will most certainly address the issues you mentioned. We hope you will consider staying with us a third time, so that we can "WOW" you with...

Farmington, New Mexico
Reviewed 22 February 2017

The noise above us happened until 1am, even though I called and complained of the noise it did not stop until 1am. The breakfast is normally on par, but the orders were not quite right and the pastries were hard. The juice containers were sticky and the wait staff spent more time drumming on counters than refilling drinks or checking...

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Thank Danille Y
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are very disappointed that you were unable to enjoy your stay with us due to noisy neighbors. In addition, we'd like to apologize for the service you received in our Restaurant during breakfast. Please be assured that we will share your feedback with the appropriate Department Managers, so that we can ensure this won't...

Albuquerque, New Mexico
Reviewed 21 February 2017

Been there three separate occasions. Each got progressively worse. Constant staff changes. They just don't seem to know what they are doing. They had a great bartender Christine who left. I can see why. There trainer was drinking at the bar instead of training. There was a mistake made at each one of my stays.

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Thank 768breanner
Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal Center, responded to this review

Thank you for your review. We are disappointed to hear that you did not receive the excellent service you have come to expect from us. We will also be looking into issue you mentioned regarding the trainer in the bar. You Can Count On Us to bring these issues to the attention of the Department Manager. We do hope you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The Hilton Garden Inn Albuquerque/Journal Center hotel is located in the north end of Albuquerque, New Mexico and adjacent to the Albuquerque Journal Center Business District. This Albuquerque, NM hotel is north of downtown and only 15 minutes from the airport and the city of Rio Rancho, New Mexico and other things to do in Albuquerque. Available meeting facilities along with free business services make this a great place for your next meeting, reunion or getaway. Whether you're with family or on business, we want to help you start your day off right with a delicious cooked-to-order breakfast served in The Garden Grille & Bar(R). Enjoy dinner in The Garden Grille & Bar(R) or if you prefer, order room service. After a long day, enjoy an evening drink in our Lobby Lounge. We also offer complimentary WiFi internet access, and friendly, helpful service. ... more   less 

Additional Information about Hilton Garden Inn Albuquerque / Journal Center

Address: 5320 San Antonio Dr NE, Albuquerque, NM 87109-4157
Region: United States > New Mexico > Albuquerque
Price Range: $126 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque / Journal Center 3*
Number of rooms: 94
Reservation Options:
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Also Known As:
Hilton Garden Inn Albuquerque / Journal Hotel Albuquerque
Hilton Albuquerque
Albuquerque Hilton Garden Inn
Hotel Style:
#16 Family Hotel in Albuquerque
#26 Romantic Hotel in Albuquerque
#38 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Albuquerque / Journal Center staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Albuquerque / Journal Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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